Volkswagen of Nanuet | Page 2

This is the worst dealership there is. I went there a month ago, took a test drive, and found a fault with the vehicle's display. The salesman told me my vehicle would be ready on Monday. I went there a month ago, took a test drive, and found a fault with the vehicle's display. The salesman told me my vehicle would be ready on Monday. The supervisor came over and told me that in order to carry out the repairs and insure the car, I had to separate it, that is, start the purchase. So I did. The worst mistake they told me that the car was almost ready, and that if I wanted I could start the purchase process, I accepted, the worst experience of my life began, the seller called me and told me that everything was ready, that the credit was approved and the car would be ready in 2 more days, that I could process the insurance, they sent me the documents I processed the insurance, I called to confirm and received no response, when I insisted on picking up the car they responded that a sensor fault "appeared", I continued receiving more excuses for a month, just how do you read it, a month, in the end they simply told me that the repair was more than I thought and that they couldn't "lose" so much money, and the question is, who will return my time and my money, that's why I repeat DO NOT BUY FROM THEM, it's the worst thing that happened to me in my life More

The staff was friendly, helpful, and knowledgeable. I never felt any pressure during the buying process. The did everything the promised. I never felt any pressure during the buying process. The did everything the promised. More

Horrendous experience, they lemoned my car during a generic service, gave me the run around all morning as I tried to get my car to them, mind you this service was already supposed to have happened two generic service, gave me the run around all morning as I tried to get my car to them, mind you this service was already supposed to have happened two weeks ago but the initial part they ordered for it didn't work in the vehicle nor were they able to tell me that until 3:30 after I had been waiting all morning, which was a huge waste of time. At the moment I'm trying to find a solution with this dealership but they've been quite difficult about it. Would highly recommend avoiding this dealership at all costs. More

Both my salesman and sales manager were great to work with. I got a great deal on a car they had in inventory and they gave me a fair price on my trade in. I also feel like the valued my time. Overall a with. I got a great deal on a car they had in inventory and they gave me a fair price on my trade in. I also feel like the valued my time. Overall a very good car buying experience. More

All I can really say is that: Salesman Jashua Martinez was warm, attentive, patient, caring and understanding. Sales Manager James was straightforward and clear. General Sales Manage Martinez was warm, attentive, patient, caring and understanding. Sales Manager James was straightforward and clear. General Sales Manager Colin Perell was direct and quick to accept my offer. Business Manager Wendy Estrella was quick and efficient. More

All I can really say is that: Salesman Jashua Martinez was warm, attentive, patient caring and understanding. Sales Manager James was straightforward and clear. General Sales Manager Martinez was warm, attentive, patient caring and understanding. Sales Manager James was straightforward and clear. General Sales Manager Colin Perell was direct and quick to accept my offer. More

Changes in del I very of my parts took much longer than should of been. Asked for a call from manager. I want to get my new car from you but not sure based on my service experience should of been. Asked for a call from manager. I want to get my new car from you but not sure based on my service experience More

My Passat needed a recall repair for the airbag. VW of Nanuet was easy to schedule with, replaced the airbag/housing and even washed my vehicle. Process was easy and they are reliable. VW of Nanuet was easy to schedule with, replaced the airbag/housing and even washed my vehicle. Process was easy and they are reliable. More

Tony was a pleasure to work with! Super professional and knowledgeable. I liked that he was really honest. Thanks Tony! Love my new car. Super professional and knowledgeable. I liked that he was really honest. Thanks Tony! Love my new car. More

The guy lies and lies he has no idea was is customer service the worse experience ever dealing with a car dealership service the worse experience ever dealing with a car dealership More