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Volvo Cars Santa Monica

Santa Monica, CA

Overview
Employees
Reviews
4.8
877 Reviews
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1631 Santa Monica Blvd

Santa Monica, CA

90404

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Showing 877 reviews

January 31, 2025

The service team was great and handled a scheduling issue like pros. I will be sure to come back and will get my next car from them as well. More

by SNOOCHINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Volvo Cars Santa Monica responded

We're delighted to hear that our service team at Volvo Cars Santa Monica impressed you with their professionalism. Thank you for your support, and we look forward to assisting with your future car needs!

January 31, 2025

Erick was wonderful, knowledgeable, not pushy, and very nice Everyone at the dealership was great More

by JESSICA@HANCOCKMUSIC.COM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paloma
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Feb 01, 2025 -

Volvo Cars Santa Monica responded

Hi Jessica! Thank you so much for your kind words! We're thrilled to hear that Erick and our team provided you with a great experience at Volvo Cars Santa Monica. We appreciate your support and look forward to serving you again in the future!

January 30, 2025

While the sales process was smooth, the financing/leasing was a bit of a nightmare. Extraordinarily complex process for substantiating residency as part of Volvo lease process. More

by ALEXANDER.HALPERN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Armin Buholzer
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Volvo Cars Santa Monica responded

Thank you for sharing your feedback, Alexander. We’re glad to hear that the sales process went smoothly, but we sincerely apologize for the challenges you experienced during the financing and leasing process. We understand how frustrating it can be, and we’ll make sure to address these concerns with our team to improve the experience moving forward. Please feel free to reach out if you'd like to discuss this further.

January 30, 2025

Robert explained everything well, applied the appropriate discounts (email coupon) and made sure that my loaner went smoothly. More

by DSTAMP
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Volvo Cars Santa Monica responded

Hi Thank you for your kind words! We're glad to hear that Robert provided excellent service, ensured you received the right discounts, and made your loaner experience smooth. We appreciate you choosing Volvo Cars of Santa Monica and look forward to assisting you again soon!

January 29, 2025

It was easy to get everything situated and they made the process great with positive vibes. More

by MFAUCETT500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Volvo Cars Santa Monica responded

We're glad to hear it! Thank you so much for the five-star rating! – Volvo Cars Santa Monica

January 29, 2025

Service department is not capable of returning a call or a response. It takes me multiple attempts to reach out to Johnny and the manager Arnold to get a response on getting an appointment scheduled or chec More

by DANIELJONGKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arnold Alsua
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2025 -

Volvo Cars Santa Monica responded

Hi Daniel, we sincerely apologize for the difficulties you've encountered trying to reach our service department. Your experience is certainly not the level of service we strive to provide. We take your concerns seriously and would like to make things right. Please feel free to contact us directly so we can address this matter and ensure timely communication moving forward. Thank you for bringing this to our attention.

January 28, 2025

Volvo Santa Monica Service department is always quick, communicative, and friendly. They make having to do routine service as painless as possible. More

by TD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Volvo Cars Santa Monica responded

Hi, Thank you for your kind words! We're thrilled to hear that our service department has consistently provided you with quick, communicative, and friendly service. We appreciate your continued trust in Volvo Cars of Santa Monica and look forward to serving you again soon!

January 27, 2025

I've found sales and service to be first rate and would recommend them highly More

by SUGERMANJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Volvo Cars Santa Monica responded

Thank you so much for your kind recommendation! We’re thrilled to hear that both our sales and service teams have provided you with a first-rate experience. We truly appreciate your support and look forward to continuing to serve you in the future!

January 27, 2025

Everyone is so helpful at Volvo Santa Monica. Thank you for your quick and convenient service! More

by ELLIE
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Volvo Cars Santa Monica responded

Thank you for the kind words, Ellie! We're so glad to hear that you had a positive experience with our team at Volvo Cars of Santa Monica. We truly appreciate your feedback and look forward to serving you again in the future!

January 26, 2025

Roberto was excellent and very friendly. He asked my questions and really understand my needs for service. Very helpful and I appreciate him More

by TRI.TRINH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Volvo Cars Santa Monica responded

Thank you for your kind words! We’re so glad to hear that Roberto was able to provide excellent service and really understand your needs. We’ll be sure to share your feedback with him. We appreciate your trust and look forward to serving you again!

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