Volkswagen of Union

Friendly staff The staff was friendly and professional. My routine service was performed in an hour which was reasonable. The free car wash was better than I expecte The staff was friendly and professional. My routine service was performed in an hour which was reasonable. The free car wash was better than I expected. New management seems to be doing a great job. More

Good. Everybody was friendly and helpful. We had food and good coffee. We liked the process and like the car. Everything was good and nice 0 Everybody was friendly and helpful. We had food and good coffee. We liked the process and like the car. Everything was good and nice 0 More

Great people fast service Manager at the front desk did a great job highly recommended. Got me out as fast as possible and was very specific with pricing in the details of what Manager at the front desk did a great job highly recommended. Got me out as fast as possible and was very specific with pricing in the details of what needed to be done. More

Great services Great Services . Marybeth was very polite and answeared all my questions. Highly recommend her services and this Dealership to everyone . Thank you Great Services . Marybeth was very polite and answeared all my questions. Highly recommend her services and this Dealership to everyone . Thank you , very much for my new VW . More

Exceptional Customer Service Ed was extremely helpful and courteous. He called me throughout the process of getting my car towed to your service center, and getting the repairs co Ed was extremely helpful and courteous. He called me throughout the process of getting my car towed to your service center, and getting the repairs completed. Ed kept me informed along the way, which lessened my anxiety. More

Life savers! Could not get the lug nuts off my tire for the life of me, called and Ed quickly assisted me and was able to fit me in. Mechanics worked their magic a Could not get the lug nuts off my tire for the life of me, called and Ed quickly assisted me and was able to fit me in. Mechanics worked their magic and fixed my stripped wheel lock. Life savers. Friendly people would reccomend 10/10 good prices tool More

Great experience Roger was awesome! He was very knowledgeable and I felt he worked with us to get a good deal. He also stayed after and helped us go over all the detai Roger was awesome! He was very knowledgeable and I felt he worked with us to get a good deal. He also stayed after and helped us go over all the details of the new car. More

Service I brought my car back in on 8/20 because it was still leaking. A second leak was detected but they’d need to hold my car until the part came in on 8/2 I brought my car back in on 8/20 because it was still leaking. A second leak was detected but they’d need to hold my car until the part came in on 8/21. I called on 8/21 and was told the part was in transit and I’d get a call back Wednesday morning. I received no call so at 3:00 on Wednesday I called and was told my point person was too busy to come to the phone and she’d call me back. I asked to speak to someone else just to get a status but was told only she could help. I never heard another word until Monday at 3:00. I kept the loaner for the full 8 days. I’m not upset that it took so long but it would have been nice if I was kept up to date by someone if my contact person was having personal issues and not in the shop. More

Great experience! Nadia was helpful, knowledgeable and responsive. I knew I was in good hands from the time Roger introduced us to her as his sales partner. (Roger had Nadia was helpful, knowledgeable and responsive. I knew I was in good hands from the time Roger introduced us to her as his sales partner. (Roger had an appointment shortly after we came into the showroom, and he unselfishly and helpfully directed us to Nadia.) Nadia helped us make good decisions on our Atlas features and get the right model for our family. The financing and warantee conversation with Cesar (I think that was his name) was great as well. Everyone accommodated our timing and availability, too. All in all an A+ experience. More

Quick, friendly and professional From the service provided to the service center itself, VW of Union ROCKS! Friendly employees who explained everything clearly. Accommodated my reques From the service provided to the service center itself, VW of Union ROCKS! Friendly employees who explained everything clearly. Accommodated my request to expedite service due to a last-minute emergency at work. More