Volkswagen of Union

Good service I seen ad online for a implala went in got helped by lorenzo he was cool no hassling or pressuring me to buy, the process went nice and smooth I seen ad online for a implala went in got helped by lorenzo he was cool no hassling or pressuring me to buy, the process went nice and smooth More

Outstandi This service department is amazing! The staff is very friendly and informative. I choose to wait for my service and was kept informed along the way. This service department is amazing! The staff is very friendly and informative. I choose to wait for my service and was kept informed along the way. The waiting area is very comfortable. Complimentary coffee and bagels along wit WiFi make the wait a pleasure. More

Great customer service ! I was taken early for an oil service - friendly greetings - prompt service - nice waiting room - Ed Gonzalez was extremely professional and my car was I was taken early for an oil service - friendly greetings - prompt service - nice waiting room - Ed Gonzalez was extremely professional and my car was washed and rides well More

Great Service Great experience at getting annual service and a recall taken care of in a timely and friendly manner. Very pleased. Ed was courteous, knowledgeable Great experience at getting annual service and a recall taken care of in a timely and friendly manner. Very pleased. Ed was courteous, knowledgeable and professional. More

Recall service visit Appointment was kept on time, detailed explanation of what would be provided. Loaner car of similar model was provided, call was received to advise th Appointment was kept on time, detailed explanation of what would be provided. Loaner car of similar model was provided, call was received to advise that vehicle would be kept intil.following day and then returned as promised. More

Very accommodating! I was going out of state for work and needed a loaner car for the week. The service deparatment did an amazing job at accommodating to my schedule! I was going out of state for work and needed a loaner car for the week. The service deparatment did an amazing job at accommodating to my schedule! More

Great service! Ed at the Service Center was excellent. He kept in contact with me all day to let me know what was happening with my vehicle and helped get me a great Ed at the Service Center was excellent. He kept in contact with me all day to let me know what was happening with my vehicle and helped get me a great price. Ed was very professional and courteous. Great experience! More

Poor business practices I purchased a used car from this dealership in July. My actual purchase experience was fine. But getting my registration has been a completely differe I purchased a used car from this dealership in July. My actual purchase experience was fine. But getting my registration has been a completely different story. Apparently in NJ you have no choice but to go through the dealer to get your registration. This dealer doesn’t seem to care if you get it or not. My first temp tag expired and I had to fight to get another one since they didn’t seem to know where my registration was. Another 30 days passed, and guess what? Second temp tag expired and still no registration. It should have been a simple plate transfer. It is nearly impossible to get anyone on the phone, and even then they it seems they just want to get you off the phone without giving any answers. When someone finally looked into this for me, I found out that VW of Union never got the title from Capital One when they bought the car at auction. It took a ridiculous amount of effort to get that much information. Now the person I spoke to previously won’t take my call and I am trying to get to the general manager to get an update. I paid good money for the car and I paid for the registration. I cannot drive my car without risking a ticket. And this dealer can’t be bothered to get my registration, or the title. I have tried to be patient and nice and they give me nothing. Once the papers are signed they do not care about you. If you choose to buy a car here, I would suggest making sure they show you proof they have the title on hand before signing anything. I will add they offered me a loaner car, but only if I let them keep my vehicle until the registration comes in. At this point, I don’t trust them enough to leave my vehicle with them for an indefinite period of time. More

Thanks! Quick and speedy service and the representatives were a pleasure to work with. The complimentary car wash was appreciated as well. Thanks to all invo Quick and speedy service and the representatives were a pleasure to work with. The complimentary car wash was appreciated as well. Thanks to all involved, I'm good for another 10k Miles. More

This dealership has been wonderful, professional, not pushy. Christian, was terrific, professional and helpful and made us feel that we were important. He worked with us as best as he can to make us happy which Christian, was terrific, professional and helpful and made us feel that we were important. He worked with us as best as he can to make us happy which made us purchase a vehicle. More