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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.4
1,351 Reviews
Call Service Center (312) 614-0196

1,351 Reviews of Volkswagen of Downtown Chicago - Service Center

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April 03, 2024

Very smooth service experience from scheduling to shaking their hand and driving home! Thank you More

by davidereilly
Recommend Dealer
Yes
Employees Worked With
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Borek
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Apr 03, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for stopping by David! It was great working with you to keep the Arteon running well. Keep an eye out for those potholes! I hope you get many more miles out of the car and anything you need, let me know! -Fred Borek VW Service

Helpful 2
April 02, 2024

Solid service and delivery of what I needed. Mike knows what he is doing; one of the best in the industry! More

by mvbodman
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Apr 02, 2024 -

mvbodman responded

Verified

Apr 03, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with Mike and our team. We're glad to hear we delivered such a great experience!

Helpful
April 02, 2024

The customer service department is always professional, efficient and friendly. The parts department is also excellent. More

by REVMICHEALASMITH
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Apr 03, 2024 -

Volkswagen of Downtown Chicago responded

Rev, Smith, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
April 02, 2024

Excellent customer service. The dealership provides excellent customer service with a clean customer waiting area. More

by REVMICHEALASMITH
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Apr 03, 2024 -

Volkswagen of Downtown Chicago responded

Rev. Smith, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again.

Helpful
March 30, 2024

Clean facilities ,pleasant and accommodating staff Knowledgeable employees and very courteous Great Communication and updating methods with customers while waiting for service at dealer waiting area o More

by Padams76
Recommend Dealer
Yes
Employees Worked With
Kosta
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Mar 31, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. Kostas and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

Helpful
March 28, 2024

I needed a new tire and since it was close to my regularly scheduled maintenance my yearly maintenance was also done. I was informed at every step and given a ride. More

by jfrey526
Recommend Dealer
Yes
Employees Worked With
KOSTA
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Mar 28, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
March 24, 2024

Overcharged for service under warranty. Promised a refund. Been fighting weeks to get the promised refund. Dozens of calls to VW of Downtown Chicago. Still waiting. You waste my time and ar More

by NAN62
Recommend Dealer
No
Employees Worked With
Michael S, Brian, Luis, and others
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Mar 28, 2024 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please reach out to Vale Barrera 312-628-4848 at your convenience or let us know the best way to reach you.

Helpful
March 21, 2024

Mike, as a customer service, was ok He has a great attitude and was really nice More

by No-Reply-3tvezr4edcjx
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Mar 21, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Mike here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

Helpful
March 21, 2024

Mike is great! quick & efficient service. Quick & efficient service. Mike explained everything very well. More

by mshaikh3
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
Report | Print
Mar 21, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

Helpful
March 20, 2024

He did not contact me until 3 hours about the service was not completed and my car wouldn't be ready until tomorrow and he did it text instead of calling me I had just spoken with him around 3:00 pm and text More

by MARIONDIXSON
Recommend Dealer
No
Employees Worked With
Brian Collins was the service rep
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Mar 24, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for providing this feedback, Marion, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Vale Barrera at 312-628-4848 so that we can speak directly, we'd love to address your concerns in detail.

Helpful
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