Volkswagen of Union

EXCELLENT EXPERIENCE Rick was absolutely great! Went in less than a week ago to "just look" at cars. Fell in love with the new 2019 Jetta SEL and they had the exact on Rick was absolutely great! Went in less than a week ago to "just look" at cars. Fell in love with the new 2019 Jetta SEL and they had the exact one I wanted in stock. Rick was extremely personable and very knowledgeable - truly a pleasure to work with! Would highly recommend going to see him for your next vehicle purchase. More

It could’ve been better. The vehicle took 3hrs to be serviced and when it arrived me thinking since I’m at the actual VW dealer they would wash it thoroughly instead it look l The vehicle took 3hrs to be serviced and when it arrived me thinking since I’m at the actual VW dealer they would wash it thoroughly instead it look like they wiped it down. I could’ve went to Zaplube and gotten better treatment for cheaper at that. More

Very happy customer 👍 I have purchased 2 Vw’s from Union Vw and had several visits to the Sales & Service dept and each time I visited they have always treated and attende I have purchased 2 Vw’s from Union Vw and had several visits to the Sales & Service dept and each time I visited they have always treated and attended to my needs with out hesitation and have always exceeded my expectations . Their Sales , Service & loaner car dept as well as their service writers and techs have always treated my Vw’s with respect and cleanliness as if they were their own and that alone will always keep me coming back as a valued and appreciated customer . I highly recommend The Union VW experience to any and everyone who has a VW or Looking to purchase a New VW 😊👍 5-Star Experience from Sales -Patrick Genova to Service -Dennis Sedaille As well as the rest of the Union VW Team ?????????? More

Good experience Had a good experience. Our salesman, Rick was very nice and knowledgeable. I would recommend him to friends and family. I’ll probably go back for my Had a good experience. Our salesman, Rick was very nice and knowledgeable. I would recommend him to friends and family. I’ll probably go back for my next car. More

Excited to Drive off with my New Tiguan Rodger and Pat were a pleasure to work with at Volkswagen of Union. The transaction was quick and smooth and they worked with us every step of the way Rodger and Pat were a pleasure to work with at Volkswagen of Union. The transaction was quick and smooth and they worked with us every step of the way to make sure that all of our needs were met. They were patient and quick and that was extremely appreciated, especially because we had our two young children with us. I would recommend this dealership to anyone!!! Thank you again!!!! More

Very pleased I called in to your sales department, I happen to have the privilege of speaking to Rodger. I explained to Rodger that we were in the market for a lea I called in to your sales department, I happen to have the privilege of speaking to Rodger. I explained to Rodger that we were in the market for a lease. I told him the vehicle I was interested in mileage that I wanted and a few other things. Rodger got back to me quickly for the price that I was happy with it all started there. The rest of the experience was most pleasurable Rodger was right on top of every next move he did an excellent and outstanding job. his presentation and explanation of how the car worked and what the instruments did was excellent. My wife who will actually be driving this car was very pleased and satisfied. I was very happy with the dealership and most importantly I was extremely satisfied to deal with a salesman such as Rodger he did an excellent job. More

Horrible guy who helped, very rude and racist Hey never approached me in regards to what would be happening with my car. He made me wait 4-5 plus hours and not once did he say hi or anything. Thin Hey never approached me in regards to what would be happening with my car. He made me wait 4-5 plus hours and not once did he say hi or anything. Think he is one of the worst people I have seen in service and I would not recommend anyone work with him. More

Car in the shop too many times I leased my car 2018 of October. I put the car in the shop weeks after getting driving it due to an air bag issue. Volkswagen has my car for A month. I leased my car 2018 of October. I put the car in the shop weeks after getting driving it due to an air bag issue. Volkswagen has my car for A month. Now, my car is in the dealership for the AC for the 3rd time. More

Wonderful Experience Rick not only cared about getting the sale but he cared about us. He made it easy for us to know that we made the right decision. Rick not only cared about getting the sale but he cared about us. He made it easy for us to know that we made the right decision. More

Inconsistent service personnel I brought my car in for a new tire, regular maintenance, and a recall. The service personnel appears to be overworked. Lots of complaining. Add I brought my car in for a new tire, regular maintenance, and a recall. The service personnel appears to be overworked. Lots of complaining. Additionally I received a call suggesting that I might have an additional charge as a result of a staff person being out because she was the only person that knew about a part I ordered. ( It appears that your records are not reliable.) Additionally, my car was not test driven after the maintenance was completed. As a result the low tire pressure light was still on. Lots of unrelated problems that suggest poor management. More