Volkswagen of Troy

I enjoyed working with Mike. It's the fastest I ever bought a car. His no pressure technique did the trick. I saw the Passat Limited on the floor. He walked over and explaine It's the fastest I ever bought a car. His no pressure technique did the trick. I saw the Passat Limited on the floor. He walked over and explained the car to me. He was very knowledgeable and gave me the feeling that he would do his best for me. I ended up buying the car in less than hour from seeing it. Picked it up that afternoon. Generally I consider myself a hard sell. More

Stay away from this place. Had my car towed to the suburban VW to get fixed, and it came back with a brand new dent in the quarter panel. Then they tried to falsify documents t Had my car towed to the suburban VW to get fixed, and it came back with a brand new dent in the quarter panel. Then they tried to falsify documents to make it seem like the car came in with that damage. Not to mention how unbelievably uncooperative and unprofessional Amir Chaaban and Chris Lange, the service manager and director respectively, have been. On top of that, they tried to charge me $80 to put a new battery in my car even though Vyletel VW said they would do it for free. In total, they tried to charge me $320 for a battery I later picked up, and got installed (for free) at Belle Tire for $185. Highway robbery. Dealing with the service manager, Amir Chaabani, has been like pulling teeth, and. It is painfully obvious in dealing with him that he gives no craps about the customer, or doing the right thing for that matter (i.e., being honest). He lied, and said no one from the dealership signed for the car, when the documentation proved otherwise. The tow truck driver inspected the vehicle before picking it up, and noted no dents. Then the car gets damaged while at suburban VW, and they try to cover it up by falsifying documents and saying the car came in that way. While staff who was with me when I pointed the dent out were trying to be supportive, Amir effectively tells me it's not his problem. Amir lied a second time, saying Suburban VW recorded the car for the entirety of its stay and that the video proved the car was not damaged while in their care. I asked him to share the footage, and he sent it to the wrong email address (even though they have my email address on file, and I repeated it to him over the phone). When I finally get the mp4, it's a 4 minute video of my car in the parking lot, where my care is barely visible no less. There's no footage of any work being done on the car, or the car being washed. There's not even footage of the car at night. Either he lied about having footage of the car for the entirety of its stay, or he knowingly withheld footage of the car being damaged. When I tell him the video he has is useless, and does not prove in any way shape or form the damage did not occur while the care was in their care, he flat out says it's my problem and that he can't help me. So I ask for his supervisor's contact info, and he says I'll get a call from them. 1.5 weeks later, no call. And on top of that, he stops responding to my texts. This man has no business dealing with people, period. Suburban VW needs to recognize and get him trained or make sure no customers ever have to interact with him. I recommend avoiding this place like the plague, because of Amir and Chris Lange and the terrible way they interact with customers and lack of ethics. More

Mike was super helpful, and made a usually tedious process very easy. Great dealership, New manager is very professional and service department always has been terrific especially Dave process very easy. Great dealership, New manager is very professional and service department always has been terrific especially Dave More

They managed to destroy one of my Fuel Injector, all audio to my car, my AC, and my remote start module all in one 2-week long repair process. Ended up costing over 1000 to get everything fixed by actua audio to my car, my AC, and my remote start module all in one 2-week long repair process. Ended up costing over 1000 to get everything fixed by actual professionals. More

Mike Lull did a great job helping me with my 2020 Tiguan purchase. Went the extra mile to show me a model that just arrived With plastic still on knowing I had a difficult time finding what I wanted. Kept purchase. Went the extra mile to show me a model that just arrived With plastic still on knowing I had a difficult time finding what I wanted. Kept in communication with me the whole time .Helped with my GM lease return, made sure plate transfer and finance went smoothly. Most importantly to me took the time to explain all the Tiguan features to my daughter during pickup helping to make her more comfortable in her beautiful new Tiguan. Thanks Suburban VW for a great salesman and overall experience. More

Efficient and friendly service from Mike Lull. Made the process easy and painless. Mike was respectful of my time and got the entire process from test drive to handing me the keys done in just over 48 hour process easy and painless. Mike was respectful of my time and got the entire process from test drive to handing me the keys done in just over 48 hours. Will definitely recommend him to anyone looking for a Volkswagen!! More