Volkswagen of Downtown Chicago - Service Center

The service department is fine. ..it's the sales staff that could really use some help. ..it's the sales staff that could really use some help. More

It was great experience. Thanks for everything. It won t be last time. I will see you guys next time. Thanks for everything. It won t be last time. I will see you guys next time. More

My experience was seamless. Avery Gathercole was the sales associate who greeted my wife and I as we entered then studio. From that point on she made sure I was taken care of an Avery Gathercole was the sales associate who greeted my wife and I as we entered then studio. From that point on she made sure I was taken care of and felt comfortable every step of the way. I was waiting for a transaction to go through with my other car before executing the purchase of the new car at Volkswagen. While my situation was unique and I had plan that i was determined to stick to, Avery offered many solutions to my concerns without making me feel pressure to make a decision on the spot. She was very patient with me as it took 2/3 more weeks for me to come back fully prepared to make the purchase. During those 2/3 weeks, Avery regularly followed up with me and again, was still very patient. I will be working with her again for our families automobile needs and will recommend her to others. More

Service center damaged my car. I called and let them know. They said the manager would call back but never did. The right side of my car is scraped. I called and let them know. They said the manager would call back but never did. The right side of my car is scraped. More

Alonso is always amazing when I come in to get my vehicle serviced. He is helpful and knowledgeable. Thanks again! serviced. He is helpful and knowledgeable. Thanks again! More

They provide excellent service-The service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service More

Excellent service with personal touch. My car was cleaned and detailed on pick up. Great job.. My car was cleaned and detailed on pick up. Great job.. More

Went 3 times for now for battery change , oil change and full inspection . Staff is Very helpful , friendly and professional. full inspection . Staff is Very helpful , friendly and professional. More

Great job! Volkswagon needs to issue a recall of Jetta’s due to their seat belts suddenly not working. They know they have a problem and are not doing anything Volkswagon needs to issue a recall of Jetta’s due to their seat belts suddenly not working. They know they have a problem and are not doing anything. I was lucky my vehicle is still under warranty otherwise this would have cost $8 More

I have serviced my vehicle at the dealership since purchased. Have never really encountered a problem. I have worked with Larry Cohen on many occasions and am happy with him as my service advisor. purchased. Have never really encountered a problem. I have worked with Larry Cohen on many occasions and am happy with him as my service advisor. More