Volkswagen of Nanuet

The guy lies and lies he has no idea was is customer service the worse experience ever dealing with a car dealership service the worse experience ever dealing with a car dealership More

Very well maintained, inviting facility. Extensive inventory. Engaged and engaging staff Low pressure sales pitch, letting the product be the focus Extensive inventory. Engaged and engaging staff Low pressure sales pitch, letting the product be the focus More

Came in for maintenance and a re call notice and elder Molina Garci was great Molina Garci was great More

I recently had the pleasure of leasing a car for my mother-in-law from Volkswagen Nanuet, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From start to finish, th mother-in-law from Volkswagen Nanuet, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From start to finish, the team went above and beyond to ensure I was not only comfortable but also completely satisfied with my decision. First, I want to give a huge thank you to Crystal, my sales consultant. Crystal was simply phenomenal. From the moment I walked in, she greeted me with a warm smile and took the time to understand my needs. She was incredibly patient, answered all my questions thoroughly, and made the entire process seamless. Her professionalism and dedication truly stood out, and I never once felt pressured—only supported. I also want to express my gratitude to the two managers, both named Colin. Their expertise and willingness to work with me to find the perfect lease deal were greatly appreciated. They were honest, transparent, and incredibly accommodating. It’s clear that they genuinely care about their customers and take pride in what they do. Finally, a special thanks to Amir, the finance manager. Amir was efficient and personable, making the paperwork process smooth and stress-free. He took the time to explain everything in detail, ensuring there were no surprises. His knowledge and professionalism rounded out an already exceptional experience. Overall, the team at Volkswagen Nanuet made what can often be a stressful process into an enjoyable and exciting one. I couldn’t be happier with my new car and the incredible service I received. If you’re looking for a dealership that truly values its customers and delivers top-notch service, I highly recommend Volkswagen Nanuet. Thank you, Crystal, Colin, Colin, and Amir—you’ve earned a loyal customer for life! More

I recently had a very disappointing experience at the Volkswagen dealership in Nanuet due to my interaction with the service advisor, Flo. From the beginning, I felt a lack of communication and professio Volkswagen dealership in Nanuet due to my interaction with the service advisor, Flo. From the beginning, I felt a lack of communication and professionalism on her part. She seemed disengaged and, frankly, her attitude was unhelpful, which made the entire process unnecessarily frustrating. I couldn’t shake the feeling that her attitude was less than welcoming, and it felt as though her behavior may have been influenced by some form of bias. Because of the issues I faced, I ended up working directly with the Service Manager, Frank, who graciously stepped in to take over my case. Frank went *above and beyond*, providing the excellent service and clear communication that I expected all along. His professionalism and dedication turned my experience around completely, and I will absolutely return to this dealership for him and him alone. In fact, I even made sure to pick up my car on a day when Flo wasn’t working, as I simply didn’t want to deal with her again. I am grateful for Frank's exceptional service and hope that the dealership takes this feedback into account regarding Flo’s customer interactions. Frank’s handling of the situation showed me what true customer service looks like, and because of him, I will remain a loyal customer to this location. However, my experience with Flo has left much to be desired.. More

Great service quick efficient everything explained. Courteous helpful staff. Service unlike any other dealer I have been to. Courteous helpful staff. Service unlike any other dealer I have been to. More

Everything was perfect from beginning to end. Richard made sure that I received everything that I requested in a new car. I couldn’t ask for more. Richard made sure that I received everything that I requested in a new car. I couldn’t ask for more. More

Great service, fast process for NYS inspection and honored current promotion without issue. Would highly recommend for service. honored current promotion without issue. Would highly recommend for service. More

My first time at this dealership and I had a great experience. Chris was very helpful. experience. Chris was very helpful. More

Overall excellent experience! My service advisor Chris, was so pleasant and accommodating! They certainly understand good customer service! My service advisor Chris, was so pleasant and accommodating! They certainly understand good customer service! More