Volkswagen of Union

Excellant seevice Got immediate attention from more than one attendant. The problem was immidiately taken care without much wait time. Excellent service and very nice p Got immediate attention from more than one attendant. The problem was immidiately taken care without much wait time. Excellent service and very nice people. Excellent facility. More

Excellent! Excellent customer service. The representative explained everything thoroughly. How the servicing process works and what types of fees or charges I ma Excellent customer service. The representative explained everything thoroughly. How the servicing process works and what types of fees or charges I may be asked etc... They even washed my car! I would definitely recommend this service center! More

Issue resolved by Ron! Had a problem with the previous ownership and management. Thanks to the help of the new general manager, Ron Weiss, he straightened everything out wi Had a problem with the previous ownership and management. Thanks to the help of the new general manager, Ron Weiss, he straightened everything out with one phone call. Thank you Ron!!! More

Great experience!! After having an atrocious experience at another dealership, we ended up going through Volkswagen of Union to lease our 2018 Tiguan. I initially worke After having an atrocious experience at another dealership, we ended up going through Volkswagen of Union to lease our 2018 Tiguan. I initially worked with Joel Casser via email/phone and he was extremely honest and very helpful. I was very cautious and careful with my questions as we were traumatized by our experience at the other dealer. We live about 2 hours from this dealership, so Joel constantly re-assured me that our deal would be honored and that he would do his best to find the color we wanted before we made the trip out there or signed paperwork. Joel was able to find the car we wanted and have it delivered to his dealership in record time! We promptly arranged to pick up our car that evening after work. Upon arriving at the dealership, Joel instructed us to ask for his team member Rick Farfan who would be finishing up the deal for us. Rick was a gem to work with! He moved the car down from the lot to allow us to test drive and thoroughly inspect the car before signing the contracts. He then walked us through what would happen next and patiently sat with us while we waited for finance. The only criticism I have is the time it took to get into finance. We probably waited about 3 hours, but it sounds like they were short staffed due to some employees calling out sick. We grew hungry while waiting, so Rick even went out with my boyfriend and picked up Chik Fil A for us! Overall, our experience with this dealership was pretty much flawless from start to finish. Union VW definitely helped turn around our first car-leasing experience. Thanks to Joel and Rick! More

Trade in still not paid off- Almost 3 MONTHS NOW! In Oct, 2017, I bought a 2018 VW Atlas from this dealer and in the process of doing so, I traded in a Mercedes Benz GL 450. To date, they still haven' In Oct, 2017, I bought a 2018 VW Atlas from this dealer and in the process of doing so, I traded in a Mercedes Benz GL 450. To date, they still haven't paid off my trade in. I have already had to make two payments for a car that I haven't owned for almost 3 months now with a third payment coming up next week. I have left no stone unturned in terms of following up with the dealer BUT they NEVER call me back, have EXTREMELY unprofessional receptionists that are rude, and lastly even if on a lucky day when I manage to speak to someone, they just make false promises i.e. let me talk to Accounting and call you right back (which obviously never happens). It is utterly unethical and unprofessional the way they operate... More

Family-like treatment every time I visit! Anytime I walk into the Service Department, I always ask for Lexxus. Her broad knowledge in Volkswagens mechanics is insane. Literally! She's a swift Anytime I walk into the Service Department, I always ask for Lexxus. Her broad knowledge in Volkswagens mechanics is insane. Literally! She's a swift walker, has a get-xxxx-done attitude and is very valuable to Volkswagen. The service I get is always top notch along with (almost) hourly updates on what's going on with my car. I truly feel like a family member to the Volkswagen workers at the Union service dept. She's a primary example of all service representatives, in my opinion. When Lexxus isn't present, I turn to Brianna who is just as motivated to work for Volkswagen's clients. BOTH BEST OF THE BEST! More

After Service My new car has an 1 inch sketched in the back before I got it and a dealer said we r gonna promised to fix it and call you. Never call me and I called My new car has an 1 inch sketched in the back before I got it and a dealer said we r gonna promised to fix it and call you. Never call me and I called so many times they ignored. And I returned two keys my old Volkswagen car but they send me a billing statement with charge for one key. So many times call they r not do anything. So mad. More

Excellent and friendly service The experience was without pressure and overall a pleasant one mostly due to the sales person. Also quick to complete all paperwork. This is my second The experience was without pressure and overall a pleasant one mostly due to the sales person. Also quick to complete all paperwork. This is my second purchase at this dealer and both were positive experiences. More

Sales person was great Artem was great. I cantacted him over the phone first and I knew right away that I wanted to business with him. Always available. Gave me excellent pr Artem was great. I cantacted him over the phone first and I knew right away that I wanted to business with him. Always available. Gave me excellent price . Explained everything. More

Great service and accommodation! Rick was very helpful and patient, and the finance guy was very nice as well. Very clean facility. I got the car that I wanted and very pleased with Rick was very helpful and patient, and the finance guy was very nice as well. Very clean facility. I got the car that I wanted and very pleased with it. My second time with this dealership :) More