Volkswagen of Troy

EXCELLENT SERVICE AND AMAZINGLY PROFESSIONAL DEALERSHIP Our son was moving to Michigan to work and live for the next 4 years. We need to purchse a vehicle for his move and found a low milage pre-owned vehi Our son was moving to Michigan to work and live for the next 4 years. We need to purchse a vehicle for his move and found a low milage pre-owned vehicle that was close to our budget. Speaking to Rob Risse over the phone from Canada we found him to be very professional. He took the time to provide all the details we needed to purchase the vehicle. He was extremely helpful and never rushed us or pressured us to complete the sale.We were at the same time dealing with several other dealerships in Michigan looking at similar vehicles. I found the other dealership vey pushy to complete the sale and also less informed about the products they were selling. Rob made the whole buying experience very stress free. We wired the money over and the vehicle was waiting for us when we arrived. The professional service we reiceved from Suburban Nissan of Troy was top class, Rob's was professional, attentive, and response. I would give this dealership 6 star out of 5 and would say if your looking for a new or pre-owned vehicle, Don't waste your time going anywhere else. ! More

Best experience ever!!! When I had about 10 months left on my lease several dealerships started calling me and sending me offers in the mail saying they wanted to buy my car. When I had about 10 months left on my lease several dealerships started calling me and sending me offers in the mail saying they wanted to buy my car. They said they would get me into a new lease on a car of equal value for a lower monthly payment or, at the very least, the same monthly payment I was making now. When I made the trip to meet with them, however, they all told me something quite different. They said the only way they would buy my car was if I agreed to a new lease on a car of lesser value with a higher monthly payment. They basically pulled the whole bait and switch routine with me. They even tried to pressure me into the deal by telling me I was absolutely going to exceed my allotted mileage and be charged an inordinate number of fees when I turned in my lease. Needless to say, I left each dealership very unsatisfied. One of these dealerships even had the audacity to call me back a few months later and make the same kind of promises they did the first time they called. Unfortunately, I gave them the benefit of the doubt and made the trip there again only to hear the same bait and switch routine they pulled on me the first time I was there. Fortunately, all this changed when I got in touch with Karl Trost at Suburban Volkswagen. Rather than make empty promises like the other dealerships’ salespeople, Karl just told me to come in and they would see what they could do about getting me into a new lease that was acceptable to my terms. He didn’t make any guarantees about anything. He said their only goal was for me to leave their dealership being satisfied with my experience, which is exactly what happened. Upon arriving at Suburban Volkswagen I was greeted by another salesperson, Mac Brown. Unlike other salespeople I have encountered he did not rush up to me trying to sell me a car before any of his colleagues. He simply approached me with a pleasant attitude and asked what he could do to assist me. When I told him I was there to see Karl he politely asked me to wait in the lobby while he went to locate Karl. Within seconds Mac returned with Karl. Karl was as equally polite and didn’t pressure me whatsoever. Rather than just try to sell me a car he took the time to listen to what I deemed were acceptable terms and he did everything he could do to accommodate those. In the end what this amounted to was Karl, his Sales Manager, Matt Griffith, and Finance Manager, Darren Nitz, getting me into a upgraded model of the car I wanted (which is an upgrade from my current car) for a monthly payment that was less than what I was currently paying. How they went out of their way to accommodate me and get me exactly what I wanted in such a short period of time was something I have never experienced before. Speaking of which, I can’t forget to mention how amazingly easy and enjoyable it was to work with Karl, Matt and Darren in finalizing and financing my new lease. I’m so used to dealing with Salespeople who are pushy, Sales Managers who try to play hardball and Finance Managers who make you feel foolish for not getting an extended warranty and service package that Karl, Matt and Darren were a welcome change. Overall, I would recommend Suburban Volkswagen to anyone looking to get a great deal on an excellent car while being treated fairly and not feeling pressured. This was my best car purchasing experiencing ever!!! Kudus to Karl, Mac, Matt and Darren at Suburban Volkswagen!!! It was great working with all of you!! More

Review after buying 2011 Eos I got an Eos few weeeks a go, the process was very easy and the staff very friendly. I needed to come back for some situations with the vehicle, and I I got an Eos few weeeks a go, the process was very easy and the staff very friendly. I needed to come back for some situations with the vehicle, and I was surprised as the service of Steve and Amir was even still at the same level... no change when after I signed and received the car; rahter, support and very good follow up until the issue was closed. Thanks, More

service to impress I actually have owned many Fords. But I accepted a new job an hour away and was looking for better gas mileage. I was having a really hard time picki I actually have owned many Fords. But I accepted a new job an hour away and was looking for better gas mileage. I was having a really hard time picking between the Ford CMax and VW Jetta TDI. Fortunately Darrin made it easier. Unlike the other sales consultant I had dealt with at the other dealership, Darrin never pressured me, was very knowledgeable, and caring. I can still call him a year later to ask him a question about my car and he will happily get back to me with an answer. More

Awesome experience Let me begin this review by stating that I am a single woman who came to the Suburban Collection to buy a vehicle from a dealership for the very first Let me begin this review by stating that I am a single woman who came to the Suburban Collection to buy a vehicle from a dealership for the very first time; with that said, I will say that I could not have asked for a better experience. Steve Elich, the gentleman who worked with me, was not only genuinely friendly and honest, but had gone out of his way days prior to my arrival to research and compile possible vehicle options. Never once did I feel pressured, manipulated or like I was being taken "for a ride" (no pun intended) regarding the quality, price and performance of the different vehicles. The same could also be said about the history and mechanical specs of the vehicles; everything was transparent and legit. Steve patiently answered all of my questions and after four long hours of poring over the options (sorry Steve) I went home with a car that I absolutely and completely love (a used 2012 Volkswagen Sportwagen TDI!) I left there feeling totally satisfied with my experience, and incredibly excited with my purchase! Thank you Steve! However it does not end there. Steve was wonderful to work with in the vehicle department, and then the finance department made what I assumed would be the most painful portion of the experience a walk in the park. Che Shaydak was equally as friendly and honest (and funny too:-)) and made the purchasing part a stress free and positive experience, which is typically unheard of. He went over every single detail of my purchase right down to the penny. Not only did I spend less money on the car than anticipated, I got more for my trade in than I had hoped! I was also able to get great warranties on the vehicle, again without going over my budget. Simply awesome. I STRONGLY recommend anyone who wants a great car buying experience to go in and see these guys, men and women alike!! They will go above and beyond for you and enjoy it while they do. Thank you Suburban Collection and Suburban Nissan, you have a customer for life. More

Lori Card deserves a "great" in every category. She is very knowledgeable about the car she was selling me and took a lot of time and effort to locate the specific car that I was looking for. She is very knowledgeable about the car she was selling me and took a lot of time and effort to locate the specific car that I was looking for. More

The sales experience with Lori Card was a very friendly and knowledgeable experience. Lori demonstrated great product knowledge, pricing and feature availability as we negotiated my purchase. A very prof and knowledgeable experience. Lori demonstrated great product knowledge, pricing and feature availability as we negotiated my purchase. A very professional and friendly sales representatative, Lori made the process stress free and did an excellent job of explaining the cars functioning at delivery. She worked well with the credit manager and helped me select the best model within my budget and product requirements. A very professional and pleasant experience. The dealership provided a well prepared car at delivery. All the related staff were knowledgeable and friendly. No problems have developed since taking possession and I really enjoy the new car. All in all, a very satisfactory sales experience More

Joe was very friendly. He was a warm and funny guy. The only thing that we didn't like was how long it took us to purchase the car. We were there almost 5 hours but other than that, it was great. Thank yo only thing that we didn't like was how long it took us to purchase the car. We were there almost 5 hours but other than that, it was great. Thank you Joe Lacey. More

I am a very busy business owner and Lori Card cut through all the time car buying usually takes. She was informative, precise when answering my questions and steered me into the best Volkswagen model for my all the time car buying usually takes. She was informative, precise when answering my questions and steered me into the best Volkswagen model for my needs. She returned my calls as promised and had the suv waiting when I arrived. I was in and out with a vehicle I love to drive. Thanks again Lori. Todd Skog More

I had a satisfactory and speedy response from my sales person, Oleg Zmiyov. The transaction was smooth and most provided most of the information to make a informed decision. person, Oleg Zmiyov. The transaction was smooth and most provided most of the information to make a informed decision. More