Volkswagen of Downtown Chicago - Service Center

The staff was very accommodating and helpful. Fernando especially. Thank you for the assistance with everything. Fernando especially. Thank you for the assistance with everything. More

We purchased a vehicle a month ago. Still do not have plates, “ it will be sent.” Still do not have the windshield, tail light cover r rearview mirror that were to be replaced as a part Still do not have plates, “ it will be sent.” Still do not have the windshield, tail light cover r rearview mirror that were to be replaced as a part of the contract. Multiple messages sent and the reply is always it’s sitting on my desk and will be sent today. No paperwork of all that we signed sent. Not helpful at all. Wondering what to do next. More

Their customer service is wonderful. Great communication and very fixed all of my concerns. There waiting area was very clean and comfortable as well. Great communication and very fixed all of my concerns. There waiting area was very clean and comfortable as well. More

Wonderful customer service representative and your dealership. Resolved all my questions. Service was completed on time. dealership. Resolved all my questions. Service was completed on time. More

I scheduled an oil change. The service center installed a new battery for $550, but didn't bother to change the oil. The service center installed a new battery for $550, but didn't bother to change the oil. More

I took my car in for an oil change and inspection, and it was all done in a very timely manner, and no extra work was recommended. The location is not super convenient for me personally, but it is the closes was all done in a very timely manner, and no extra work was recommended. The location is not super convenient for me personally, but it is the closest dealership. More

Efficient, on schedule, solid communication, excellent experience. Highly recommended Volkswagen of downtown Chicago. Thank you. experience. Highly recommended Volkswagen of downtown Chicago. Thank you. More

Great experience always. Great customer service. People are always very helpful and polite. Luis is a great employee always goes beyond the expectations. Great customer service. People are always very helpful and polite. Luis is a great employee always goes beyond the expectations. More

Brought my car in for service and was helped by Luis Tinoco! Luis was such a wonderful service writer. Answered any and all questions I had, was very prompt and listened. I would highly recommend Luis t Tinoco! Luis was such a wonderful service writer. Answered any and all questions I had, was very prompt and listened. I would highly recommend Luis to take care of your service needs! More

Pleasant and efficient staff from the moment i drove in. Facility is clean and comfortable. Repair made as promised. Facility is clean and comfortable. Repair made as promised. More