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Volkswagen of Troy
Troy, MI
153 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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153 Reviews of Volkswagen of Troy
December 28, 2015
Leased my First Car My experience at Suburban VW was great! Everyone was very helpful and encouraging, helping me to make my first lease decision. I'm very happy with my My experience at Suburban VW was great! Everyone was very helpful and encouraging, helping me to make my first lease decision. I'm very happy with my car and the service I received. More
by tiguangirl
Employees Worked With
Mike Lull, John Beauchamp
December 21, 2015
Christmas CC There team was very helpful. Helped me suprize my wife with a new car for Christmas. I would definitely recommend them to my friends and family. There team was very helpful. Helped me suprize my wife with a new car for Christmas. I would definitely recommend them to my friends and family. More
by Ryan V.
Employees Worked With
Scott Brown, James Sirr
December 21, 2015
Brenna Fortune was outstanding - she made me feel confident in choosing a 2016 Passat - She was also very informative about the renovations that had been made to th was outstanding - she made me feel confident in choosing a 2016 Passat - She was also very informative about the renovations that had been made to the 2016 Passat - she made my experience very special because of her knowledge and interest in making sure my choice was perfect for my needs. More
by mary robb
Employees Worked With
Brenna Fortune
November 30, 2015
Black Friday Purchase! Out on Friday to get an idea of what type of vehicle I might like to get when my lease was up in February. Eric listened to my wants, gave good inform Out on Friday to get an idea of what type of vehicle I might like to get when my lease was up in February. Eric listened to my wants, gave good information, and in the end; I leased a 2016 Tiguan! He made the process very easy. He has since called and offered to help in the future if I have any questions or concerns. More
by Tiguan Lady
Employees Worked With
Eric Malone, Eric Malone
November 24, 2015
Worst service ever. This dealership has the worst service I have ever experienced. They act as though they are to important for their customers and always tell you there This dealership has the worst service I have ever experienced. They act as though they are to important for their customers and always tell you there is a whole bunch of things you need to fix/replace at extremely inflated prices. Today i thought I would give them one more try. After getting transferred three times to "service dept" I heard click click... dial tone. so i called them back, maybe it was an honest mistake right? i got transferred again and after sitting on hold for ages I heard the receiver get picked up and then they hung up again. this is the last time I give them any more chances, and I hope somebody else will read this and avoid the frustration I am feeling. More
by wheelie
Employees Worked With
Amir Chaaban
November 16, 2015
Amazing Experience Eric was very informative about all of my new 2016 Tiguan's features, and he helped make the buying process seamless. Would definitely go back and rec Eric was very informative about all of my new 2016 Tiguan's features, and he helped make the buying process seamless. Would definitely go back and recommend to everyone who's looking for a VW! More
by kcb4
Employees Worked With
Eric Malone, Eric Malone
November 03, 2015
Stealership Do not go to this dealer! They covered my brand new car with overspray and then denied it. They gave me my car back covered in water and tried to hide Do not go to this dealer! They covered my brand new car with overspray and then denied it. They gave me my car back covered in water and tried to hide the fact that they got the entire front end covered in overspray! Then for good measure, they scratched the bumper. More
by Ttone74
Employees Worked With
Mike Lull, Amir Chaaban
October 16, 2015
Happy Customer! Brought my mom to Suburban VW to lease her a 2016 Tiguan and we couldn't be happier with the service received from Karl. He was really great, explaini Brought my mom to Suburban VW to lease her a 2016 Tiguan and we couldn't be happier with the service received from Karl. He was really great, explaining every little detail and functionality of the vehicle to us and answering all of my mom's million questions. Karl was very knowledgeable and patient, great representative of the VW brand. Thank you again for making her feel so comfortable with her vehicle! More
by glowcze1
Employees Worked With
Karl Trost
October 08, 2015
Happy Suburban VW Customer The 1st car I purchased from Suburban VW needed collision repair. Unfortunately it was towed to another VW dealership and repairs were made with after The 1st car I purchased from Suburban VW needed collision repair. Unfortunately it was towed to another VW dealership and repairs were made with aftermarket parts although my warranty required new. When these parts failed I went to Suburban. Amir told me repaid were not covered because of aftermarket. He patiently listened to my situation, and worked with AAA and other dealership, and ultimately other dealership paid for all the new parts. We are now on our 3rd Suburban VW and will never have our cars serviced elsewhere. More
by Lovemyvws
Employees Worked With
Amir Chaaban
September 24, 2015
Professional, timely and congenial Had a tire blow out. Brought it in to get it replaced. Amir noted I was due for 20k service and offered to do that too. Everything done in less than 1 Had a tire blow out. Brought it in to get it replaced. Amir noted I was due for 20k service and offered to do that too. Everything done in less than 1 hour. Very pleased... More
by Mmg
Employees Worked With
Amir Chaaban
