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Volvo Cars Bellevue

Bellevue, WA

4.3
262 Reviews
Call Dealership (425) 249-7393

420 116th Ave NE

Bellevue, WA

98004

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262 Reviews of Volvo Cars Bellevue

August 23, 2024

In and out quickly. Full inspection and oil change while I waited. Barely had time to finish my coffee. More

by Redssince1869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Report | Print
Aug 26, 2024 -

Volvo Cars Bellevue responded

Thanks for sharing your experience! We're glad to hear our team at Volvo Cars Bellevue got you in and out quickly. Enjoy the smooth ride!

August 16, 2024

Excellent service and communication! Hector was great and really appreciate the up front discussion and loaner car arrangement. Thank you Bellevue Volvo More

by BORGDUDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Aug 19, 2024 -

Volvo Cars Bellevue responded

We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

August 13, 2024

I had an excellent experience, The supporting staff went above and beyond to ensure my visit was smooth and stress-free. They assisted me in getting a loaner car while my vehicle was in for a recall, which More

by Lancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Report | Print
Aug 14, 2024 -

Volvo Cars Bellevue responded

Lancy, we're delighted to hear that our team at Volvo Cars Bellevue made your visit smooth and stress-free. Your kind words about their attention to detail and commitment mean a lot to us. Thanks for sharing your experience!

August 08, 2024

Since there has been a change in the Service Department, I t is a pleasure to bring my car in! Hector was beyond helpful and the Manager, Michael, is exceptional More

by karla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector, Michael
Report | Print
Aug 09, 2024 -

Volvo Cars Bellevue responded

Karla, we’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

August 07, 2024

The staff were great at the counter liked the politeness And professionalism they had. Okay More

by Marcus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not recall
Report | Print
Aug 08, 2024 -

Volvo Cars Bellevue responded

Marcus, thank you for the positive feedback about our team! Given the content of your review, it seems that your 3-star rating may have been accidental so I know that the staff would appreciate it if you could go back in and change your rating to a 5-star review for them. If there is anything we can do to assist you, please don't hesitate to be in touch. Thank you! Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

August 05, 2024

I online ordered a Volvo ex30 last year, paid $500 deposit, on May this year, I cancelled the order because of production delay and tariff, since then, I called them multiple times, at least 6 times, More

by Jinhua_lou
Finance Experience
Recommend Dealer
No
Employees Worked With
Na
Report | Print
Aug 15, 2024 -

Volvo Cars Bellevue responded

Jinhua_Lou, we have cut through the red tape and have been able to complete the refund process. The $500 refund is being credited back to the card that you used to pay for the deposit. Unfortunately, as is typical with these types of things, the refund will take 5-10 days to process but it is in the works. If you have not seen the credit back in your credit card account within that time, please reach out to me at the email address below and let me get involved again. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

August 01, 2024

Great customer service from hector and Chris and all the techs no matter what the issue they are always friendly and willing to help More

by Claudia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector, chris
Report | Print
Aug 01, 2024 -

Volvo Cars Bellevue responded

Claudia - We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

August 01, 2024

Chris has professional attitude that leaves me to think back about his knowledge and caring. More

by arr40404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Aug 01, 2024 -

Volvo Cars Bellevue responded

Thanks for giving a shoutout to Chris! We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

July 24, 2024

They were on time and professional. They went out of their way to accommodate our needs. More

by SAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Report | Print
Jul 25, 2024 -

Volvo Cars Bellevue responded

Thanks so much for the 5-star review of Volvo Cars Bellevue! We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

July 17, 2024

Poor planning and communication. Must write fifteen words total. Still have one more to go. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Report | Print
Jul 18, 2024 -

Volvo Cars Bellevue responded

We are concerned to hear that we fell short in our communication. I would like to learn more about what transpired and hopefully improve your experience. Please reach out to me at the email address listed below with your full name and best contact number. Also, when you contact me, please reference the name, "None" so that I can associate your email with this review. Thank You, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

Jul 19, 2024 -

Volvo Cars Bellevue responded

Mr. Metschke, Thank you for contacting me with your information. One of our store managers will reach out to you shortly to see what we can do to improve your experience.

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