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Volvo Cars Bellevue

Bellevue, WA

4.3
262 Reviews
Call Dealership (425) 249-7393

420 116th Ave NE

Bellevue, WA

98004

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262 Reviews of Volvo Cars Bellevue

September 18, 2024

Hector was patient, informative, knowledgeable about kind. He helped me understand what was going on with my car and kept me updated. By far the best experience I’ve had at Volvo Bellevue. More

by Raquel.sadler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Sep 19, 2024 -

Volvo Cars Bellevue responded

Raquel, we're delighted to hear Hector provided such a positive experience at Volvo Cars Bellevue. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Thanks for sharing your feedback!

September 15, 2024

Chris was great! I had an 80,000 service and fixed a ABS error. Volvo was quick and I can actually feel a difference in how my car is running. More

by kt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Sep 16, 2024 -

Volvo Cars Bellevue responded

Thank you for sharing your experience! We're glad Chris and the Volvo Cars Bellevue team could assist with your service and ABS error. We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

September 06, 2024

Hector, the Service Writer did not insure that the requested work was performed. In addition, he did not return my calls or keep me informed of when I could pick up my vehicle. The phones are alw More

by dsamm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
Report | Print
Sep 09, 2024 -

Volvo Cars Bellevue responded

We're sorry to hear about your experience with our service department. We strive for excellent communication and thorough work, so it's disappointing to learn we fell short. I would like to have one of our Service Managers reach out to you so we can address these concerns and improve your future visits. Please contact me at the email address below with your full name and contact number. Also, when you contact me, please list the name "dsamm" in the subject line so that I can associate that email with this review. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

September 05, 2024

Very poor communication between dealer and customer, extremely hard to get a hold of anyone to get an update. Very poor quality control for the repairs done. Excessive damage to surrounding areas in More

by Tim C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor: Hector
Report | Print
Sep 09, 2024 -

Volvo Cars Bellevue responded

Tim, I'm sorry to hear about the communication and quality control issues you experienced. This is certainly not the standard we strive for, and I apologize for any inconvenience caused. We'll have a store manager reach out to address these concerns directly. Thank you, Terry Collins - Customer Experience Manager CustomerExperience@Swickard.com

September 03, 2024

My service rep Lindsey was very personable & helpful and gave me a discount on my tires to beat a competitive price. Her team discovered that my car was still under warranty and covered some of the work!! T More

by renieb46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Page
Report | Print
Sep 03, 2024 -

Volvo Cars Bellevue responded

We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

August 30, 2024

Timely, professional, kind and in a convenient location this is my preferred Volvo dealer in the Seattle area. Easy to make appointments and great friendly service. More

by Dan R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Sep 03, 2024 -

Volvo Cars Bellevue responded

We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!!

August 30, 2024

I was able to get my XC60's alignment done under 2 hours, plus a free wash. I waited when I grabbed coffee and water in the waiting area. I was also able to secure an appointment easily online from the day b More

by Hong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Sep 03, 2024 -

Volvo Cars Bellevue responded

We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!!

August 29, 2024

Lindsey was an excellent service rep. Strong communicator, helpful and a good sense of humor. More

by CalpolyBellevue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Report | Print
Aug 29, 2024 -

Volvo Cars Bellevue responded

We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

August 28, 2024

Chris Reily was my service advisor. He went out of his way to work on a specific problem that had been an ongoing issue on my vehicle. It was clear that he was totally interested in sol More

by John.schork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Reily
Report | Print
Aug 29, 2024 -

Volvo Cars Bellevue responded

John, we’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

August 27, 2024

Very easy in and out. Much appreciated service and communication and will be back. Thanks again More

by kevinf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Report | Print
Aug 28, 2024 -

Volvo Cars Bellevue responded

We couldn't ask for a better review of Volvo Cars Bellevue. Thanks so much, Kevin! We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!!

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