Volkswagen of Palatine

I can’t say enough good things about Autobarn VW of Mt Prospect. I traded in my used GTI on a VW R32. They gave me a good price for my trade-in. At first, I was skeptical about the car, but the sale Prospect. I traded in my used GTI on a VW R32. They gave me a good price for my trade-in. At first, I was skeptical about the car, but the sales team really went out of their way to get the price to fit in my budget, and they resolved the issues that I brought up about the car right away, without me having to fight, beg, and plead. I usually feel like I have been taken to the cleaners after I buy a car, but that was NOT at all the case here. The sales team was very straightforward about everything, and Chris Kraus took his time with me and explained everything very clearly. I have had the car into the service department, and they are extremely friendly and professional as well. Ray and Wojciech are awesome, I know I can trust my car with them. More

I fell in love with a 2013 GLI and Chris Krause helped me make a deal that I could afford. For over a week we emailed/called back and forth to try and come up with an affordable deal. Without his help I woul make a deal that I could afford. For over a week we emailed/called back and forth to try and come up with an affordable deal. Without his help I wouldn't have taken the car home. Even after I purchased the car and have returned to the dealership for any reason, Chris always makes a point to come find me in the customer service waiting area to chat and see how I'm liking the car. I would definitely recommend this dealership to friends and family. More

It was a real pleasure working with Martin! Buying a car is always an "interesting" process and Martin was there to take care of my concerns and work hard at meeting my needs. I am a very satisfied custome is always an "interesting" process and Martin was there to take care of my concerns and work hard at meeting my needs. I am a very satisfied customer. I would work with Martin again and for the next person I find looking for a car I will send his way. Thanks Martin - and may fast times at the track be on your side!! More

I manage a 101 year-old small business in Chicago, and I work very hard at my job. I will stand with my customers and work with them for hours until they find exactly what they want (without playing manipu work very hard at my job. I will stand with my customers and work with them for hours until they find exactly what they want (without playing manipulative, high-pressure sales games.) So, when I come across another person committed to the same kind of sales integrity, I need to give them the accolades they deserve: Chris Krause went above and beyond anything I could have expected in a salesman. He was genuine, informative, personable, and patient. He spent a good portion of the day with us talking and driving and negotiating our tight budget. His service, commitment, and attitude are what made our purchasing experience truly satisfying. It was a pleasure working with him. Thanks again Chris! More

Overall great experience with the dealership and, specifically, our salesperson Dariusz P. All the staff are very friendly and knowledgable regarding the cars. Made the car buying process very easy. specifically, our salesperson Dariusz P. All the staff are very friendly and knowledgable regarding the cars. Made the car buying process very easy. This was actually the second vehicle my wife and I have purchased from the dealership and we will definitely go back in the future. More

My first experience buying a car and I have to say I am very happy with the car I got and the price we got it for. I would like to give a special thank you to Martin the salesman who help my husband and I very happy with the car I got and the price we got it for. I would like to give a special thank you to Martin the salesman who help my husband and I find the car we wanted and the price we wanted to spend. He was very friendly nice and out going we felt very comfortable and not pressured at all while purchasing a car. I would definitely recommend him to my friends and family as well as the dealership in general to who ever was interested in buying a car and wanted to feel comfortable and not pressured while doing so then go visit them. Once again a special thank you to Martin who helped make this happen for us!!!!! More

Insisted on adding an $800.00 protection package to the price of a used car I was looking at and wouldn't sell it to me without it! Really bad business practice. Will never buy from this dealership. price of a used car I was looking at and wouldn't sell it to me without it! Really bad business practice. Will never buy from this dealership. More

Joey and Marc were so accommodating, so knowledgeable, and very friendly! Both of them are absolutely assets to your company and made my first car buying experience easy, worry free, and almost enjoyable and very friendly! Both of them are absolutely assets to your company and made my first car buying experience easy, worry free, and almost enjoyable. Joey stays in contact with me making sure I am still happy and because of that I feel like I'm not just another car sold, but an actual valued customer. Great job team Volkswagen, you guys are great! More

Graciano was really helpful and, more importantly, I didn't have that feeling that I will get scammed like with the most car dealers. He found the best solution for what I wanted and what I could afford didn't have that feeling that I will get scammed like with the most car dealers. He found the best solution for what I wanted and what I could afford and I LOVE MY NEW VW! More

I thank you, Allen, for your superior service, for completely changing my mind about car salesmen. Allen, you are AWESOME and I could not be happier with my new Passat. I thank you for all of your h completely changing my mind about car salesmen. Allen, you are AWESOME and I could not be happier with my new Passat. I thank you for all of your help, for the great service and being so nice, so friendly and so sincere. By assisting me in buying my Passat you gave me a feeling of a family member; like my brother who cares and protects me and is always there for me. I think all car salesman could use a lesson or two from you and the Volkswagen team. I want to take this opportunity to thank you, Allen, for the purchase experience with you and your company. I am pleased to note that your professionalism and the quality of Volkswagen dealership, and will NOT hesitate to highly recommend you to my friends. Keep up the good work! YIPPEE! More