Volkswagen of Palatine

Great place took care of all my needs ,explained options Car functions and quickly got me loan even though I was in chapter 7 Car is exactly want I wanted for year Car functions and quickly got me loan even though I was in chapter 7 Car is exactly want I wanted for year More

Great customer service! The people that are working there are very friendly and open to do business. I like their business culture and I could see that employees are very pleased to work there as well. The b are very friendly and open to do business. I like their business culture and I could see that employees are very pleased to work there as well. The best place you can buy your car from. The only thing that is left for me is to take my car to a detailed cleaning that I have been promised when I bought my car and I will post another review to let you know how that go. I am pretty sure that I will give them all 5s again. Thanks. More

My experience at The Autobarn VW was excellent. Martin Youkhanis provided me excellent service from start to finish. He was very helpful, trustworthy, knowledgeable, and patient in his work. He was very w Youkhanis provided me excellent service from start to finish. He was very helpful, trustworthy, knowledgeable, and patient in his work. He was very well informed with the car and he spent a good deal of time with me explaining every detail of the car before I left. From start to finish, our purchase was handled in an efficient and professional manner. Raffi Ohanian walked me through the details of the deal and answered every question I had to make sure I was comfortable with the terms of my deal. Mike Audino was also very quick and professional person. All in all, I'm very happy with my choice, and I would strongly recommend Martin and The Autobarn VW to friends and coworkers. The VWs are great cars. Thank you guys! More

I recently came to The Autobarn VW of Mt. Prospect with my boyfriend because we saw this VW dealership had great reviews online. I received a great deal on the 2012 Jetta because of a special sale going on my boyfriend because we saw this VW dealership had great reviews online. I received a great deal on the 2012 Jetta because of a special sale going on till the end of the month. The only complaint I have is that we had a little trouble initially finding a sales consultant. Other than that, I had a positive experience with each department I worked with! More

Scammer dealership. Vindictive damage to car. Let me start from the top. My engine seized, so I had to buy a car, or I wouldnt be able to get to work. I went to This dealer and they told me that "they c start from the top. My engine seized, so I had to buy a car, or I wouldnt be able to get to work. I went to This dealer and they told me that "they could not sell me the car at the advertised price, they would need to tack on $2950 for the certification (pre-owned 2 year warranty)". I told them that was bait and switch, and they said that I could refuse it, but if it didn't make sense for them (his words), they could reserve the right to not sell me the car. I refused it. I saw a 900 charge MARKED AS A SERVICE FEE (as in, I brought my car into their shop for service), which I disputed with corportate and they told VW I bought a 5 year interior warranty?? I've never heard of that warranty, nor do I know what the xxxx it is. Also the tires were unsafe, and I didn't know til I took it on the highway. Dealer said too bad, tires aren't covered under warranty. I spoke to the sales manager, and he said come back tomorrow, he'd take care of it. then again the next day. and the next day. and the next day. I wasn't going to be xxxxxx around, so I called VW and told them they sold me an unsafe car. Then they said they'd replace the tires. I told VW i didn't want to give them my car, to send the tires to another dealership. They said only that dealer can do it, and I knew what was going to happen next, I just didn't know exactly what it was going to be... I brought the car in, and while it was there, they scratched up my paint (really deep, dirt in em, going to have to repaint) key'd the xxxx out of my headlight, tried to hide damage to the hood with paint (you can see the orange peel and dirt in the touch up paint), took my bumper off and broke clips apparently since it doesn't hang correctly, and most importantly DELETED MY PERFORMANCE TUNE. that tune costs 600 bucks and they sell it there. that's how they planned to get me to pay for the tires: claim I never had a tune (which I know I did), tell me it would cost 600 bucks to get a new one. called the tuner's 800 number and they said they would not disclose to me what the previous owner had on the car, so I knew they knew I would have no proof I had it in the first place. went to another dealer and they gave me my tune back. manager said on the phone "so they transferred the tune warranty to you for free?", which to me is admitting that you were trying to hit me for extra money, since a minute before he denied that I had a tune in the first place. Also, they broke my air vent flap when I came in to talk about tires the first time. they took it from me to 'check it out'.can't believe the air vent flap costs 50 bucks online....I bought that car on the condition that it had that tune on it. and they got rid of it on me. The other dealer guy told me he used to work here. he knew them all by name and knew they deleted it. his exact words "they didn't just lock you out, they deleted it. they wanted to pay for the tires somehow" EXTREMELY CROOKED. do not even look at cars here. I hope this is helpful to those who are looking to spend their hard earned money. More

I came in one Saturday morning looking for a car that I've done some research about and had my mind set on it. Upon arriving to the dealership and being assigned to work with Dariusz, I found out that th I've done some research about and had my mind set on it. Upon arriving to the dealership and being assigned to work with Dariusz, I found out that the car has already been purchased and shipped off to a different location. I must say, I was pretty upset and was about to turn around and leave the dealership. Upon spending a few minutes with Dariusz and exploring other options, I was able to walk out of the dealership with a car that I wouldn't even have though I would drive off with. Dariusz professionalism and great customer courtesy kept me in that office and my willingness to purchase from Autobarn. It was a lenghty process because we explored many options, he was very courteous and cracked some jokes that kept the whole experience entertaining. He offered water, coffee etc while I was waiting. Thanks for the great experience and know you have yourself a long time customer! More

Graciano was very helpful and friendly. He negotiated a good deal for us, and even though we spent many hours in the dealership, he never lost his patience and smile. good deal for us, and even though we spent many hours in the dealership, he never lost his patience and smile. More

Overall i am happy with my purchase. I feel the price was Overall i am happy with my purchase. I feel the price was maybe a little high, but overall i am satisfied. Everyone there was friendly. Overall i am happy with my purchase. I feel the price was maybe a little high, but overall i am satisfied. Everyone there was friendly. More

I bought a new 2013 Passat from the Autobarn a couple of days ago and I was very happy with the deal I got. They appreciated my 12 years of loyalty to the Autobarn, this was my 5th VW from the Autobarn, let days ago and I was very happy with the deal I got. They appreciated my 12 years of loyalty to the Autobarn, this was my 5th VW from the Autobarn, let alone family and friends... But I have to say, my Sales Specialist Graciano went above and beyond to get the deal I asked for and get me out of the door within an hour (that's a first for me). He took his time to explain all features and find the exact car I wanted. I will definitely recommend Graciano to my friends and family (and to whoever reads this review), no doubt. More

It has been over half a year since I bought my vw at the autobarn, and to this day Rafal helps me whenever i stop whether its a concern, a question, or just maintenance check up. He provides help in the lon autobarn, and to this day Rafal helps me whenever i stop whether its a concern, a question, or just maintenance check up. He provides help in the long run unlike other sale employees who just want to sell the car and forget about the customer after. More