Volkswagen of Duluth

Volkswagen of Duluth responded

We're truly grateful for your positive feedback! It's wonderful to know that our efforts to ensure clear communication and comprehensive service have resonated with you. At VW of Duluth, we aim to provide an experience that not only meets but exceeds your expectations. Your satisfaction is our greatest reward, and hearing that you think highly of our service motivates us even more. We understand the importance of clarity and thoroughness in our interactions, and we're delighted you've appreciated this aspect of our service. If there's anything more we can do for you or any further information you need, please don't hesitate to reach out. We're here for you and looking forward to your next visit. Thank you for choosing VW of Duluth!

Volkswagen of Duluth responded

We're thrilled to hear such glowing feedback! At VW of Duluth, our team is dedicated to ensuring you find exactly what you're looking for, with no compromise on satisfaction. It's fantastic to know that you felt our commitment to helping you get precisely what you wanted. Thank you for acknowledging our efforts to be both amazing and awesome. Your happiness and confidence in your purchase are what drive us every day. We look forward to continuing to serve you with the same level of dedication and excellence. Your trust in us is greatly appreciated!

Volkswagen of Duluth responded

Hearing about your positive experience brings us immense joy! At VW of Duluth, we strive to create a comfortable atmosphere for all our customers, ensuring that every transaction is as smooth as possible. It's wonderful to know that the bonus setup and walkthrough of all the features of your new Taos added value to your experience. We believe it's important that you feel confident and excited about every aspect of your new vehicle. Thank you for choosing us and for sharing your satisfaction. We're here for any further assistance you might need and look forward to serving you again in the future. Enjoy every journey in your Taos!

Volkswagen of Duluth responded

It's wonderful to hear that you received such attentive and innovative service from our team! The use of helpful videos and the convenience of having your car delivered to you upon completion are part of our commitment to providing exceptional customer care. We're delighted that our efforts to keep you informed and accommodate your needs made a positive difference. Thank you for taking the time to share your experience, and please know we're here to assist with any future automotive needs you may have. Your feedback is greatly appreciated!

Volkswagen of Duluth responded

We're delighted to hear about your positive experience with Daniel! It's our priority to provide timely, communicative, and thorough service, and we're glad Daniel exemplified these qualities during your visit. Thank you for choosing us and taking the time to share your feedback. We'll make sure Daniel knows how much his efforts are appreciated and look forward to assisting you again in the future!

Volkswagen of Duluth responded

Thank you so much for your positive review! We're thrilled to hear that our team did a great job taking care of you. It's our top priority to ensure that every customer feels fully supported and satisfied with their experience. Knowing that you would buy from us again is the highest compliment we could receive. We look forward to the opportunity to serve you in the future and continue to meet your expectations. Thank you for choosing us, and don't hesitate to reach out when you're ready for your next purchase!

Volkswagen of Duluth responded

It's fantastic to hear you had a positive experience with our team! Kindness, professionalism, and efficiency are core values we strive to uphold, so knowing you noticed these qualities means a lot to us. Thank you for sharing your feedback, and we're here to assist with any future needs you might have. Your satisfaction is our top priority!

Volkswagen of Duluth responded

I'm really sorry to hear about your less-than-desirable experience with our service department. It’s disappointing to learn that we didn’t meet your expectations, especially when it comes to attention to detail, which is crucial in ensuring the best possible service. We take feedback like yours seriously as it helps us identify areas for improvement. Would you be willing to provide more specific details about your experience? This information would be invaluable in helping us address these issues directly and ensure they are corrected moving forward. Our goal is always to provide top-notch service, and it seems we fell short this time. Please know we're committed to making things right and improving your experience with us.

Volkswagen of Duluth responded

Thank you so much for taking the time to share your positive experience at VW of Duluth! We're thrilled to hear that our team's kindness and professionalism continue to meet your expectations, and that we've been able to complete your service needs in good time. Your satisfaction is our top priority, and we're glad to have been able to demonstrate this through our service. It's customers like you that make our job truly enjoyable. We look forward to serving you again and maintaining your Volkswagen in top condition. If there's anything more we can do for you or any feedback you'd like to share to help us improve further, please don't hesitate to reach out. Thank you again for choosing VW of Duluth, and we wish you many happy and safe miles ahead in your Volkswagen! Warmest regards, The Team at VW of Duluth

Volkswagen of Duluth responded

Thank you for your exceptional review! We're thrilled to hear that your experience at our dealership was excellent and that you were totally pleased with the service. It's great to know that Dan, your service contact, made a significant positive impact with his timely updates and thoughtful recommendations. We strive to ensure that our team members are not only skilled but also dedicated to providing personalized and transparent service to each of our customers. Your feedback is incredibly valuable to us, as it helps us maintain our high standards and improve where necessary. We will be sure to pass on your kind words to Dan and the rest of the team. Thank you for choosing us, and we look forward to serving you again!