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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
420 Reviews
Call Service Center (218) 623-6951

420 Reviews of Volkswagen of Duluth - Service Center

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January 14, 2025

Great staff - work was completed on time - very friendly and professional. They provided a driver to take us to and from the mall while they worked on our car. More

by dksipprell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Volkswagen of Duluth responded

Thank you for the kind words! We’re so glad to hear you had a positive experience with our friendly and professional team. It’s great to know the work was completed on time and that our shuttle service to the mall made things convenient for you. We appreciate your business and look forward to helping you again in the future!

January 10, 2025

I appreciate the efficient and reliable work they provide in the service department. They are good with their communication as well. More

by hannibeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2025 -

Volkswagen of Duluth responded

Thank you for your thoughtful review! We’re so glad to hear that you value the efficiency and reliability of our service department, as well as our communication. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to assisting you again in the future!

January 05, 2025

Service was great. Finished near expected time and was able use their EV loaner. Thanks More

by kester541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Volkswagen of Duluth responded

Thank you for your review! We’re glad to hear you had a great service experience and that everything was completed on time. It’s awesome that you got to use our EV loaner as well. We appreciate your business and look forward to assisting you again in the future!

December 25, 2024

Tanner kept me informed to what was going on with my vehicle. The whole dealership is wonderful and very attentive. They go above and beyond every time they deal with me. I recommend them to everyone More

by Dmjjbb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Volkswagen of Duluth responded

Thank you so much for your glowing review! We’re thrilled to hear that Tanner kept you well-informed and that our entire team exceeded your expectations. Going above and beyond for our customers is what we strive for, and we truly appreciate your recommendation. We can’t wait to assist you again when you’re ready for your next vehicle. Thanks for being such a valued customer!

December 24, 2024

Volkswagen of Duluth always provides exceptional service with knowledgeable staff prompt assistance, and a seamless customer experience! More

by jstuttgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Oetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Volkswagen of Duluth responded

Thank you for your fantastic review! We’re so glad to hear that you consistently experience exceptional service with our knowledgeable staff and prompt assistance. Providing a seamless customer experience is always our goal, and we truly appreciate your support. We look forward to serving you again soon!

December 21, 2024

Did a thorough job of diagnosing the issue with my vehicle and providing necessary information needed to complete repairs. More

by mattytheole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Volkswagen of Duluth responded

Thank you for sharing your experience! We’re glad to hear our team was thorough in diagnosing your vehicle’s issue and providing you with all the information needed for repairs. Your trust means a lot to us, and we’re always here to help keep your vehicle running smoothly. Let us know if you need anything else!

December 10, 2024

I was pleased with my experience with Daniel and Aaron. Marcus at the front desk was very nice and helpful. More

by eric.storlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We’re so glad to hear that Daniel, Aaron, and Marcus made your experience a positive one. If there’s anything we can do to make your next visit a 5-star experience, please don’t hesitate to let us know. We appreciate your feedback and look forward to assisting you again!

December 07, 2024

Service was easy to schedule, prompt and efficiently handled. Dan kept me informed of techs findings. More

by gerkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Michelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service department. We always strive to make scheduling as easy as possible and ensure our advisors keep you informed every step of the way. We'll be sure to pass your compliments along to Dan and the team! We look forward to serving you again in the future.

December 03, 2024

Volkswagen of Duluth is worth the 200 miles I drive to do business with. No pressure sales , great service and parts. More

by dcladas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Kukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Volkswagen of Duluth responded

Wow, thank you for going the extra mile—literally! We’re honored that you drive 200 miles to work with us, and it’s fantastic to hear you enjoy our no-pressure sales, great service, and parts department. Your loyalty means so much to us, and we’ll always strive to make the trip worth it. Safe travels, and we look forward to seeing you again!

November 26, 2024

I have been generally very pleased. I had 1 bad experience. When they rotated the tires they didn't check the tire pressure so they were all off. Front tires had rear pressure while the More

by susanginsburg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Volkswagen of Duluth responded

Thank you for sharing your feedback, and we’re glad to hear that, overall, you’ve been pleased with your experience at Volkswagen of Duluth. We sincerely apologize for the tire pressure issue you encountered during your service visit. That certainly doesn’t meet our standards, and we understand your frustration. We’ll be addressing this with our team to ensure it doesn’t happen again. Your satisfaction is very important to us, and we appreciate you bringing this to our attention. We’re grateful for your continued business and look forward to providing you with excellent service in the future!

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