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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.8
590 Reviews

590 Reviews of Volvo Cars Santa Monica - Service Center

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April 01, 2025

Excellent service from beginning to end! Thanks for your time and for delivering the vehicle back to my home! More

by LOGISTICS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Volvo Cars Santa Monica responded

Hello, We’re thrilled to hear you had an excellent experience with us! It's great to know that the service and delivery met your expectations. Thank you for choosing Volvo Cars of Santa Monica – we look forward to assisting you again soon!

March 31, 2025

They provided incredibly friendly and professional service. Every step of the process was explained clearly, which made the whole experience feel transparent and trustworthy. I really appreciated thei More

by 99KOMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Volvo Cars Santa Monica responded

Hello, Thank you for your kind words! We’re so glad to hear that you had a positive experience with us at Volvo Cars of Santa Monica. Providing transparent, professional service is always our goal, and we’re happy that you felt well taken care of. We look forward to assisting you with your future service needs!

March 28, 2025

They made it easy to get the car serviced. The loaner car was grt. It gave me a chance to try another volvo More

by CANDYQUEEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Volvo Cars Santa Monica responded

We're glad to hear that the service process was smooth and you enjoyed trying out another Volvo with the loaner car at Volvo Cars Santa Monica. Thank you for sharing your experience!

March 28, 2025

Very easy to get ahold of. Quick to respond to my questions. Made the process easy! More

by MOORE.CATHERINE.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Volvo Cars Santa Monica responded

Hi Catherine, thank you for your feedback! We're glad to hear that our team was easy to reach and quick to respond to your questions. We appreciate your kind words and are happy we could make the process easy for you at Volvo Cars of Santa Monica!

March 27, 2025

Laiza was very professional and attentive. She communicated effectively and the service was well explained & quick. More

by Mete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laiza
Mar 28, 2025 -

Volvo Cars Santa Monica responded

Hi! We’re glad to hear that Laiza provided excellent service and clear communication. We appreciate your feedback and are happy you had a great experience at Volvo Cars of Santa Monica. Thanks for choosing us!

March 27, 2025

Thank you all for helping my Volvo run optimally. From diagnostic to customer care, I really appreciate the excellent service you provide at S.M Volvo. I am especially grateful to Robert Munoz for More

by CLIXPIX18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Paiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
Mar 28, 2025 -

Volvo Cars Santa Monica responded

Hi! Thank you for your kind words and for trusting Volvo Cars of Santa Monica with your vehicle. We’re delighted to hear that Robert Munoz’s expertise and positive demeanor made a difference in your experience. We appreciate your support and are always here to keep your Volvo running at its best!

March 26, 2025

Lili and Liza at Santa Monica Volvo are the best humans I’ve ever encountered in any customer service situation. I met them briefly once before. This time was for longer. They are understanding and empathe More

by TIBBYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liza in service
Mar 26, 2025 -

Volvo Cars Santa Monica responded

TIBBYS, we're delighted to hear that Lili and Liza made such a positive impact during your visit at Volvo Cars Santa Monica. Thank you for sharing this wonderful feedback!

March 25, 2025

Very professional and attentive to my needs. He has been a solid service provider of mine for three yesrs More

by PATRICIA.SUMMERS415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Volvo Cars Santa Monica responded

Hi Patricia, Thank you for your kind words! We’re so glad to hear that your experience with us has been consistently positive. It's great to know that our team member has been attentive to your needs over the past three years. We truly appreciate your continued trust in Volvo Cars of Santa Monica and look forward to serving you for many more years to come!

March 23, 2025

Excellent service across the board with there nicest employees, form the woman who greets you when you vein in to Laiza my new service rep. Laiza was so kind, very efficient, & communicative through out More

by SUEFROO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laiza
Mar 23, 2025 -

Volvo Cars Santa Monica responded

Thank you so much for the kind words! We’re thrilled to hear you had such a positive experience from the moment you walked in. We appreciate your trust and look forward to welcoming you back next time!

March 23, 2025

2 times i brought my car with same issue. Could not manage to find out and fix it. Then service manager asks for feedback. I responded him. No answer or call back. More

by SINA.KUCUKOSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Volvo Cars Santa Monica responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

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