Volkswagen of Downtown Chicago - Service Center

Much better service than the dealership I went to in the suburbs! Love the location and being able to walk to so much while I waited. No issues and great communication suburbs! Love the location and being able to walk to so much while I waited. No issues and great communication More

Celia was sure to leave me with an answer. Celia is courteous and professional. It was a pleasure to be directed to Celia for tech assistance as she listened patiently and showed me how to get Celia is courteous and professional. It was a pleasure to be directed to Celia for tech assistance as she listened patiently and showed me how to get a solution. More

Mohammed and Louis helped very efficiently at sales and service at the dealership. They are very good. service at the dealership. They are very good. More

I had an outstanding experience at DTVW! From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, pr From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, professionalism, and a genuine willingness to help. The entire process—whether it was purchasing my vehicle, servicing it, or getting questions answered—was smooth and stress-free. The staff was knowledgeable, friendly, and never made me feel pressured. I truly appreciate the attention to detail and commitment to customer satisfaction. If you’re looking for a dealership that values its customers and provides excellent service, I highly recommend DTVW. More

Very clean, and efficient. As soon as you pull in you’re greeted by welcoming staff members. I had a great experience working with Grant. He was incredibly kind, patient, and m As soon as you pull in you’re greeted by welcoming staff members. I had a great experience working with Grant. He was incredibly kind, patient, and made sure I was well taken care of. His professionalism and genuine care for customers truly stood out. I really appreciated his gentle and thoughtful approach—he’s a great asset to the team! Highly recommend! More

We experienced fast and quality service from Alonzo. It was a pleasure doing business with him. It was a pleasure doing business with him. More

Volkswagen Downtown Chicago were very professional. Luis was helpful and made sure I got home and back to shop when my vehicle was ready. There was multiple issues with my vehicle and I got it back iss Luis was helpful and made sure I got home and back to shop when my vehicle was ready. There was multiple issues with my vehicle and I got it back issue free. More

Horrible communication! Took 13 phone calls, 4 texts, and an email to get a response days later. Took 13 phone calls, 4 texts, and an email to get a response days later. More

It's a decent dealership. I brought my first truck from here & glad of my choice! I brought my first truck from here & glad of my choice! More

This dealership and the Honda connect to it are the worst in the city. Horrible customer service. in the city. Horrible customer service. More