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Volvo Cars Santa Monica

Santa Monica, CA

4.8
868 Reviews
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1631 Santa Monica Blvd

Santa Monica, CA

90404

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Showing 868 reviews

February 25, 2025

Volvo of Santa Monica is always so professional, and thorough. Their service team communicates with you throughout the process so you never have any surprises at the end. It’s rare to find this high lev More

by LDIDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know their names but the woman who check in and out the car, and a kind man who worked in the parts office.
Feb 25, 2025 -

Volvo Cars Santa Monica responded

Thank you for sharing your experience with us! We're delighted to hear that our Volvo Cars Santa Monica team provided professional and thorough service. We appreciate your kind words and look forward to taking care of your Volvo in the future! Safe travels!

February 25, 2025

Took care of my issues promptly. Good communications I can't believe you insist on a 25 word minimum. More

by MBOICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Volvo Cars Santa Monica responded

Thank you for your feedback! We're glad to hear that our team at Volvo Cars Santa Monica was able to address your issues promptly and communicate effectively. We appreciate the review!

February 24, 2025

I like taking my Volvo here, they always do such a great job! They try to get you an appointment right away More

by SUNNYFLOR1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Volvo Cars Santa Monica responded

Thank you for sharing your experience with Volvo Cars Santa Monica! We're glad to hear that our team is able to accommodate your appointments and provide great service. We look forward to seeing you again soon!

February 23, 2025

We asked them to fix the Apple CarPlay and it still doesn't work. It's really frustrating to have a new car and not be able to plug our phone in and use Apple CarPlay. In fairness, they fixed the other More

by CWKYLE
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Munoz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Volvo Cars Santa Monica responded

Hello, thank you for sharing your feedback. We’re truly sorry that the Apple CarPlay issue still persists and understand how frustrating this must be, especially in a new car. While we’re glad we could resolve the other issue and that you found our team polite, we’d like to get the CarPlay working for you as well. Please reach out to us directly so we can work on a solution together.

February 22, 2025

Always a pleasure to have my Volvo serviced here. Staff are great. Service is quick and turnaround time is ideal. More

by DONWISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Volvo Cars Santa Monica responded

Hi Donwise, thank you for your wonderful review! We're delighted to hear that servicing your Volvo is always a pleasure and that our team, quick service, and ideal turnaround time consistently meet your expectations. We truly appreciate your trust in us and look forward to serving you again soon!

February 22, 2025

Alex was fantastic. Very caring and professional and he did not give me any waitlist time. Super More

by DOLCEDORMIRE2012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex kablanian
Feb 24, 2025 -

Volvo Cars Santa Monica responded

Hi Dolce, thank you for your fantastic review! We're thrilled to hear that Alex provided you with caring, professional service—and without any wait! Your kind words mean a lot to us, and we look forward to serving you again soon.

February 22, 2025

Very helpful, friendly. Couldn’t find the problem I took it in for so hopefully it was just a glitch that won’t come back. More

by JESSICA@HANCOCKMUSIC.COM
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liza (?)-Service
Feb 24, 2025 -

Volvo Cars Santa Monica responded

Hi Jessica, thank you for your feedback. We're glad you found our team helpful and friendly, but we're sorry we couldn't pinpoint the issue during your visit. Hopefully, it was just a temporary glitch. If you notice any recurring problems, please don't hesitate to reach out—we're here to help!

February 21, 2025

Service team was attentive and addressed all issues. It was really easy to get the appointment that I wanted. More

by JANEMODOONO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Volvo Cars Santa Monica responded

We're delighted to hear that our service team at Volvo Cars Santa Monica was attentive and made scheduling easy for you. Thanks for sharing your experience! Safe travels!

February 21, 2025

Friendly and helpful in resolving problem. quick turnaround and appreciated the loaner for overnight since car was not ready same day More

by CSPAGNOLI
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Volvo Cars Santa Monica responded

We're delighted to hear that our team at Volvo Cars Santa Monica was able to assist you efficiently and provide a loaner vehicle for your convenience. Thank you for sharing your experience! Safe travels!

February 21, 2025

My service experience was great - Robert and the whole Volvo Santa Monica service team made the process efficient and easy! Highly recommend! More

by SOPHIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Volvo Cars Santa Monica responded

Hi Sophie, thank you for your wonderful review! We're thrilled to hear that your service experience was great and that Robert along with the entire Volvo Santa Monica team made everything so efficient and easy. Your recommendation means a lot to us, and we look forward to serving you again soon!

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