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Volkswagen of Troy
Troy, MI
153 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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153 Reviews of Volkswagen of Troy
March 18, 2014
Oleg was very helpful and knowledgeable of the vehicles i had looked at. He always called when he said he would, and was always available when i needed to get in contact. Even after the purchase was final he had looked at. He always called when he said he would, and was always available when i needed to get in contact. Even after the purchase was final he helped me become accustomed to some of the features specific to the car. I would recommend Oleg and this dealer. More
by nicholsj11
Employees Worked With
Oleg Kovtun
January 23, 2014
Darren Nitz displayed exceptional Customer Service. After going through two auto thefts. Mr. Nitz made the transition into my New 2014 VW Jetta easy. He keep in touch with me throughout the entire pr After going through two auto thefts. Mr. Nitz made the transition into my New 2014 VW Jetta easy. He keep in touch with me throughout the entire process (banks, insurance co., etc.). Upon returning my car to Enterprise Rental, Mr. Nitz was there to provide transportation. I highly recommend VW to my friends and family. I'm a new Lifetime Customer. More
by snares
January 21, 2014
This will be my first time giving a 5 star across the board! I usually take surveys with the thought that nothing is perfect. I still feel that way; however I can honestly give a perfect score for this s board! I usually take surveys with the thought that nothing is perfect. I still feel that way; however I can honestly give a perfect score for this survey. Darren is the Internet Sales Consultant; most of our communication was done over e-mail, clear and to the point. He matched the price of another locale dealer, ordered the exact vehicle I wanted, kept me regularly updated on the status of the vehicle and made the pick up as efficient as he could. I literally signed and drove. I blinked and all my items from the other car were in the new one. The whole experience went nice and smooth. More
by Fatou
January 09, 2014
Scott Brown at Suburban Volkswagen of Troy was the perfect fit for my car (leasing) experience. I had set objectives walking into the dealership and Scott was pragmatic and worked with my fiancé and I perfect fit for my car (leasing) experience. I had set objectives walking into the dealership and Scott was pragmatic and worked with my fiancé and I to achieve what we needed. In all aspects of the transaction, our needs were met with positive, professional detail. I highly recommend anyone interested in a VW to visit Scott ... it will be more of a personal discussion than a sales interaction which is exactly what I was looking for. More
by M1mazur
Employees Worked With
Scott Brown, Scott Brown
January 07, 2014
Sales staff/Management are nice, open to helping. Sales staff/Management are nice, open to helping. However, I don't like that I feel that they were very open through the sale process. Sales staff/Management are nice, open to helping. However, I don't like that I feel that they were very open through the sale process. More
by KH0125
Employees Worked With
Other
November 18, 2013
Extremely happy with Rob Risse and Mats hard work to bring to completion of a honorable transaction. Have already recommended to many friends and family. bring to completion of a honorable transaction. Have already recommended to many friends and family. More
by Eric Rogers
Employees Worked With
Rob Risse, Rob Risse
October 30, 2013
Tom was a great salesman and easy to work with. He was very approachable and wasn't over assertive. Tom knew his product and hand answers for all the questions. If he didn't, he was sure to find out. T very approachable and wasn't over assertive. Tom knew his product and hand answers for all the questions. If he didn't, he was sure to find out. The dealership itself was clean and the remainder of the staff were helpful and accessible. The car was delivered same day and going through the financing step was a breeze. Great experience. More
by twodeft
Employees Worked With
Tom Marvaso, Tom Marvaso, John Hackett
September 27, 2013
Lori was a great sales consultant ever since I first talked to her over the phone regarding the car that I was interested in leasing. She made the experience of getting a car from her great and I would talked to her over the phone regarding the car that I was interested in leasing. She made the experience of getting a car from her great and I would definitely recommend her to anyone that is interested in getting a VW. More
by hwa786
Employees Worked With
Lori Card-Stroik
September 23, 2013
Gave Suburban VW a call to say I wasn't going to be coming by. Spoke with Lori Card and she changed my mind by giving me a far better deal than any other local dealer. Great overall experience. coming by. Spoke with Lori Card and she changed my mind by giving me a far better deal than any other local dealer. Great overall experience. More
by mmmach1
Employees Worked With
Lori Card-Stroik
