Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with us. At Volkswagen of Duluth, we're committed to providing a clean, welcoming environment and to offering the highest level of service to all our customers. We're delighted to hear that you found our staff knowledgeable and friendly, and that we were able to meet your expectations regarding your trade-in. Your satisfaction is our top priority, and we're thrilled we could make your car buying experience a positive one. We appreciate your recommendation and look forward to serving you and any friends or family you refer to us in the future. Thank you for choosing Volkswagen of Duluth!

Volkswagen of Duluth responded

I'm glad to hear about your positive experience at Volkswagen of Duluth! It sounds like their dealership made a great impression on you with its cleanliness and welcoming atmosphere. It's also wonderful to know that the staff there were not only knowledgeable but also very friendly, which can make all the difference when you're looking for a new car. Your recommendation is valuable for others considering their options for a car dealership. Thank you for sharing your thoughts!

Volkswagen of Duluth responded

We're incredibly grateful for your kind words and continued loyalty to VW of Duluth. It means the world to us to hear that you've always been 100% satisfied with our dealership. Our team works hard to ensure every visit is a positive one, and feedback like yours reaffirms the commitment we have to our customers. Thank you for choosing us and for taking the time to share your experience. We look forward to continuing to serve you with the same level of excellence you've come to expect. If there's anything specific you need or any way we can make your future experiences even better, please let us know. Here's to many more miles of happiness with your vehicle!

Volkswagen of Duluth responded

Thank you so much for sharing your positive experience at VW of Duluth! We're thrilled to hear that you found our process fast, easy, and patient, and that our wide selection of used vehicles helped you find the perfect match for your needs. Our team strives to provide a diverse range of options and a hassle-free experience for every customer, and it's wonderful to know we've succeeded with you. If there's anything more we can do to assist you or enhance your experience, please don't hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again in the future!

Volkswagen of Duluth responded

Thank you so much for taking the time to share your experience with our service department at Volkswagen of Duluth. We are thrilled to hear that you found our team, especially Daniel, to be helpful and honest throughout the process. Our goal is always to provide clear, communicative, and professional service to all our customers, and it's rewarding to know we've achieved this with you. Understanding the importance of transparency, especially regarding timeframes for parts and service, is a key aspect of our commitment to customer satisfaction. We're glad Daniel was able to keep you well-informed and set realistic expectations. Should you need any more assistance or have any more questions, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards,

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with us. We're overjoyed to hear that Serina and Keagan provided you with friendly, helpful, and straightforward service. Our team prides itself on being accommodating and knowledgeable, and it's wonderful to know that we were able to make your buying experience a good one. We always strive to ensure our customers feel supported and informed throughout their journey with us, and it's heartening to receive such positive feedback. Serina, Keagan, and the rest of our team are here for you, should you need any further assistance or have any questions in the future. Thank you for choosing us, and we look forward to the opportunity to serve you again. Warmest regards,

Volkswagen of Duluth responded

Thank you very much for taking the time to leave us this wonderful review! We're thrilled to hear about your positive buying experience with us, and that Serina and Keagan stood out for their accommodating, knowledgeable, and straightforward service. It's fantastic to know that our team's efforts made your purchase process enjoyable. We strive to provide friendly and helpful service to every customer, and it's rewarding to see this reflected in your experience. We hope you enjoy your purchase, and please don't hesitate to reach out for any further needs or questions. Looking forward to welcoming you back in the future! Best wishes,

Volkswagen of Duluth responded

Thank you so much for sharing your feedback with us! We are delighted to hear that you found our communication superb and that we were able to exceed your expectations by completing your car service ahead of the estimated time. Our team works hard to ensure clear and prompt communication with our customers, as well as striving to deliver efficient and high-quality service. Your satisfaction is our top priority, and it's rewarding to know we've made a positive impact on your experience. We look forward to continuing to serve you with the same level of excellence in the future. Thank you for choosing us, and please don't hesitate to reach out for any further assistance or questions you might have. Warmest regards,

Volkswagen of Duluth responded

Wow, thank you for such an awesome review! We're thrilled to hear that you're very happy with the service you received. Our team aims to provide efficient, professional, and helpful service to all our customers, and it's wonderful to know we've succeeded with your experience. We're glad you found the video of the service informative – we believe in transparency and keeping our customers well-informed every step of the way. Your satisfaction is our top priority, and feedback like yours makes all our efforts worthwhile. Thank you for taking the time to share your positive experience. Should you need any more assistance or have any questions, we're always here to help. Looking forward to serving you again! Best regards,

Volkswagen of Duluth responded

I am truly sorry for the confusion and disappointment you experienced with the service billing. It was never our intention to charge for a service you did not request, nor to surprise you with a higher bill than expected. This situation is not reflective of the standards we aim to uphold, and for that, I offer my deepest apologies. I understand how such experiences can impact your trust in us, and I am committed to making this right. Please allow us the opportunity to correct this error. I would be grateful if you could contact me at (218) 297-0149 at your earliest convenience. We are prepared to adjust the billing to what was initially quoted for the requested service and discuss any further steps we can take to ensure your satisfaction. Your trust is invaluable to us, and I hope to personally oversee a resolution that restores your confidence in our dealership.