Volkswagen of Troy

Great Sales Personnel! I had a great experience with James Sirr, who put me into the perfect vehicle and made the process smooth and painless. Thanks for the great service! I had a great experience with James Sirr, who put me into the perfect vehicle and made the process smooth and painless. Thanks for the great service! More

No hassle or pressure After doing much research and reviewing of different makers, i decided on a Mazda CX-3. Checking out the dealers in the region (not many because Mazd After doing much research and reviewing of different makers, i decided on a Mazda CX-3. Checking out the dealers in the region (not many because Mazda has a small dealer network), I stopped here last. From the minute I walked in to delivery, their professionalism was excellent. Derrick was very knowledgeable and patient. I was able to test drive the car on a variety of roads for a good sample of the handling and response. He was able to answer all my questions. He found me the car I was looking for as the particular color and optioned unit was not in stock. Prior to taking delivery, I inspect any vehicle in detail. Noticing a small scratch in the hood I pointed it out and they fixed it and gave me a loaner to drive while the problem was remedied, And I have to add they gave me way more on my trade than KBB had it listed at. Definitely will recommend Derrick and this dealer to my associates. More

Please read: Your life may rely on it. The following review will be posted on both Nissan and VW of Troy. In 2016, I purchased what I thought would be a nice reliable vehicle from a well k The following review will be posted on both Nissan and VW of Troy. In 2016, I purchased what I thought would be a nice reliable vehicle from a well known dealership for my new, long work commute. I was very very wrong and ended up almost dying and putting others in harms way on multiple occasions because of it. Feel free to share this. I purchased from Joe Lacey, a nice chap, clearly a swindler though, a 2011 VW Jetta SE, simple, 70K miles on it, and felt confident. Lots of people had VW's and loved them. A month into my new purchase, which was at the limit of how much I could afford, I started having problems with it stalling while driving, immediately after exiting the freeway, or jolting with the RPM gauge going nuts when at stops. I brought it in to VW. Simple fix and out the door. Guess what? The next time I stalled out on the freeway a month later while going 70 with my brakes not working and me frantically trying to restart the car. This also happened on Woodward as I sailed through a red light, blaring my horn, hazards on, praying. I took it in again. In summation, they kept my car over a month, thought it was fine, handed it back. Winter passed, but in the summer, guess what was back! And now my warranty was done. So after a slightly pigheaded man did a diagnostic and charged me $75 for the same issue, he thought it needed a new computer. Really? Under 90,000 miles? And mind you, it stalled in the driveway on the way out. This started a quest of contacting the Attorney General, BBB, FTC, NHTSA, WXYZ, and more. They "fixed" it again, of course, since the AG is pressuring them. Nope. So I contacted VW North American President and Suburban CEO to try to get some assistance. Both offered me piddly cash credits towards a newer vehicle, and making it seem like they were cutting me a deal or doing me a favor. Guess what? I went to a totally different Nissan dealer and got offered the same offer so clearly, they were only looking to line their pockets on a deal I couldn't even afford. After getting hosed time and time again, I reached out to a different VW dealer, desperate for even a repair as I had years of payments left, couldn't afford a trade in, and couldn't consciously sell it to an unknown purchaser and get that potential blood on my hands. After a few days, they told me they were advised by VW NOT TO HELP ME. Are you kidding me? Another winter passes and now I've started making advanced payments and just accepting the impending issue but after 6 stalls in 2 days on Maple Rd, I reached out to a different Mom and Pop mechanic shop who specializes in foreign cars and in 1 day, just 1 day, they fixed the car, including replacing the same components as VW. So not only was I sold an unsafe car, but had multiple unsafe repairs with clearly shotty parts. I thank God I found this other shop. If this review even prevents 1 person from being made to feel like a crazy, pain in the xxx, inconvenient, unwanted victim of this hellhole, then I know I will have done the right thing. Please, do not buy your vehicle here or have it serviced here. Your life may literally depend on it. # of times I could have died or put my life at risk is not worth anyone else feeling stuck in the same situation. More