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92 Reviews of Volkswagen of Naples - Service Center
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Verified Customer
September 07, 2023
Sebastian always does an excellent job of taking care of my needs. He is very friendly and always walks me through any service choices I may have. my needs. He is very friendly and always walks me through any service choices I may have. More
by Brentsubia
Employees Worked With
Sebastian Mazzotta
September 03, 2023
I had a disappointing service experience. 1. Oil change and tire rotation- I had to return the vehicle to the service department as the change oil light was not updated. 2. I got a nail in 1. Oil change and tire rotation- I had to return the vehicle to the service department as the change oil light was not updated. 2. I got a nail in my tire- it would not hold air, so I called AAA to put on the donut. We could not find the lug nut key in the trunk- called the service department to help locate and check if they may have used my key for the tire rotation (see #1) - service said they never us customer's keys, each technician has a master key. 3. Car was towed to dealership- I received a call the next day from Alyssa- the key was in her drawer - the technician's had used it and returned to her- she was covering a couple of desks that week due to sickness and was not aware that the lug nut key was there. 4. Picked up the car after the new tire was installed and was presented with an invoice- I explained I have tire coverage - Ultimate purchased with the vehicle last year. after a phone call it was sorted out. 5. Got the car home, and realized the next day that the tire was put on "inside out"- the tires are directional tires and there is a red dot signifying inside/outside (as well as words on the tire). Back to the dealership on Friday- called first- waited 1.5 hours - I had an appointment in Naples and I could not wait any longer. Left 6. New appointment on Tuesday- 8:15, tire was corrected - in and out in half hour. 7. The Service Department staff was very nice- Alyssa and Andrew- I don't fault them, I am concerned however about the Service technician staff and their supervision - 5 trips to the dealership is a bit excessive! Ann Daly More
by amdaly5
September 02, 2023
I hate this dealership. Waited 3 hours with an appointment for an o2 sensor replacement and had to argue about my extended warranty every time I come in Waited 3 hours with an appointment for an o2 sensor replacement and had to argue about my extended warranty every time I come in More
by MFOWSKI
Employees Worked With
Other Employees :
Alex Gonzalez, Victor Lopez
September 01, 2023
Very helpful service, there was no confusion during my visit to the dealership and everything was taken care of efficiently and effectively visit to the dealership and everything was taken care of efficiently and effectively More
by EMERSONVU7
September 01, 2023
I went because the ac is malfunctioning. I thought I would be leaving the car. Fortunately, I was out of there by new. Normally, In the dealer near where we used to live, I would have to lea I thought I would be leaving the car. Fortunately, I was out of there by new. Normally, In the dealer near where we used to live, I would have to leave the car and pick it up the next day. More
by fosoriojr
Employees Worked With
Sebastian Mazzotta
April 28, 2023
Never again have my car service here parts missing I don’t even think they changed the oil very unsatisfied don’t even think they changed the oil very unsatisfied More
by naplesbeachgirl99
October 08, 2022
VW of naples is the best. Everyone is so helpful and I know i’m always in the best hands. Nik and Joe Oliver were extremely attentive and helped me get my dream car! Nik and J Everyone is so helpful and I know i’m always in the best hands. Nik and Joe Oliver were extremely attentive and helped me get my dream car! Nik and Joe were very professional and were a joy to work with, I can’t thank them enough. More
by carly birr
