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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
420 Reviews
Call Service Center (218) 623-6951

420 Reviews of Volkswagen of Duluth - Service Center

Sort by
May 24, 2024

Daniel was very professional and thorough. Everything was explained very well throughout my visit. The only thing I would have appreciated from my service is a car wash or at least cleaning of More

by kester541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're pleased to hear that Daniel provided professional and thorough service and that you felt well-informed throughout your visit. We apologize for not meeting all your expectations regarding the car wash and windshield cleaning. We appreciate this input and will certainly consider how we can incorporate such services in the future to enhance our customer experience. Thank you for choosing us, and we hope to exceed all your expectations on your next visit.

May 23, 2024

Fantastic customer service! I was able to get my Atlas serviced quickly and the staff was very friendly. During my service appointment/inspection they caught some repairs that w More

by aegibson2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Volkswagen of Duluth responded

We're delighted to hear about your excellent experience at Volkswagen of Duluth! It's great to know that your Atlas was serviced promptly and that our friendly staff made a positive impression. Catching those warranty repairs during your appointment and handling them immediately shows our commitment to thorough and efficient service. We appreciate your feedback and are thrilled you're happy with the outcome. Thank you for trusting us with your vehicle!

May 22, 2024

The problem was identified, and the fix was accomplished in a timely manner. Communication was top notch by Dan Huffman. The delivery team driving the repaired vehicle to my door was an unexpected bonus. More

by rancho66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Volkswagen of Duluth responded

At VW of Duluth, we're thrilled to hear about your positive experience! It's great to know that Dan Huffman's communication met your expectations and that the problem with your vehicle was resolved promptly. We're also glad that the delivery of your repaired vehicle directly to your doorstep added a nice touch to our service. Thank you for choosing us!

May 20, 2024

I am always pleased with the service I receive. They are friendly, knowledgeable, and helpful. More

by lisa.joschneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Volkswagen of Duluth responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our team here at VW of Duluth. Our staff strives to provide friendly, knowledgeable, and helpful service, and we're glad we met your expectations. We look forward to serving you again in the future!

May 20, 2024

Great service! Tanner got me in 30 minutes later than what normal schedule hours are. Fast, friendly, professional! More

by ncymykkanen21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Volkswagen of Duluth responded

Thank you for your fantastic review! We're delighted to hear about your positive experience with Tanner and the team. Going above and beyond to accommodate our customers, even outside of normal hours, is a priority for us. We appreciate your recognition of our fast, friendly, and professional service. We look forward to assisting you again at VW of Duluth!

May 13, 2024

Was able to get an oil change immediately upon walking in without an appointment prearranged. More

by mjbonifaci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock
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May 14, 2024 -

Volkswagen of Duluth responded

It's wonderful to hear that we could accommodate your immediate need for an oil change without a prearranged appointment! We're glad to provide convenient and efficient service to ensure your vehicle is well-maintained. Thank you for choosing us, and we look forward to assisting you again in the future.

May 13, 2024

A very smooth and pleasant experience. I was impressed with the level of communication and I loved the under the hood video, showing me what was wrong with my car. Even little extras like More

by bearkkila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Report | Print
May 14, 2024 -

Volkswagen of Duluth responded

We're thrilled to hear that you had a smooth and pleasant experience with us! It's great to know that our communication and the under-the-hood video were helpful in understanding your car's needs. We're glad you appreciated the little extras like resetting the oil change reminder. Thank you for your kind words and for choosing us for your car services. We look forward to seeing you again for any future needs!

May 10, 2024

Dan and the rest of the team at VW of Duluth are wonderful - friendly, helpful, clear and regular communication, and ready to provide service options to best meet your needs. More

by katie.lorraine.bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Volkswagen of Duluth responded

Hello! Thank you so much for your kind words about Dan and our team at VW of Duluth. We're thrilled to hear that you've experienced friendly and helpful service, along with clear and regular communication. It's important to us that we provide service options that truly meet the needs of our customers, and it's great to know that we're achieving that. We appreciate your feedback and are grateful for the opportunity to serve you. We look forward to continuing to provide excellent service in the future! Best regards, The VW of Duluth Team

May 10, 2024

Always pleasant to work with! Very quick with the 20,000 mile maintenance inspection and tire rotation! More

by paulk3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Volkswagen of Duluth responded

Hello! Thank you for sharing your experience with our service team. We're so glad to hear that you found the work on your 20,000-mile maintenance inspection and tire rotation quick and pleasant. Our team strives to provide efficient and friendly service, so it's great to know we're on the right track. We appreciate your trust in us for your vehicle's needs and look forward to continuing to serve you in the future! Best regards, The VW of Duluth Team

May 06, 2024

Always been very pleased with the service! The staff is very accommodating, helpful, and supportive! More

by TOM_JORGENSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Volkswagen of Duluth responded

Hello! Thank you for sharing your positive experience with us! We're thrilled to hear that you've been very pleased with the service and that our staff has been accommodating, helpful, and supportive. It's our goal to ensure every visit is a great one, and feedback like yours is incredibly rewarding. We look forward to continuing to provide you with excellent service in the future! Best regards, The VW of Duluth Team

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