Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
360 Reviews
Call Service Center (218) 419-1418

360 Reviews of Volkswagen of Duluth - Service Center

Sort by
June 20, 2024

I've had nothing but positive experiences with sales staff and service. Great customer service! More

by kaabrahamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serina Sprecco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

Volkswagen of Duluth responded

We are delighted to hear that you've consistently had positive experiences with both our sales staff and service team at VW of Duluth! Providing great customer service is our top priority, and it's wonderful to know that we've met your expectations. Your feedback motivates us to continue delivering the best possible service. Thank you for being a valued customer, and we look forward to serving you again in the future! Best regards, The VW of Duluth Team

Helpful
June 17, 2024

Dan was great, but I just get the feeling that I'm being pushed into service that isn't necessary. Going in for an oil change and being told that the vehicle needs thousands of dollars of repairs that I hav More

by jim@moretalentthancents.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

Volkswagen of Duluth responded

Good morning, We apologize if you felt that we were trying to take advantage of you. Our priority is to ensure your vehicle's utmost safety and performance, which is why we conduct a thorough inspection every time your vehicle is serviced. To maintain transparency, we provided a video during your visit, allowing you to see firsthand the basis for our recommendations and to help build trust. We hope to welcome you back in the future.

Helpful
June 17, 2024

I'm always pleased with VW service and this was no exception. Everyone is extremely personable and professional and I feel that my Beetle is in skilled hands whenever I bring it here to get serviced. More

by bearkkila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We're thrilled to hear that you are consistently pleased with our service. It's our top priority to ensure that your Beetle is in skilled hands every time it's brought in for service. We appreciate your trust in us and look forward to seeing you again. Thank you!

Helpful
June 16, 2024

I was pleased that they were able to get my car in as quickly as they did. Service was good and I will return with my car in the future. More

by marianne.g.rice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Volkswagen of Duluth responded

We're delighted to hear that you were satisfied with the prompt service for your car at VW of Duluth. Our team is committed to providing efficient and reliable service to ensure your vehicle is always in top shape. Thank you for choosing us, and we look forward to serving you again in the future. Your continued trust in us is greatly appreciated!

Helpful
June 15, 2024

Timely and convenient. Friendly service and appreciated the reminder of the current service interval. I am concerned over unknown cause of coolant level More

by arm4757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Blaylock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Michelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Kyllonen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daytain Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Oetter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Volkswagen of Duluth responded

Thank you for sharing your feedback on your recent visit to VW of Duluth. We're pleased to hear that you found our service timely and convenient and that our team was friendly and proactive about your service reminders. Regarding your concern about the coolant level, we take such matters seriously and would like to ensure everything is in perfect order with your vehicle. Please feel free to visit us again or contact our service department so we can take a closer look and address any issues to keep your vehicle running smoothly. Your safety and satisfaction are our top priorities!

Helpful
June 14, 2024

nice and clean and they were prompt they explained the issue and I was in and out good and fast. More

by joe.kunshier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Volkswagen of Duluth responded

We're glad to hear that your visit to VW of Duluth met your expectations! Ensuring our service is prompt, clear, and efficient is important to us. Thank you for taking the time to share your experience. We look forward to assisting you again in the future—fast, friendly, and professional service is what we strive to deliver every time. Drive safe!

Helpful
June 14, 2024

Great service. We were very happy with the speed of the whole process. The call updates were great. More

by jay.oja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words and for choosing VW of Duluth! We're delighted to hear that you were pleased with the speed and efficiency of our service process, as well as the regular updates via call. Ensuring a smooth and transparent service experience is a priority for us, and we're glad we could deliver that for you. We look forward to serving you again in the future and continuing to provide excellent service. Thank you again for your feedback!

Helpful
June 13, 2024

I liked my other experiences with the dealership better. This most recent experience was disappointing . Limited answers, poor coverage by my warranty, they didn’t clean my car, and they wanted me to pay 10 More

by herhuskys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Blaylock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Volkswagen of Duluth responded

Thank you for bringing this to our attention, and we sincerely apologize for any miscommunication you experienced during your visit. We understand how frustrating this can be and are committed to making things right. Please reach out to our Service Manager, Rob, at your earliest convenience by calling 218.297.0149, or you can provide your contact information, and we will make sure Rob gets in touch with you directly. At VW of Duluth, we strive to provide the best possible service, and we hope to resolve this matter to your satisfaction promptly. Thank you for your patience and for giving us the opportunity to address your concerns.

Helpful
June 13, 2024

VW did exactly what I asked them to do and always called to let me know the price and asked if it was okay for them to proceed. More

by Lburan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to share your experience at VW of Duluth! We're so glad to hear that you were satisfied with the transparency and communication throughout your service visit. It's important to us that our customers feel informed and in control every step of the way, from price updates to service approvals. Your trust and satisfaction are our top priorities. We look forward to welcoming you back the next time your vehicle needs service. Thank you for choosing VW of Duluth!

Helpful
June 13, 2024

It was an great experience visiting VW services of Duluth plus I got to talk to the sales Manager about the 2024 Atlas R line More

by webaywire1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Volkswagen of Duluth responded

Thank you for sharing your experience at VW of Duluth! We're thrilled to hear that you had a great visit and got the opportunity to discuss the exciting features of the 2024 Atlas R-Line with our Sales Manager. At VW of Duluth, we're committed to providing detailed and helpful information to ensure our customers make informed decisions. We look forward to assisting you further, whether you decide to go for the new Atlas or need any more information. Thank you for choosing VW of Duluth!

Helpful
1
2
...
36