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420 Reviews of Volkswagen of Duluth - Service Center
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October 14, 2024
First when we purchased this vehicle our salesman told us it did stuff that it doesn't have. He's no longer there so I am glad they don't tolerate that. I have had this vehicle is there a few times now. Each it did stuff that it doesn't have. He's no longer there so I am glad they don't tolerate that. I have had this vehicle is there a few times now. Each time I have complained about the Apple car play not working properly, and it's not really ever taken care of. My passenger seatbelt has been broken since the day I first drove it. When they were suppose to order nobody contacted me that it was in, I once again called asking what was going on. I came up the 3rd time and it's they ordered the wrong one so it's still not fixed. My Apple car play is also still inoperable. I am currently using blue to play music. Now for most people that live close this is fine, but I live almost 2 hours from the dealership and have spent my days and money coming there and it has yet to be right. I am disappointed in how this has been handled... More
by perfectglass
Verified Customer
October 10, 2024
It's a top-notch dealer. Ranks right up there with the stately white pines that grace the lot. Everyone gave exceptional customer service. I really liked the service video re Ranks right up there with the stately white pines that grace the lot. Everyone gave exceptional customer service. I really liked the service video recap. Thank you Dill for the shuttle in the ID.4 More
by kmroen
October 10, 2024
They were very nice and helpful. They even washed my car for me. I would definitely recommend this dealership to a friend. They even washed my car for me. I would definitely recommend this dealership to a friend. More
by NADADOG2010
Employees Worked With
October 04, 2024
Excellent and honest service. The staff is very polite and helpful. I had a very comfortable experience. The staff is very polite and helpful. I had a very comfortable experience. More
by hifzahayee
Employees Worked With
October 04, 2024
Tanner was very easy to work with and explained everything so it was easy to see what my next service steps should be. everything so it was easy to see what my next service steps should be. More
by kolson2
Employees Worked With
October 02, 2024
Everyone there makes you. feel like family. They are all very welcoming. Love that place!! feel like family. They are all very welcoming. Love that place!! More
by Lantybonn
September 30, 2024
Good working relation for the most part. When I pulled up with the car on the trailer there were 2 sales people outside the front entrance and it seemed like they moved inside quick to not h When I pulled up with the car on the trailer there were 2 sales people outside the front entrance and it seemed like they moved inside quick to not have to engage with me. I went to service dept., which was already closed, however there was a gentleman washing cars. He told me where to park the car for service the next day. The service advisor was great other than a little more communication would have been nice. I was in no hurry for the car which I told him that, however the following week we had to call to find out the status. It turned out that the scope of work it went in for was completed. There was a hose that needed replacing so it got ordered and that’s what the delay was. I was happy they were fixing it and it got covered under warranty of some sort. I just wish that they would have been communicated right away instead of us having to call to find out. More
by jmcgoo
Employees Worked With
September 28, 2024
Great service from Dan and everyone. Communicated great and made the process smooth and easy. Communicated great and made the process smooth and easy. More
by reecejohnson60
Employees Worked With
September 25, 2024
Daniel was very professional and did everything to make my first experience with their service department as best as it could be. my first experience with their service department as best as it could be. More
by Jess A
Employees Worked With
September 17, 2024
Great service and staff. Appreciate being kept informed as the process goes on regarding the status of my vehicle and any problems that are come across. Appreciate being kept informed as the process goes on regarding the status of my vehicle and any problems that are come across. More
by sherwood2619
