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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
420 Reviews
Call Service Center (218) 623-6951

420 Reviews of Volkswagen of Duluth - Service Center

Sort by
August 15, 2024

Getting an appointment was easy, and they finished my car super fast and offered me a car wash! More

by katie.toumi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Report | Print
Aug 15, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We're thrilled to hear that your appointment was easy to schedule and that our team completed your service quickly. Offering a complimentary car wash is just one of the ways we like to go the extra mile for our customers. We appreciate your business and look forward to serving you again at VW of Duluth!

August 13, 2024

Work completed on timeline given. Staff were professional and friendly. Bathroom was clean. No issues. More

by hawkinst2119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock
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Aug 13, 2024 -

Volkswagen of Duluth responded

Thank you for your feedback! We're glad to hear that your experience at VW of Duluth met your expectations. We strive to complete work within the timeline given, and it's great to know our team was professional and friendly throughout your visit. We're also pleased that our facilities, including the bathroom, were up to standard. If you have any further needs or questions, feel free to reach out. We look forward to serving you again in the future!

August 13, 2024

Service takes forever and all problems are still not resolved. Also, offering a loaner would be great!! More

by nosenlaurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Volkswagen of Duluth responded

Thank you for your feedback. We are truly sorry to hear about the delays and the ongoing issues you’re experiencing. We strive to resolve problems as quickly as possible and we understand how frustrating this must be. To better address your concerns and expedite the resolution, please give our Service Manager a call at 218.297.0149.

August 08, 2024

Friendly, helpful and they keep me updated on the progress of work being done on my car. More

by nikkicarpenter68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words! At VW of Duluth, we strive to provide friendly and helpful service while keeping you informed every step of the way. We're glad to hear that our communication and transparency have made a positive impact on your experience. If you ever need anything else, don't hesitate to reach out. We're here to help!

August 05, 2024

Friendly and helpful in getting me a quick appointment date. Work done on air conditioning was successful. More

by ddr58mn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We're thrilled to hear that our team was able to assist you promptly and that your air conditioning is working perfectly. At VW of Duluth, we're dedicated to providing excellent service and ensuring our customers are taken care of. If you need anything else, please don't hesitate to reach out. Safe travels!

August 05, 2024

Service Department people are great. They make appointments to suit my schedule and the courtesy car driver is super! Work is done as promised. Very helpful. More

by jandcph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Volkswagen of Duluth responded

Thank you so much for your feedback! We're delighted to hear that our Service Department team was able to accommodate your schedule and that you had a positive experience with our courtesy car driver. We strive to meet and exceed expectations, ensuring that all work is completed as promised. If you need anything else, we're here to help!

August 01, 2024

Service was great. I went in for an oil change and they quickly discovered something else was wrong. They called me. Verified the fix was under warranty and took care o More

by kendall.obryan87
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service team. Our goal is always to provide thorough and efficient service, ensuring your vehicle is in top shape. We're glad we could quickly identify the issue and take care of it under warranty. Your satisfaction is our priority, and we appreciate your trust in VW of Duluth. Safe travels, and we look forward to serving you again!

July 30, 2024

VW of Duluth was very prompt and accommodating. We were on a cross country roadtrip and my VW sprung a leak. This dealership fixed my car in a very timely manner and got us back on the road! More

by janessagammill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2024 -

Volkswagen of Duluth responded

Thank you for your kind review! We're glad we could assist you during your cross-country road trip. At VW of Duluth, we understand the importance of getting back on the road quickly and safely. It’s great to hear that our team could fix your car promptly and accommodate your needs. We wish you safe travels and are here for you anytime you need assistance. Enjoy the rest of your journey!

July 30, 2024

Excellent service from VW of Duluth. My issue was resolved and they are top notch service! I will recommend VW of Duluth to my friends if they are in the market for a new car. More

by ann.prestidge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Kukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serina Sprecco, Amber Blaylock, Aviana Skytta
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Aug 02, 2024 -

Volkswagen of Duluth responded

We're sorry to hear about your recent experience at our dealership. We strive to provide excellent customer service, and it's disappointing to learn that we fell short during your visit. We appreciate your feedback and take it seriously as it helps us improve. We'll address this with our team to ensure better service in the future. Please don't hesitate to reach out if there's anything we can do to make it right. Thank you for bringing this to our attention.

July 09, 2024

Dan did a great job. I wish parts would have been in stock. I am also disappointed that a brand new car wouldneed replacements. More

by robert.berg1051
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2024 -

Volkswagen of Duluth responded

Thank you for your feedback. We're glad to hear that Dan provided great service during your visit. We apologize for the inconvenience caused by the parts not being in stock. We understand your disappointment and frustration, especially with a brand new car requiring replacements. Please know that we strive to improve our inventory and ensure such issues are minimized in the future. If there’s anything else we can assist you with or if you have further concerns, please don't hesitate to reach out. Your satisfaction is important to us. Best regards, The VW of Duluth Team

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