Volkswagen of Union

I'm always a satisfied customer. Because I'm always going here because it's closer to home and I am satisfied with the service I get. Everyone is professional and friendly. Because I'm always going here because it's closer to home and I am satisfied with the service I get. Everyone is professional and friendly. More

Replace tire and rim Let me say at the outset that I did not leave the facility on Monday a happy customer. I spent an hour and thirty minutes there without getting what Let me say at the outset that I did not leave the facility on Monday a happy customer. I spent an hour and thirty minutes there without getting what I came for. Yes, I had a key reprogrammed but I would have happily left with a non-functioning key if I did not need to return to the facility for a third time. I took the day off on Monday to have a tire and rim I ordered installed. When the box holding the rim was opened it was discovered that it was not the right rim. A couple things about that: why did it take an hour to tell me this and why wasn’t the box opened to check the merchandise when it arrived? I may have felt better about the whole experience if I had gotten the impression from my service consultant that she understood what a huge and unnecessary inconvenience this was. Instead I was told all the reasons that this couldn’t be avoided. Not what I was interested in hearing. Lastly, what makes this even more upsetting is that I had a similar situation happen with a rim and tire before. That time they could not locate the rim and I had to make another trip to the facility. Interestingly, I mentioned that incident when the part was ordered. Some of the staff remembered that had happened. Seems like a bigger effort would have been made to make sure that nothing like that happened again. I am happy to talk to management about my experience. More

Lifted Dreams I called to speak with a sales person named Jim at the dealership about a used Jeep Wrangler that was lifted. He was very helpful in setting up a time I called to speak with a sales person named Jim at the dealership about a used Jeep Wrangler that was lifted. He was very helpful in setting up a time to review the features of the Jeep and to take a test drive. After a quick overview and a test drive we determined that this vehicle was the right one for me. He kept in mind what type of vehicles I am interested in and said that he would help me to find the right car down the road. He is a good person, honest, and is willing to work hard for his customers. More

Great Experience Overall great experience and time management. No complaints to anything. Satisfied with my experience! Definitely recommend it to my family and friend Overall great experience and time management. No complaints to anything. Satisfied with my experience! Definitely recommend it to my family and friends. Awesome customer service. More

Service Everyone was very helpful and informative. The process was made very easy and it’s assuring to know they have a car service if needed to give customer Everyone was very helpful and informative. The process was made very easy and it’s assuring to know they have a car service if needed to give customers a ride. More

Short and sweet It was a pleasant experience all around. Nadia was wonderful!!! She was very thorough in explaining the car features and was able to answer all our q It was a pleasant experience all around. Nadia was wonderful!!! She was very thorough in explaining the car features and was able to answer all our questions. More

Excellent Thanks on the management in Union volswagen and thank you to the sales person Christian,we loved the ATLAS,i'm recomeding this dealer to everyone. Thanks on the management in Union volswagen and thank you to the sales person Christian,we loved the ATLAS,i'm recomeding this dealer to everyone. More

Great Service The staff and service have been amazing. From the moment I dropped off my vehicle until the moment it was ready for pick up. Victoria kept me inform The staff and service have been amazing. From the moment I dropped off my vehicle until the moment it was ready for pick up. Victoria kept me informed. More

Great experience! I would recommend for al of my service needs. The staff was great, the coffee was superb and the TV was perfect for watching the Yankees play. I would recommend for al of my service needs. The staff was great, the coffee was superb and the TV was perfect for watching the Yankees play. More

Service with a smile The VW team was very professional, knowledgeable, friendly, and provided a great service experience. The facility was very clean and organized, I felt The VW team was very professional, knowledgeable, friendly, and provided a great service experience. The facility was very clean and organized, I felt very comfortable!! More