Volvo Cars Santa Monica

Mike Theisen is a superb Director of SM Volvo & excels in delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have exp delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have experienced with Volvo USA customer care/relations department. Were it not for Mike Theisen & his intervention to resolve issues either ignored or poorly dealt with by Volvo USA customer care/relations department, I would have forever abandoned my 35 years of devotion to the Volvo brand. Robert & Klaus excel in providing excellent service at the SM Volvo service department, no doubt influenced by Mike Theisen’s brilliant, insightful leadership & being a stellar customer care leader & role model. Quite disappointing to learn yesterday the former manager at SM Volvo, Casey Turner is no longer working at this dealership. He too, provided outstanding customer care. I believe customer service is the single most important driver for achieving brand loyalty & the Volvo USA Corporate management of their USA customer care/relations department has long been an department in need of serious attention, meaningful & enduring improvement. It is a tipping point for which I am aware drove other Volvo brand loyalists to have abandoned the Volvo brand. More

Ram & Maria we’re both fantastic and followed through with everything that was promised great atmosphere very friendly would buy again from them. Service department, Arnold and Johnny, extremely know with everything that was promised great atmosphere very friendly would buy again from them. Service department, Arnold and Johnny, extremely knowledgeable and on top of everything. More

Great service from pick up to drop off! — if you're deciding on what dealership to go to for buying a Volvo, go to the Santa Monica location. — if you're deciding on what dealership to go to for buying a Volvo, go to the Santa Monica location. More

Excellent experience. Erick was extremely helpful and friendly. The entire staff was very upbeat and easy to work with. Erick was extremely helpful and friendly. The entire staff was very upbeat and easy to work with. More

Fantastic communication. Worked quickly and were clear about next steps and what needed to be done Worked quickly and were clear about next steps and what needed to be done More

Amazing crew. I had never been so impressed with a service department in 30 years of owning cars. Valet service picked up my car from my house, returned it within I had never been so impressed with a service department in 30 years of owning cars. Valet service picked up my car from my house, returned it within 4 hours back to my house. Up to date communication through out the service via text, and a personal phone call before the car was delivered in case I had any questions. Thank you so much! I love my car and I love the service department. More

Very good and attentive staff helped me with any problems I had and got the job quick will be back. I had and got the job quick will be back. More

Robert is trustworthy. Doesn't try to talk around you or confuse you. Tells you what the problem is, the options, AND then he keeps you updated. Doesn't try to talk around you or confuse you. Tells you what the problem is, the options, AND then he keeps you updated. More

Was great. Quick and helpful with no issues. Would recommend to my friends and had no issues at all with it. Quick and helpful with no issues. Would recommend to my friends and had no issues at all with it. More