Volkswagen of Downtown Chicago - Service Center

Incredibly overpriced for basic maintenance services. Hard to believe the dealer has the customer’s best interest in mind. Does not make you feel like you are being helped. Also they are not prompt and w Hard to believe the dealer has the customer’s best interest in mind. Does not make you feel like you are being helped. Also they are not prompt and wait times are long. More

Everyone here is very respectful and helpful. They work professionally and I truly appreciate that! They work professionally and I truly appreciate that! More

Well what can I say about the service department that will be deemed appropriate firstly my service associate Adam Khamsot was absolutely amazing! He first told me how long he thought my car would be ser will be deemed appropriate firstly my service associate Adam Khamsot was absolutely amazing! He first told me how long he thought my car would be serviced and offered to RSVP me a rent a car (my warranty offered it) and in the days afterward he gave me a step by step on what needed to be ordered and what needed to be fixed and how long it would take and that’s a great quality to have in the customer service industry. I also want to add whoever trained Adam did an awesome job as well because I’ve come across a few people that wasn’t trained correctly and it showed in their customer service, so kudos to you Adam, and your team of technicians. My car is running perfectly fine now. More

You guys are great/excellent/Perfect! !! I want to give a big big thanks for the help and understanding to a great man name Huberto Delgado he was very helpful. I always come to this Volks !! I want to give a big big thanks for the help and understanding to a great man name Huberto Delgado he was very helpful. I always come to this Volkswagen dealer and still will continue being a loyal customer More

Service was friendly, efficient and quick! The team always take good care of our VW. Fixed a leak in our tire. The team always take good care of our VW. Fixed a leak in our tire. More

Nice service specially Miguel ! ! He’s very helpful and good service too ! I very like them services ! He’s very helpful and good service too ! I very like them services More

Service was quick, the service rep was excellent in explaining the recall and future service schedule. explaining the recall and future service schedule. More

Walked in knowing exactly which car I wanted. Dealer was able to provide me the vehicle on the same day. Dealer was able to provide me the vehicle on the same day. More

My car was being serviced for two weeks. Because epc light was on and when I got my vehicle back two days later the light comes Back on after being serviced for two weeks now I must com Because epc light was on and when I got my vehicle back two days later the light comes Back on after being serviced for two weeks now I must come back again to have it serviced. This is really taking too much of my important time More

The service guy was very helpful and knowledgeable. Service was very quick. I will be back in the future Service was very quick. I will be back in the future More