Volkswagen of Union

Very professional Missy questions were answered fully. Victoria went the extra mile to get answers. She kept me informed about the process, where my car, what's going Missy questions were answered fully. Victoria went the extra mile to get answers. She kept me informed about the process, where my car, what's going on with it and let me know precisely when it was complete. No attempt to up sell. Informed me of the current costs for yearly servicing, summarized everything done with my vehicle. Very pleasant experience as expected based on past experiences with this service center. More

New lease Formally Linden VW customer wanted change plus we live in Union. Dave Silversterwas a great guy n seemed very honest also Ed in finance was awsome Formally Linden VW customer wanted change plus we live in Union. Dave Silversterwas a great guy n seemed very honest also Ed in finance was awsome More

Mixed experience I bought a new car and if I’m now describing my experience I only can say it was mixed. What I liked was the first discussion with the sales person ab I bought a new car and if I’m now describing my experience I only can say it was mixed. What I liked was the first discussion with the sales person about the car, what I like and need. The presentation was good and showed a good knowledge of the sales person about the car. What I didn’t like was the process of price negotiation. I discussed the prices with the sales person and he went to the sales management to discuss the offer. The sales management was hidden in a glass box and had no interaction with the customer. Gives the impression that I also could have bought the car over the internet. At the day I got the car the process took hours to prepare the paperwork. I spend 2 hours waiting for the papers to be finalized. As I received the car I noticed that an optional component was not in the car which I thought it is. After a long discussion with the sales team it was turned in the direction that I should have read the window sticker line by line. I trusted the sales person and forgot to see the car with my on eyes. Lesson learned for the next time. More

Great service location Great customer service! resolved my maintenance needs (tire replacement service) quickly. Nice waiting area, polite staff. I would recommend this loca Great customer service! resolved my maintenance needs (tire replacement service) quickly. Nice waiting area, polite staff. I would recommend this location to other Volkswagen owners More

Quick, easy 60k service Ed was helpful from the start and got me out in an hour and a half after being prepared to wait for 3. Other than the money spent, never a better tri Ed was helpful from the start and got me out in an hour and a half after being prepared to wait for 3. Other than the money spent, never a better trip. More

Friendly as always Great customer service and friendly, helpful. The check in process as well as check out is smooth. Having brought my Atlas in for an oil change, I fee Great customer service and friendly, helpful. The check in process as well as check out is smooth. Having brought my Atlas in for an oil change, I feel that the cost is well in excess of what a typical oil change should cost. More

Exceeded expectations The folks in service said they would do their best to complete the replacement of my radiator this past Saturday. I asked if they could do by 4:00. Go The folks in service said they would do their best to complete the replacement of my radiator this past Saturday. I asked if they could do by 4:00. Got a call from Ed at 9:45 to acknowledge Car was in shop (I left in lot the night before) and they cautioned they would do their best to complete by 4:00 but it would be tough since so many jobs at once and I would def get on monday. Either way, I would get a status call by 2:00. At exactly 2:00, I get a call from Ed letting me know it was completed! Nice surprise! When I get there, I asked Erninda if my coupon could help reduce the cost by $20. She did better by giving me $50 off! On top of that, I was able to get 12 mos of interest free financing via VW credit. Overall, it was a positive experience, though my husband who was there with me wanted to know why a Tiguan radiator which costs about $100 something odd dollars would cost 3x as much here. Answer is simple: cuz we are dealing with a dealership, Markups are pretty high. That’s my only complaint. More

Oil Change and Blind Spot Repair Came in for a scheduled oil change and also requested diagnostics of my blind spot monitor. They also added in a recall of the sunroof lighting. The Came in for a scheduled oil change and also requested diagnostics of my blind spot monitor. They also added in a recall of the sunroof lighting. The rep was accommodating and very pleasant to deal with. I went to the mall nearby while waiting and they even sent a VW Beetle to pick me up when my car was done More

Very Professional Everyone was very nice and courteous.Ed helped take care of me. Great customer service!!! Very professional. I will definitely be coming back. Thank Everyone was very nice and courteous.Ed helped take care of me. Great customer service!!! Very professional. I will definitely be coming back. Thank You!! More

Worst experience I’ve had Pretentious obnoxious arrogant. They failed as sales people and human beings. I would never recommend it to anybody. Lied about paying off the car t Pretentious obnoxious arrogant. They failed as sales people and human beings. I would never recommend it to anybody. Lied about paying off the car that was surrendered. I’ll press charges against them for messing up my credit score. Horrible people. More