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Volkswagen of Naples - Service Center

Naples, FL

4.5
89 Reviews

89 Reviews of Volkswagen of Naples - Service Center

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September 02, 2023

The personal professionalism of Andrew Nash was highly appreciated. Thank you! skipping 15 word minimum More

by ILOVENAPLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Nash
Sep 05, 2023 -

Volkswagen of Naples responded

Thank you for trusting your vehicle to us for your service needs! Andrew is awesome. He is very knowledgeable and very customer focused.

September 02, 2023

I hate this dealership. Waited 3 hours with an appointment for an o2 sensor replacement and had to argue about my extended warranty every time I come in More

by MFOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Massoll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Moran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Schutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Micky Joy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Skip Roth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Franks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Lowe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Gonzalez, Victor Lopez
September 01, 2023

Very helpful service, there was no confusion during my visit to the dealership and everything was taken care of efficiently and effectively More

by EMERSONVU7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cal Jarbo
September 01, 2023

I went because the ac is malfunctioning. I thought I would be leaving the car. Fortunately, I was out of there by new. Normally, In the dealer near where we used to live, I would have to lea More

by fosoriojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mazzotta
Sep 05, 2023 -

Volkswagen of Naples responded

Thank you for trusting your vehicle to us for your service needs. We try our hardest to get you back on the road as quickly as possible.

September 01, 2023

Professional and service oriented. Easy to schedule service . Thorough analysis of the problems with my car. More

by Pslp1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
Sep 05, 2023 -

Volkswagen of Naples responded

Thank you for trusting your vehicle to us for your service needs. We greatly appreciate your business!

April 28, 2023

Never again have my car service here parts missing I don’t even think they changed the oil very unsatisfied More

by naplesbeachgirl99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Franks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Volkswagen of Naples responded

I am very sorry to read your review and definitely want to look more into what happened. Please email me your name and any information you can on what happened. My email is ryonkers@audinaples.com.

October 08, 2022

VW of naples is the best. Everyone is so helpful and I know i’m always in the best hands. Nik and Joe Oliver were extremely attentive and helped me get my dream car! Nik and J More

by carly birr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Anastassopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Oliver
Oct 08, 2022 -

Volkswagen of Naples responded

Thank you Carly for your review and for purchasing your new vehicle from VW of Naples. Nik and Joe are awesome and we are very fortunate to have both of them on our team. Enjoy your new wheels!

October 08, 2022

Very professional and organized dealership. Personally would like to thank Nick for helping me get behind the wheel of my dream car he made every simple and straight forward More

by Ultimateautoworkss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Anastassopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Volkswagen of Naples responded

Thank you for your review and the 5 stars! Nik is awesome and we are happy that you had the opportunity to work with him. He knows the process and tries to make it as easy as possible for his customers. Enjoy your new car!

September 17, 2022

My car buying experience with Ruben Giamyan at VW of Naples was a pleasure. I buy and trade a lot of sports cars, but haven’t purchased a new car since 2000. Ruben and his extended finance team went out More

by P. Morin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Glamyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2022 -

Volkswagen of Naples responded

Thank you for your review, your purchase and your recommendation! Ruben goes out of his way for his customers and we are happy that you had the opportunity to work with him. Enjoy your new VW!

June 14, 2022

Once again Nick came through. I previously wrote that I had an excellent experience when I purchased a 2022 Jetta for my daughter. She had an unexpected issue with the car. We liv More

by Glebedin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Anastassopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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