Volkswagen of Troy

GREAT experience. GREAT staff. I stopped into Suburban VW on a whim, trying to get rid of my 2013 Ford Focus. Lori greeted me immediately and offered her help. I had my eye on a 2 I stopped into Suburban VW on a whim, trying to get rid of my 2013 Ford Focus. Lori greeted me immediately and offered her help. I had my eye on a 2015 Jetta Sport and she did EVERYTHING in her power to make sure I was able to get me into the car I wanted. She set up a test drive within a few minutes and even washed the car for me! I was pretty much sold on the car before I went in, but it was the service at this dealership that solidified my choice to lease my car through them. Lori (and the sales manager Christina) were able to get me out of my Focus when I had 9 PAYMENTS LEFT. Extraordinary experience and never felt pushed or obligated. They are very professional. MacGregor went through all my finance paperwork with me, and I felt as I though I knew exactly what I was signing. We had a great chat - ask him about Zetterberg and his TDI Toureag! More

Car Maintenance I had to get some work done to my 2004 VW Beetle and the service was super fabulous. I felt like my little beetle got the the best treatment possible. I had to get some work done to my 2004 VW Beetle and the service was super fabulous. I felt like my little beetle got the the best treatment possible. More

Fantastic! I had a great experience at suburban Volkswagen and loved working with Lori Card-Stroik. She was super nice and was great to work with! I had a great experience at suburban Volkswagen and loved working with Lori Card-Stroik. She was super nice and was great to work with! More

Service abouve and beyond Service at this dealership is great! Jeff Kruetzer and Amir are wonderful-friendly, very professional and always go the extra mile to help you out! Service at this dealership is great! Jeff Kruetzer and Amir are wonderful-friendly, very professional and always go the extra mile to help you out! More

Great Customer Service Usually dread to take car for service and dealing with the Service department. The Suburban Volkswagen of Troy Service department and Amir made my la Usually dread to take car for service and dealing with the Service department. The Suburban Volkswagen of Troy Service department and Amir made my last service visit much easier and less stressful. Amir was very helpful and explained what I needed to keep my car on schedule with the maintenance requirements. I am not very knowledgeable about cars but felt comfortable and less stressed with Amir. I will be looking to lease a new car soon and this experience will influence my decision about a Volkswagen. More

This is how car buying is supposed to be! There aren't enough great things I can say about the Suburban Volkswagen of Troy team! I'd been dying to get into a new car for months, and Volkswa There aren't enough great things I can say about the Suburban Volkswagen of Troy team! I'd been dying to get into a new car for months, and Volkswagens were at the top of my wish list.  Once I located an buyer for my old car, I kicked my search for a new one into high gear, and that's when the Suburban VW team, specifically Sales Manager Rick Szepytowski, really stepped up to the plate. Before I walked in door, I was dead set on a specific model. But due to configuration limitations and financial reasons, it wasn't going to work out. I was slightly disheartened, but Rick was unfazed and quickly went to work to find a vehicle with every feature I wanted within my budget. An hour later Rick called to tell me he'd found a vehicle that was spec'd exactly how I'd build it in the Volkswagen online car configurator (down to the interior color and floor mats) at a price that was cheaper than I was hoping for. He even went to the dealership it was located at and personally picked it up for me first thing the next morning. Long story short, I am an extremely satisfied new owner of a manual 2015 Volkswagen Jetta TDI! I also can't thank Scott Brown (Assistant Manager) & MacGregor Brown (Finance Manager) enough for keeping me in the loop every step of the way, getting the financing and paperwork complete and processed in record time, but most importantly gaining my trust which isn't easy to do. I've had the car over a week now, and I still can't help but look back and grin from ear to ear every time I get out and walk away from it.  Thank you Suburban Volkswagen of Troy! More

Outstanding Customer Service Suburban offers the highest level of customer service in the area. They are fast, timely, and the communication is excellent. Amir usually handles m Suburban offers the highest level of customer service in the area. They are fast, timely, and the communication is excellent. Amir usually handles my service appointments, and he goes above and beyond in accommodating the customer. I am so pleased with the service, that I have purchased 2 other Volkswagens from Suburban. The sales staff is excellent, too. More