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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
362 Reviews

362 Reviews of Volkswagen of Duluth - Service Center

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January 27, 2023

Great service from Whitney and waiting area was well stocked. Thank you so much for the smooth experience. More

by markjludeking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Podgorak
Jan 29, 2023 -

Volkswagen of Duluth responded

Thank you for taking the time to let everyone know that Whitney took great care of you. We appreciate your visit to our service department.

January 27, 2023

Whitney is the best. My service visits are always quick, easy and the customer service couldn't be better! More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Podgorak
Jan 29, 2023 -

Volkswagen of Duluth responded

Kevin, thank you for taking the time to review our service department as well as giving Whitney a shout-out!

January 27, 2023

I've been using them for all services and repairs for several years and find them knowledgeable and thorough. Communication is typically very good to excellent. More

by stevennodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2023 -

Volkswagen of Duluth responded

Thank you for this great review as well as your continued support and trust in our service department.

January 26, 2023

I had an oil change and they ended up doing a few recalls on my vehicle. They did the job fast, which I appreciated. Everyone at the dealership very nice! More

by mjwindhurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2023 -

Volkswagen of Duluth responded

Thank you for placing your trust in our service department for your VW service needs. We appreciate your positive feedback.

January 26, 2023

My only issue is timing. I had a battery light which indicated a possible problem with the alternator. When I called the first appointment was 2 weeks out. When I asked about More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know who I dealt with
Jan 29, 2023 -

Volkswagen of Duluth responded

Jo, thank you for taking the time to provide this feedback and it is certainly frustrating that your vehicle left you stranded. Often times those lights don’t lead to this same scenario and can be difficult to predict. Your concerns will be passed along to our service team as well to ensure the communication improves.

January 26, 2023

They were great to work with. Fast service and very friendly sales team. Would recommend to friends and family More

by csides753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Volkswagen of Duluth responded

Thank you for the recommendation! Your review is greatly appreciated and it’s great to know you enjoyed your experience.

January 25, 2023

ok, the only issue is i could not get back in my car because the seat was all the way up. If it would have been back, they would have got 5 * More

by drouth007
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serina Sprecco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curt Jensen
Jan 29, 2023 -

Volkswagen of Duluth responded

Thank you for the review as well as the feedback concerning your seat.

January 22, 2023

I am a little old lady who was having trouble switching out the license plates on my 2005 VW Jetta. The kind service people at Volkswagen of Duluth removed the corroded screws, put on the new plates, and, More

by kettu2010
Recommend Dealer
Yes
Employees Worked With
Sorry, but I do not know the names of the people who helped me.
Jan 29, 2023 -

Volkswagen of Duluth responded

Thank you for the kind review. It’s always out pleasure to assist where we are able.

January 20, 2023

We appreciate all they did to help me get an Atlas! Love the extra space. More

by dawn.hallsten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serina Sprecco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Volkswagen of Duluth responded

Thank you for the great review and congrats on your new VW Atlas!

January 14, 2023

Pleasant, not pushy,helpful, patient, not rushed, thorough, instructional, realistic, accommodating, honest, to the point. More

by deborahnine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Podgorak
Jan 20, 2023 -

Volkswagen of Duluth responded

Thank you for rating our service department with an excellent review. Your description matches our goal of providing the type of service our customers deserve. Have a great day!

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