Volkswagen of Downtown Chicago - Service Center

I had a horrible experience, had to take the car back twice because it had a short and the second time I took it was because of an engine noise which they did not want to address saying that it is nothin twice because it had a short and the second time I took it was because of an engine noise which they did not want to address saying that it is nothing when obviously is something no car should be making a ticking noise ! I would not recommend this place to no one!! Still very upset that they did not fix my issue ! More

Excellent Service! Customer focused. Maintenance and service for my vehicle was well explained. Will recommend Customer focused. Maintenance and service for my vehicle was well explained. Will recommend More

Good experience everyone was very friendly the valet parking was confusing but other then that great.. parking was confusing but other then that great.. More

I have a 2022 Taos SEL still under warranty. The check engine light went on this AM. First thing I did was to make sure the fuel cap was on correctly and tight. It was. I took the car in to The check engine light went on this AM. First thing I did was to make sure the fuel cap was on correctly and tight. It was. I took the car in to VW of Downtown Chicago this morning around 7AM. They called me at approx. 4PM to tell me it was the fuel cap not on properly(!). Because this was 'human' error, the warranty will not cover this and I owe them $250! So, they are basically stealing my car for a day and charging me $250 for the privilege. More

Luis Tinoco is absolutely the best I’ve been taking my truck to this dealership for service more then 8 years and always choose Luis because he always answered my questions and concerns that I might have truck to this dealership for service more then 8 years and always choose Luis because he always answered my questions and concerns that I might have I’m very happy with the attention and help that received every time I come here. He’s professionalism is outstanding⭐️⭐️⭐️⭐️⭐️ Thank you Luis😊 More

This is one of, if not the best dealer experience I’ve ever had. If only other dealers were modeled after this, I don’t think the general dealer experience would be as bad as people think. ever had. If only other dealers were modeled after this, I don’t think the general dealer experience would be as bad as people think. More

Great service. My advisor kept me updated on all repairs. Fast, easy, friendly. Will return for my routine maintenance. My advisor kept me updated on all repairs. Fast, easy, friendly. Will return for my routine maintenance. More

The price is good and good service attitude for me，but the transfer are a little slow. the transfer are a little slow. More

Alonzo & the VW team were fantastic. Our Passat was repaired swiftly and communication from the team was excellent. We will definitely return. Our Passat was repaired swiftly and communication from the team was excellent. We will definitely return. More

I came in for a check engine light because my normal mechanic was unable to help because it needed to be done by Volkswagen. For a simple software update, that was $250. I came back 3 days later because mechanic was unable to help because it needed to be done by Volkswagen. For a simple software update, that was $250. I came back 3 days later because my check engine light was back on. Spark plug 5 was misfiring. They quoted me $1,200 to replace all 5 and the coils which is outrageous. I had them do #5 only. I was quoted $441 + $58 for “shop charges” I asked for an itemized quote and only a quote with the total was sent. I asked again for the itemized quote and that’s where I found $118 worth of charges that didn’t apply. We settled on parts, taxes for parts and labor which came to $381. I pick up my car and the check engine light comes back on within 30 minutes. I contacted the service adviser immediately. He asked me a couple questions which I answered. I asked him what the next step is and he didn’t respond. I’ve been emailing, calling and texting the service advisor for 2 weeks and I’m being ignored. I spent $630 in less than a week and my car isn’t fixed. The location is highly unethical. Cost for parts are nearly triple, service advisors feel like sales people and they will overcharge you as much as they can. You should never have to fight fraudulent charges from a mechanic. More