Volkswagen of Union

Outstanding: Christina is a absolutely doll when comes to job. She is well knowledged on all the vehicles. Her customer service is outstanding. I will be back. Christina is a absolutely doll when comes to job. She is well knowledged on all the vehicles. Her customer service is outstanding. I will be back. More

Perfect! Bought a GTI SE two weeks ago. People are really kind and thoughtful. Big shout out to Anita, Rodger, and Cynthia. Anita offered an excellent support Bought a GTI SE two weeks ago. People are really kind and thoughtful. Big shout out to Anita, Rodger, and Cynthia. Anita offered an excellent support! Cynthia is really nice, she replies my messages less in 5 minutes. More

Lack of communication after my car was serviced I went Friday afternoon tohave my view winterized and when the service was complete a small lady came out and handed my keys. I was told nothing ab I went Friday afternoon tohave my view winterized and when the service was complete a small lady came out and handed my keys. I was told nothing about my vehicle but the price of the service. I wanted an explanation of the services preformed. The paperwork said that I had an oil leak and that my check engine light was on prior to the services performed. I had to return the next morning at 8:00 am because the styrofoam block under my passenger seat wasn’t secured back properly. I was explained the service and the warranty by the service manager Chris we made direct eye contact and I understood what she was saying. She even advise me to make an appointment for future services. When I return I’ll be sure to ask for her More

Easy and great staff The staff understood my needs and worked to help get me there. Rick was patient and did whatever he could to help get me the right vehicle for the bee The staff understood my needs and worked to help get me there. Rick was patient and did whatever he could to help get me the right vehicle for the beef price. More

Lack of communication and preparedness I bought a used car under the condition that they replace the cracked front grill. I called to make an appointment and I asked that they please make s I bought a used car under the condition that they replace the cracked front grill. I called to make an appointment and I asked that they please make sure they order the part for the appointment date because I had a limited amount of time to get it fixed. The person on the phone sounded very lackadaisical about it and said "yeah ill just let them know." Without confidence that the piece was ordered I showed up at the appointment and no one knew what I was talking about. They didn't even have the "we owe" paperwork in the system from sales (which is another huge disappointment). After waiting over an hour they said they would order the part, get the paperwork, and call me when the part was in. That night I got a text saying to go in 2 days later that the part would be there. Went in and guess what?....The part still wasn't in. Customer service didn't even know why I showed up. I explained I received a text from him specifically to come. He then suggested I leave the car there and gave me a loaner. Car was ready by the next day. The work was good and they even replaced a faulty tire valve at no charge. Unfortunately, the lack of communication within the dealer as a whole and lacks of professionalism and preparedness is not something I would ever want to deal with again. I went to the service center 3 times unnecessarily. Volkswagen of Union, as a whole, needs to step it up! More

New Car Purchase Great Price and easy to deal with. Bruno went out of his way to make this deal happen at a great price that worked for me. Great Price and easy to deal with. Bruno went out of his way to make this deal happen at a great price that worked for me. More

Great overall. The staff was professional and helpful at the time of my visit to the dealership. Bruno displayed great energy as well as knowledge of the questions a The staff was professional and helpful at the time of my visit to the dealership. Bruno displayed great energy as well as knowledge of the questions ask of him during my purchase. More

Atlas purchase Dec 2017 Rich made the purchase of our new Atlas worth the 40 mile drive to Union VW Great price.....great service. We are first time VW drivers Rich made the purchase of our new Atlas worth the 40 mile drive to Union VW Great price.....great service. We are first time VW drivers More

Amazing Bruno is an outstanding employee. He explained everything in detail and was very attentive to our needs. I would recommend Bruno and the dealership to Bruno is an outstanding employee. He explained everything in detail and was very attentive to our needs. I would recommend Bruno and the dealership to friends and family More

Gr8 support - Rick Farfan (sales) + Anita Cseffan (Finance) The purchasing process for the 2017 VW Passat was painless - Rick and Anita offered excellent support - no pressure. Straight with the facts and deta The purchasing process for the 2017 VW Passat was painless - Rick and Anita offered excellent support - no pressure. Straight with the facts and details on the car...No nonsense or game playing. I came with my son, who was cranky and tired, Rick went the extra mile and allowed us to stay in the car and come back to us with the paperwork - he is a consumate professional. Anita (finance) was very helpful in providing financing and related options. The only critical comment that I would have is that the pricing on the car (on the website) has caveats at the bottom of the screen - when doing the initial search vwcpo.com, such information did not appear (until after a few click thoughs) - this is not an issue that Rick or Anita control. More