Volkswagen of Troy

Stellar Customer Service I had a car emergency on the eve of my move from Troy to Ferndale. My 2008 VW Rabbit sounded like someone had stolen its catalytic converter. So I d I had a car emergency on the eve of my move from Troy to Ferndale. My 2008 VW Rabbit sounded like someone had stolen its catalytic converter. So I dropped my car off after hours at Suburban VW of Troy and hoped for the best. Needless to say the day of my move was stressful, but dealing with Amir at Suburban VW was great. He is the best! His customer service skills are stellar and he knows cars. He even texted me a pic of what was wrong with my exhaust. This was back in October and the repair has held up. I’ve been back once since October for the 90,000 mile service and Amir continues to be the best!! More

Fast and attentive I want to make sure that Amir is acknowledged for his superior customer service. Very attentive and genuine. Thank you. His attention was very appreci I want to make sure that Amir is acknowledged for his superior customer service. Very attentive and genuine. Thank you. His attention was very appreciated. More

Excellent Service and Assistance in Buying a Car Steve Elich at Suburban Imports / Nissan was very helpful in getting me my new used VW EOS convertible. It was just what I was looking for and he mad Steve Elich at Suburban Imports / Nissan was very helpful in getting me my new used VW EOS convertible. It was just what I was looking for and he made it easy! I would highly recommend him and Suburban Imports. More

Excellent Experience I've had my Pasaat for a year now and have taken it in for regular service since the beginning. I couldn't be happier. Amir has been awesome and gone I've had my Pasaat for a year now and have taken it in for regular service since the beginning. I couldn't be happier. Amir has been awesome and gone out of his way to get me the proper service. More

Excellent Service My entire experience was great! Steve Elich was extremely helpful with getting me a good price for my trade, and made the entire process as easy as po My entire experience was great! Steve Elich was extremely helpful with getting me a good price for my trade, and made the entire process as easy as possible. I will absolutely be back. More

Steve Elich - Salesman of the year! We knew what vehicle we wanted and Steve Elich made it happen. Steve was very friendly and extremely attentive to our needs and requests. Steve's "low We knew what vehicle we wanted and Steve Elich made it happen. Steve was very friendly and extremely attentive to our needs and requests. Steve's "low key" approach and positive attitude made the entire process easy and stress free. Keep up the good work Steve, Suburban Nissan of Troy is fortunate to have you representing them. Rock On and Hang Tough, Mike & Tracey Pousak More

Excellent Dealership - Volkswagen Passat 1.8L Wolfburg I got this great deal for my used car at Suburban Troy. I dealt with Steve Elich for the initial part of the process and then with Alfonze Hernandez f I got this great deal for my used car at Suburban Troy. I dealt with Steve Elich for the initial part of the process and then with Alfonze Hernandez for the financial part of the deal. I test drove a used 2014 Volkswagen Passat 1.8L Wolfburg edition and just bought it. They matched the market price and also helped me getting an awesome interest rate through my bank for financing. They explained all details clearly and answered all queries patiently. Also, once the buying process was complete, they ensured the car was cleaned, filled full-tank gas and provided me some key necessary information. It was an easy, seamless transaction and the entire process took about 2 to 3 hours. I strongly recommend anyone to visit Suburban Troy in case you are looking to buy a car. Go Blue!! More

Excellent Dealership We dealt with Steve Elich and Darren Nitz. They are both extremely friendly and knowledgable about the Passat. They made sure we were comfortable and We dealt with Steve Elich and Darren Nitz. They are both extremely friendly and knowledgable about the Passat. They made sure we were comfortable and did everything in their power to make the deal work for us. I would shop there again in a heartbeat. More

service I recently took my VW BEETLE in for service because of an engine warning light. I had called 2 days prior to my appointment, stating my problem and a I recently took my VW BEETLE in for service because of an engine warning light. I had called 2 days prior to my appointment, stating my problem and also saying I would need a ride to work, saying where that would be. As soon as I drove in at 7:15am, the Service Consultant, Amir, Chaaban, said the car could not be seen until 8. I told him I was told to arrive exactly when I did. No problem for me, since I was leaving the car while their driver took me to work. Before I get into that, let me say that this consultant was rude. He began by telling me that he never liked the Beetle! He said he just did not like the look of it. Fine, he is allowed to have an opinion, but to put down a car model from a company that employs him just boggled my mind!! I then quipped that possibly my car was a lemon since it is yellow. He then went into an explanation of what a lemon really is...a problem has to occur 3 times before it gets that designation. I WAS KIDDING!! He truly does not now how to communicate with his customers. But it got worse!! As I was getting my ride to work, he was notifying my driver about another call but when he heard where I was going for my job, he stated - on speaker - that that was just too far. Now I told them where I worked, not to mention that at this time, I was in the car!! So...when the car was ready for pick-up, I was told I had to find my own ride to the dealership, which I did. When he turned over my key, he stated that he was sorry about not being able to get me, but that the DRIVER said it was too far. HE SAID IT WAS TOO FAR!! And to make matters worse, the following day, the same warning light came back on. Admittedly, this is not his fault, but believe me, I will not be returning to the dealership in Troy. In the past, the staff at the Farmington Hills location has treated me with kindness and respect. I chose Troy this past time thinking it would be more convenient for rides to and from work. Oh well...Another note, the car is under warranty, therefore no cost to me. More