Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you for sharing your exceptional experience with Daniel at Volkswagen of Duluth! We are incredibly proud to have him on our team and are thrilled to hear about the positive impact he made on your visit. Daniel's dedication to providing timely, friendly, and accurate communication reflects our overall commitment to service excellence and customer satisfaction. We'll be sure to pass along your kind words to Daniel and the rest of our team. It's feedback like yours that inspires us all to continue delivering the high standard of service our customers deserve. Thank you for choosing us, and we look forward to welcoming you back in the future. Warm regards, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you for taking the time to leave us such a wonderful review! We're delighted to know that you found our team friendly and informative. It's important to us that our explanations are clear and understandable, ensuring that you feel comfortable with the service process. We're also pleased to hear that you experienced quick service, as we strive to be efficient without compromising on quality. Your feedback is greatly appreciated and we look forward to serving you again soon!

Volkswagen of Duluth responded

Thank you very much for taking the time to share your experience at Volkswagen of Duluth! We're delighted to hear that you found our staff friendly and our service both quick and thorough. Our team aims to create a comfortable environment where you feel informed and supported, without the pressure to opt for additional services unless they're truly needed. Your feedback is incredibly valuable to us, as it reaffirms our commitment to exceptional customer care and service integrity. We look forward to serving you again and continuing to meet your expectations. Best regards, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you so much for taking the time to share your wonderful experience with Volkswagen of Duluth! We are thrilled to hear that you found our staff friendly and professional and that our service department exceeded your expectations. We take great pride in going above and beyond for our customers, including those extra touches like washing your car after servicing. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. We look forward to welcoming you back in the future! Warm regards, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you so much for taking the time to leave us this fantastic review! We're delighted to hear that you found the transaction quick and easy, and our salespeople personable. It's our priority to ensure a smooth and pleasant experience for every customer, and your feedback is a wonderful affirmation of our team's efforts. Hearing that you're very happy with your purchase and willing to recommend our dealership means the world to us. We're grateful for your support and trust. Please know that we're here for you for any future needs or questions you might have. Thank you once again for choosing us and for your willingness to recommend our dealership. We look forward to the opportunity to serve you and anyone you refer to us in the future. Best wishes,

Volkswagen of Duluth responded

Thank you so much for your kind words and for choosing us for such a significant occasion—your daughter's first new car purchase. We're thrilled to hear that you found our salesman to be friendly and helpful during this process. Our team strives to provide a comfortable and supportive environment for every customer, and it's heartening to know we were able to contribute positively to your experience. We are equally committed to ensuring that your encounters with our service department will be just as satisfying. Our service team is dedicated to upholding the same standards of friendliness and helpfulness that you experienced during the sale. We look forward to supporting you and your daughter in every way possible, ensuring that her new car continues to bring joy and reliable service for years to come. Should you or your daughter have any questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure that every aspect of your experience with us is as pleasant and hassle-free as possible. Congratulations to your daughter on her new car, and thank you again for your trust in us. We look forward to welcoming you back in the future. Warm regards,

Volkswagen of Duluth responded

Thank you for taking the time to provide your feedback on your experience with Anjay. We sincerely apologize if the sales process felt rushed or if you felt any undue pressure during your visit. It is never our intention to make our customers feel uncomfortable or pushed towards a decision. We appreciate your honesty and will address this directly with Anjay and our team to ensure our sales approach aligns more closely with our values of respect, transparency, and customer satisfaction. We're also sorry to hear there was confusion regarding the features of your new car. We strive to provide accurate and comprehensive information to our customers, and it seems we fell short in this instance. We will take this as an opportunity to enhance our training, ensuring our staff is fully versed in the features and functionalities of our vehicles, to provide correct and helpful guidance in the future. Your satisfaction is very important to us, and we're grateful for the opportunity to improve. If there's anything more we can do to assist or if you have further questions about your vehicle's features, please don't hesitate to reach out. We hope to have the chance to serve you better in the future. Thank you again for your feedback and for bringing this to our attention. Best regards,

Volkswagen of Duluth responded

Thank you so much for your kind words and for choosing Volkswagen of Duluth for your vehicle needs. It's heartwarming to hear that our team's professionalism, friendliness, and helpfulness made a significant impact on your experience with us. We're especially glad that the video overview of your vehicle's check added to your comfort and confidence in our services. Providing transparency and ensuring our customers feel fully informed and satisfied is a priority for us. Your appreciation means the world to our team, and we're here to assist with any future questions or needs you may have. We look forward to serving you again! Best wishes, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with our VW team. We're delighted to hear that you've consistently found our service prompt, professional, helpful, and communicative. Knowing that you've always had a great experience with us is incredibly rewarding and motivates us to continue delivering the high standard of service our customers deserve. Your satisfaction is our top priority, and we're grateful for your continued trust in us. Thank you for choosing us and for your acknowledgment. We look forward to serving you again in the future and hope to always exceed your expectations. If there's anything more we can do for you, please don't hesitate to reach out. Thanks again for your support! Warm regards,

Volkswagen of Duluth responded

Thank you very much for your wonderful review! We're thrilled to hear that you found our team friendly, knowledgeable, and courteous. Our goal is to create a welcoming and comfortable environment for all our customers, so we're delighted that you appreciated the cleanliness of our bathrooms and waiting area, as well as our coffee. Keeping our customers informed about their car repairs is something we prioritize, and we're glad to know you were satisfied with the updates regarding your vehicle. Your satisfaction is very important to us, and feedback like yours helps us ensure we're meeting our commitment to providing the best possible service. We're grateful for your support and look forward to your next visit. If there's anything more we can do for you, please don't hesitate to reach out. Enjoy your coffee and safe driving! Warm regards,