Volkswagen of Union

Excellent Customer Service! Nadia and Rick were knowledgeable, easy to work with and they both made the car buying experience painless. I am very happy with my GTI. Nadia and Rick were knowledgeable, easy to work with and they both made the car buying experience painless. I am very happy with my GTI. More

GOOD CUSTOMER SERVICE It was a good experience. The wait can be frustrating at times, but the staff does a good job of communicating with its clients. As I wrote in previou It was a good experience. The wait can be frustrating at times, but the staff does a good job of communicating with its clients. As I wrote in previous reviews, I wish they would be able to provide loaner vehicles for lengthier service visits in order to conveniently ease people's busy schedule. More

Best Customer Experience Rick was very attentive to what we were looking for and found us the perfect car for our family. He was extremely professional and efficient as well. Rick was very attentive to what we were looking for and found us the perfect car for our family. He was extremely professional and efficient as well. More

There when I needed them We had an coil go and on our 2013 CC. when we were on the parkway and lost power last Saturday. We limped to VW of Union and they took us in and repai We had an coil go and on our 2013 CC. when we were on the parkway and lost power last Saturday. We limped to VW of Union and they took us in and repaired the problem with no problem or delay. We were on our way in less than 1 hour. Thanks so much to Denny and the gang at VW of Union. More

Lease of VW Tiguan To go to a car dealer is a nightmare for the most of people. They make u wait hours and hours just to give you a quote, keep annoying you with their p To go to a car dealer is a nightmare for the most of people. They make u wait hours and hours just to give you a quote, keep annoying you with their pushy attitude. Marybeth was amazingly kind, not pushy, very helpful. She made us feel very comfortable, not a typical sale person. I do appreciate all her help and time. More

Recall The service was really smooth and the allotted time that was said was accurate. I enjoyed the quiet room, popcorn, coffee and other amenities. Good ex The service was really smooth and the allotted time that was said was accurate. I enjoyed the quiet room, popcorn, coffee and other amenities. Good experience ... I would hope they would send coupons to their customers as well More

Atlas sale Sales rep was courteous and helpful with sale of vw atlas r line. Sales manager helped with clarity of the deal and manage through frustrations of sl Sales rep was courteous and helpful with sale of vw atlas r line. Sales manager helped with clarity of the deal and manage through frustrations of slow delivery of vehicle beyond original ship date. More

Service Visut Was greeted by Victoria She asked what my service concern was She took charge and had me back on the road She had a smile as we spoke and had me Was greeted by Victoria She asked what my service concern was She took charge and had me back on the road She had a smile as we spoke and had me trusting My issue would be resolved More

Great customer service I had to stay the entire day based on my repairs, but the team was great by keeping me abreast of where I was in the process. Offered to help me locat I had to stay the entire day based on my repairs, but the team was great by keeping me abreast of where I was in the process. Offered to help me locate a restaurant that would deliver to the service center if I needed. One suggestion, discuss the overall breakdown and cost in either the quote room or somewhere more private. More

Fast and friendly I’ve leased 2 cars with linden VW ans their service department.. I was not pleased with linden at all.. I actually thought to myself this would be las I’ve leased 2 cars with linden VW ans their service department.. I was not pleased with linden at all.. I actually thought to myself this would be last lease with VW because of the poor interactions and misleading terms of my lease. After going to Springfield VW I have second thoughts everyone was so friendly and very informative about a car I didn’t even lease through them. I appreciate all the information Springfield VW gave me and not to mention I was able to her my oil change that same day! Thank you Springfield VW!! More