Volkswagen of Troy

Great service for a busy day. 2nd time buying a new car, 1st time from here. Wasn't really planning on getting one that day but they got my payment down to what I needed it to be. 2nd time buying a new car, 1st time from here. Wasn't really planning on getting one that day but they got my payment down to what I needed it to be. He wasn't pushy, but helpful. More

Poor Service I showed up on to Suburban Imports of Troy Nissan on a Saturday to test drive a 2014 Jetta and the salesman who helped us, Justin Pantoya, was very ni I showed up on to Suburban Imports of Troy Nissan on a Saturday to test drive a 2014 Jetta and the salesman who helped us, Justin Pantoya, was very nice. Unfortunately that Jetta's check engine light came on so we came back and drove another one which had a sticker price in the window of $11,500 and wasn't listed online yet. This one drove well and we were interested but there were other cars we wanted to go drive that day. We went and drove a few other cars and came back Monday to negotiate price. However, when we got there the price was raised to $12,000 and of course they had no record of it ever being raised. The sales manager was very rude and told us we were thinking of another car. It was not. The other car he was referring to was the one with the check engine light which was listed at $10,500. I had never seen it when it was $11,500 because I was not looking for a vehicle when it was listed at this price. He was VERY rude through the whole negotiation and treated us as if we knew nothing. He even treated us as if our attention and our time did not matter because as he said "let me show you this and then I have another customer." I should have known at that point to get up and leave because obviously my time and money was of ZERO importance to him. He would not negotiate at all or name a price lower then $12,000 insisting that there is no way he would ever sell it below that. So we left. On Thursday we then get a call saying the price dropped to $11,000. We told them we would probably be coming up after work to look at it and then gave them a call a few minutes after we left the house (we live an hour away when there is no traffic) asking them if they could get the spoiler that was popping up on one side fixed. They said they would talk to their manager and see if they can do that. We get a call about 20 minutes later saying it is in the shop for service. We told them we are halfway there so we will be there soon. We get there and the salesperson we were working with, Justin, is with another customer so we decided to wait because he had been working with us since the beginning and was nice. So once he is done he tells us he will be with us in a second and then he tells us to have a seat at another desk while he goes to get the car. After he gets back he tells us that there is a problem. The air compressor for the A/C went and that he had told us it was in the shop. He NEVER told us it was in the shop for anything other then the spoiler getting fixed. So we left. I will not be coming back even if they fix it. I will not be buying anything from any "SUBURBAN COLLECTION" dealership. This customer service was atrocious to say the least. If we had been told no don't come out here it is being serviced because such and such went out I may have considered the purchase still. But to be treated like we stupid in the negotiation for ever thinking the price was different then $12,000, told this is the last thing I will get for you and I have other customers to deal with, and then for the price to drop 3 days later and take an hour and half drive in traffic to get out there and buy it to find out its not even ready for sale yet?! I would highly recommend anyone to avoid this place. More

Eric Malone will put you in the car you want asap! I'd never bought a car before and Eric made the whole process a breeze. I came in knowing what I wanted and he explained all my options. Once we n I'd never bought a car before and Eric made the whole process a breeze. I came in knowing what I wanted and he explained all my options. Once we narrowed it all down he found the car I wanted for me and had it brought to the dealership. How to deal with insurance and maintenance was explained and I was able to provide everything needed. The car was promptly delivered and it turned out to be everything I was looking for. To be honest there was a bit of a wait when processing the final papers, but I wasn't in a rush/just think any reasons for that should be identified and resolved. However the experience was nothing but positive and now I have my wonderful new Jetta. I love my car. More

Great salesman! Always kept in touch and guided me through my lease buy out process. Will definitely come to Mike for my next vehicle purchase and wouldn't hesitate Always kept in touch and guided me through my lease buy out process. Will definitely come to Mike for my next vehicle purchase and wouldn't hesitate to recommend him to friends and family. More

service recommendations Excellent service. Did not wait very long and the rexpairs were done efficiently. I would recommend this service place for all my family and friends. Excellent service. Did not wait very long and the rexpairs were done efficiently. I would recommend this service place for all my family and friends. More

Lori Card-Stroik was awesome! Lori was such a joy to work with! She is very professional yet down to earth. Very helpful and easy to work with! We don't lease cars often so it can Lori was such a joy to work with! She is very professional yet down to earth. Very helpful and easy to work with! We don't lease cars often so it can be a daunting task but with Lori it was a breeze! Thank you Lori and everyone at Suburban Volkswagen of Troy! More

Always professional and always get the job done! Suburban Volkswagen of Troy is a wonderful place to buy and service your car! The service center is comfortable, they get the job done, and they comp Suburban Volkswagen of Troy is a wonderful place to buy and service your car! The service center is comfortable, they get the job done, and they complete the work in a timely manner. More

Ask for James for your next purchase or lease! Our sales person James did a great job for us. My husband and I decided to lease a VW. My last vehicle was a much loved 2000 Jetta. Lots of changes to Our sales person James did a great job for us. My husband and I decided to lease a VW. My last vehicle was a much loved 2000 Jetta. Lots of changes to vehicle models in 16 years! James got us multiple demos to test drive in no time! And he was excellent in describing the various features and options on every car. Well old habits die hard. Decided on another Jetta. Really appreciated James in his efficiency and follow up. Thank You James. More