Volkswagen of Downtown Chicago - Service Center

Fred is a horrible leader , he takes no accountability, and is rude ! I had to come back twice due to his negligence! Selling me the wrong tire ! Then denying he had ever spoke to me after pulling calls fo and is rude ! I had to come back twice due to his negligence! Selling me the wrong tire ! Then denying he had ever spoke to me after pulling calls for another incompetent employee! About denying interaction this last experience was more than enough and it was horrible ! Resulting in me being a hour and half late for work after Mike assured me 30min tops . Volkswagen has went down customer service wise . More

Was there for a battery swap. Upon arriving at 12:30pm I was met with a wonderful Service person. Upon getting me checked in for my scheduled service, a personal issue arose for Upon arriving at 12:30pm I was met with a wonderful Service person. Upon getting me checked in for my scheduled service, a personal issue arose for her. She asked the room full of other service advisors for help and she was ignored repeatedly. It wasn’t until they heard the ask for the third / fourth time and the plead in her voice another service advisor finished my intake. Saying this non of them had clients in front of them. While waiting she approached me and said she had to leave due to the personal issue in her family. She said the service manager was aware and would be coming to speak to me on my battery swap. At this time my quoted time for waiting was reached. I was kept waiting and waiting. It wasn’t until I walked over to the service advisor area and saw the manager on his phone showing co workers things on his phone. I was late for an event and asked another server advisor for help who was amazing. Shout out to him. I wasn’t contacted by the Manager until around 345 and I was already Home. He did asked for a five star review though. Overall I feel the service has declined with the new group I’m not expecting a call nor do I want one. I’ll just take my business elsewhere More

For probably 5 years at 2 dealers (Naples FL and Chicago), I have reported an engine light problem. No one wanted to deal with it. Last year, the service rep was only interested in selling more prod Chicago), I have reported an engine light problem. No one wanted to deal with it. Last year, the service rep was only interested in selling more product/services. This year he wanted to charge $250 as car is out of warranty. I asked him to review the records. He didn’t bother but want me to buy new wipers. AWFUL experience. I also contacted VW corporate last year. Will never use the dealer or buy another VW. No one will likely read this but just moving on. I’ll find a small service shop that cares and where customers matter. More

Christy was amazing she helped out with everything I could think of and also got me scheduled for my next visit. She is incredible and Volkswagen is lucky to have her. could think of and also got me scheduled for my next visit. She is incredible and Volkswagen is lucky to have her. More

Excellent service. Great care and attention to detail. Carefully explains service recommendations and suggestions. Diligently follows up. Great care and attention to detail. Carefully explains service recommendations and suggestions. Diligently follows up. More

I love them they are great no complaints very clean get the job done quick and done well the job done quick and done well More

The agent Was very friendly and knowledgeable, They took care Everything as promised. The only negative I would add is that they don’t provide a loaner car while your car is being serviced. care Everything as promised. The only negative I would add is that they don’t provide a loaner car while your car is being serviced. More

All four times I’ve take my car for service at this dealer I’ve had issues. From simples issues as forgetting to reset the service date on the dashboard, to forgetting to pump the tires, from seeing dealer I’ve had issues. From simples issues as forgetting to reset the service date on the dashboard, to forgetting to pump the tires, from seeing them enter/exit the garage with customer cars as if they were in a race track, to getting charged for a service that has already been pre-paid. Those are the minor things that I was able to notice, but who knows what happens to the cars when they are not at sight, plus, doesn’t inspire much confidence that the remaining work was done well. Only one of the 4 times I’ve take my car there it was washed, which I think should be a complimentary service for a dealership. Won’t be taking my car there anymore. More

The service staff was conscious, courteous and knowledgeable about the vehicle. They were considerant of my time and experience. knowledgeable about the vehicle. They were considerant of my time and experience. More

I came on to have extra key fob programmed to my new car…told me 60- 90 minutes…left & came back in 90minutes…another 100 minutes!!!!…kept telling me few more minutes…that was after waiting in driveway car…told me 60- 90 minutes…left & came back in 90minutes…another 100 minutes!!!!…kept telling me few more minutes…that was after waiting in driveway for 25 minutes when I got there!…not a favorable 1st impression of service department!🙁…really painful! More