Volkswagen of Troy

Great Experience and Highly Recommended Eric Malone and company were great to work with. I came in not expecting to purchase a vehicle(lease), considering it was very late in the business d Eric Malone and company were great to work with. I came in not expecting to purchase a vehicle(lease), considering it was very late in the business day, but Eric was patient in working with me as I weighed my options. He and his manager worked diligently to make sure that he could not only apply expiring Presidents Day specials to my lease, but get me a car deal that would provide the best bang for my buck.On top of this, he had a very friendly and personable demeanor, so I highly recommend working with him. Would also highly recommend this dealership, as everyone I came into contact with was very professional. More

excellent service I have been bringing my Passat to this dealership for servicing for a few years. My wife and I have been continually amazed at the quality of service I have been bringing my Passat to this dealership for servicing for a few years. My wife and I have been continually amazed at the quality of service that we have received. Great communication, timely repairs....and done right the first time. A special thank you goes to Amir Chabaan, who is the reason I keep coming back, and if he was still at this dealership when we were ready to purchase another car, I would definately consider Suburban Volkswagen. More

Quick! Unfortunately I've not been happy with my car but, the service department makes each of my exchanges extremely easy. No hassles, same day fixes; they' Unfortunately I've not been happy with my car but, the service department makes each of my exchanges extremely easy. No hassles, same day fixes; they're quick. More

Pleasant experience on a new lease. Eric M. and others were very helpful in setting up a lease on a Tiguan. Thorough explanation of lease, and of the vehicle features. A pleasant experi Eric M. and others were very helpful in setting up a lease on a Tiguan. Thorough explanation of lease, and of the vehicle features. A pleasant experience. More

Great experience buying used VW Our experience was painless thanks to our great salesman Joe Claiborne and the rest of the staff. We have been very happy so far with our purchase. Our experience was painless thanks to our great salesman Joe Claiborne and the rest of the staff. We have been very happy so far with our purchase. More

Personal, Professional and Knowledgeable After a few less-than-fun experiences in the area, we decided to stop by VW in Troy and met with Eric Malone. Eric was professional, courteous, knowl After a few less-than-fun experiences in the area, we decided to stop by VW in Troy and met with Eric Malone. Eric was professional, courteous, knowledgeable and hospitable. The VW Tiguan was not originally one of our top choices, but after driving and comparing it with other small SUVs in addition to the value (great tech package, mileage, safety, engineering and panoramic sun roof) and great customer service we received, it was an easy decision. Love the free car washes whenever we are in the area and highly recommend asking for Eric. More

The process to lease was very sharp, quick and transparent. Thankss to Eric M. and John B. this experience was very satisfactory. Lease process went very well. The credit review was fast, the paperwork was fast Thankss to Eric M. and John B. this experience was very satisfactory. Lease process went very well. The credit review was fast, the paperwork was fast. These guys have good experience on selling to any customer. More

Stopped in look, left with a sweet VW Jetta GLI By the far the best car buying experience I've ever had. While other dealers go through the motions and try BS sales tactics. Eric Malone, John the ma By the far the best car buying experience I've ever had. While other dealers go through the motions and try BS sales tactics. Eric Malone, John the manager and Tom in Finance get results. I went in to see about leasing a basic Jetta and the next day picked up my Jetta GLI. I love it. I will be back to see these guys next time because they did a great job, and they got me a great car. More

Friendly and helpful Everyone we came in contact with during our time buying a new car was very helpful and friendly. Answered questions with knowledge and honesty. A pos Everyone we came in contact with during our time buying a new car was very helpful and friendly. Answered questions with knowledge and honesty. A positive experience. More

Helpful Customer Service Eric Malone was immediately honest from the start. Eric has professional interpersonal skills and was nice enough to make all necessary accommodations Eric Malone was immediately honest from the start. Eric has professional interpersonal skills and was nice enough to make all necessary accommodations in order to please us. More