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Volvo Cars Santa Monica

Santa Monica, CA

Overview
Employees
Reviews
4.9
926 Reviews
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1631 Santa Monica Blvd

Santa Monica, CA

90404

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Showing 926 reviews

May 24, 2025

I had a very costly repair and Robert convinced Volvo corporate to cover the vast majority of the costs. I haven't seen this level of customer service before and I am extremely grateful that he fought so More

by JRWHITE1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2025 -

Volvo Cars Santa Monica responded

Hello, thank you for your kind words. I’m glad Robert was able to advocate for you and secure coverage from Volvo corporate. We take pride in going the extra mile for our clients and appreciate your recognition of that effort.

May 23, 2025

Everyone I encountered in the service department was extremely helpful and friendly. My experience was that the service department was not only doing good work on my car, but was also taking care of me More

by ED62
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Aguilar
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May 26, 2025 -

Volvo Cars Santa Monica responded

Hello, thank you for sharing your experience.We're happy to hear our service team at Volvo Cars of Santa Monica was both helpful and friendly, and made you feel like a valued customer. We look forward to serving you again.

May 23, 2025

High quality and efficient service, as usual. Great communication from the whole team, from the moment they picked up my car to the moment they dropped it off. More

by DANDAN98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laiza Guino
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May 24, 2025 -

Volvo Cars Santa Monica responded

Hello Dan, thank you for your continued trust in Volvo Cars of Santa Monica. We’re glad to hear you experienced high quality, efficient service and clear communication throughout the process. We look forward to serving you again!

May 23, 2025

Excellent care , kept me updated. On time with repairs. Would go back again and again More

by ZOLAFIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2025 -

Volvo Cars Santa Monica responded

Hello, thank you for your kind words! We’re glad you felt well cared for and appreciated the timely updates and on-time repairs. We look forward to welcoming you back again and again!

May 23, 2025

They were excellent in their customer service and got the car back at the time they promised. More

by MIKES00744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Volvo Cars Santa Monica responded

Thank you for the positive feedback about your recent experience with the Volvo Cars Santa Monica team! We appreciate your business and look forward to serving you again in the future!

May 19, 2025

Service department was awesome -- great communication, and all warrantee work was performed quickly and thoroughly. More

by INFO@MATTEDDY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Volvo Cars Santa Monica responded

We're delighted to hear that our service department at Volvo Cars Santa Monica provided you with excellent communication and efficient warranty work. Thank you for the fantastic feedback!

May 17, 2025

Very friendly and welcoming. Received a loner car with little hassle and the car was ready sooner than expected. More

by mhniles
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2025 -

Volvo Cars Santa Monica responded

Thank you for the kind words! We're glad you felt welcomed, had a smooth experience with the loaner, and that your car was ready ahead of schedule. We appreciate you choosing Volvo Cars of Santa Monica!

May 14, 2025

Between the wonderful and very beautiful greeter who receives me when I arrive and offering some of the best cold water I’ve ever drank and Robert my service manager, I feel like I’m at a five star Hote More

by La Rone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lilo The greeter!
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May 14, 2025 -

Volvo Cars Santa Monica responded

Thank you for your kind words! We’re thrilled to hear that you had such a positive experience with our team, from the warm welcome to Robert’s excellent service. We’re glad the professionalism, transparency, and efficiency made a lasting impression. We truly appreciate your feedback and look forward to serving you again soon at Volvo Cars of Santa Monica!

May 13, 2025

Friendly and helpful staff. My car was serviced promptly and efficiently. Very happy with the results. More

by DMKENNEDY58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Volvo Cars Santa Monica responded

Thank you for the great feedback! We're glad to hear our team provided prompt and efficient service. We appreciate your kind words and are happy you're pleased with the results!

May 12, 2025

I've been to your location for service many times and most times I've dealt with Klaus. He is always a pleasure to work with and this most recent time was no different - welcoming and very efficient. I l More

by TEK1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Volvo Cars Santa Monica responded

Hi, thank you for your continued visits to Volvo Cars of Santa Monica! We’re so glad to hear Klaus has consistently provided you with a welcoming and efficient experience. He truly is a valued part of our team, and we appreciate your kind words!

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