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Volkswagen of Union

Union, NJ

3.7
1,166 Reviews

2155 Route 22 West

Union, NJ

07083

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1,166 Reviews of Volkswagen of Union

December 29, 2017

Used 2017 Jetta se Went in looking a a used car under 15k and union volks wagon was able to get me into a 2017 jetta se with less than 2k miles. More

by Jetta2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Farfan, Frank Vispisiano
December 27, 2017

Excellent customer service Artem Rodnevski was great from beginning to end. He explained everything concerning the car. He was courteous, attentive and patient. I would recommen More

by AliD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artem Rodnevski & Anita
December 27, 2017

A Stand Up Guy I have been on the market for a car for over a month. I could not stand dealing with another salesperson until I met Rodger. Rodger was fantastic to d More

by Tiguan87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodger Zepka
December 26, 2017

Good quality of service I thought their services were really good, we were attended to with so much courtesy. They try as much as possible to with you. We had a good experien More

by Kennedy Aburekhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Farfan
December 26, 2017

Rick Farfan, was very helpful during the buying process. After a not very good start with another seller, Rick took over and was straight with me to the end of my deal. He also gave me a big brake because my More

by Washington F Gomes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Farfan
December 18, 2017

Salesman Rick Farfan the Best Salesman Rick Farfan, is the best, he got us a great deal. We first went to test drive vehicle, Rick showed us all pertinent info about the car and th More

by walksdogdaily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Farfan
December 12, 2017

Arrogant Managers Salesman team seem to be ok. Bruno was a very good person but once managers got involved, they lie and speak to clients has if they are doing you a f More

by Silva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bruno Martins
December 11, 2017

Salesman was great. Finance manager?.,.,welllll Everything was great until we met the finance manager. He refused to honor our preapproval letter and tried to tack on an additional $1500 or so to th More

by EdAna Martinez
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Rodriguez
Dec 11, 2017 -

Volkswagen of Union responded

Hi EdAna Martinez, My name is Joel Casser, I'm the Client Care Manager for Volkswagen of Union. Thank you for your review. I apologize if you felt your experience here at Volkswagen of Union was not what you expected. It is not that we refused to honor your pre-approval letter, it was just not possible to come to an agreement that would make sense for all the parties involved under the terms that you were pre-approved for. It is unfortunate that a reputable dealer like ourselves gets dinged for making sure all of our used cars are thoroughly inspected, and fully reconditioned so that our customers drive home in used cars that are safe and reliable for a long time. However, I am glad to hear that you had a great experience with Rich, he is a good employee and we're fortunate to have him. If you have any questions or concerns that I can assist you with, you can call me directly at 908-687-8000, extension 2811.

December 09, 2017

A refreshing experience, at least with my salesperson I'm an old school car shopper who's been in the automotive business for many years, since retired. I recommend Rodger Zepka if you are looking for a More

by NewYorkDesigner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Bracey Sr., Rodger Zepka
December 08, 2017

Bruno is great! Thank you for helping me Bruno. I was so nervous to buy a car and you make my life so much easier. Will recommend you. More

by Joevw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Bracey Sr., Bruno Martins
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