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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,510 Reviews
Call Service Center (312) 614-0196

1,511 Reviews of Volkswagen of Downtown Chicago - Service Center

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January 28, 2024

It was good. The car was serviced and is back in action. I need to bring it in as i believe the horn is not yet connected- see you in the morning! More

by PEDER.NELSON
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Jan 29, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

January 26, 2024

My scheduled appointment was in question and I was told I could not be serviced or I would have to wait 2-3 hours, which is the normal wait time anyway. I've had my car serviced there for 13 years, so I woul More

by NEKEDAK
Recommend Dealer
No
Employees Worked With
Herberto Delgado
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Mar 20, 2024 -

Volkswagen of Downtown Chicago responded

Dear Nekedak, 13 years is a long long time to be a customer of ours. I am sorry we let you down. If you can call me directly, I would like to personally apologize and see if I can make it up to you. Thank You, Mike, General Manager VW of Downtown Chicago. 847-477-3724

January 25, 2024

No discount promotions for my service. No complimentary car wash. I arrived 30 minutes early for my appointment and it still took over 2hours for them to finish More

by sean
Recommend Dealer
No
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Jan 28, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please feel free to reach out to Vale Barrera at 312-628-4848. Thank you!

Mar 20, 2024 -

Volkswagen of Downtown Chicago responded

hello Sean Hendrix. I apologize we missed this. Can I offer you a complimentary wash? Please let me know. All you would need to do is text me and I will set it up. Thank you and please accept my apologies. Mike 847-477-3724

January 25, 2024

The service is always good and honest. The dealership itself is well maintained. They have 2 private waiting rooms were I was able to take a few work calls while my automobile was being se More

by pierre.sanders
Recommend Dealer
Yes
Employees Worked With
Aaron Austin, Aaron Austin
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Jan 25, 2024 -

Volkswagen of Downtown Chicago responded

Pierre, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

January 24, 2024

Rep for service above when I dropped my car keep shaking his head that I was given approval to drop off. More

by RUSSELL.KOOK
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
Report | Print
Jan 25, 2024 -

Volkswagen of Downtown Chicago responded

Russell, Thanks for sharing your thoughts about your service experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

January 24, 2024

Hi Aaron has a very nice customer service. He was friendly, clear with the information I needed. I had a great experience. More

by flaviaworld
Recommend Dealer
Yes
Employees Worked With
Aaron Austin, Aaron Austin
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Jan 25, 2024 -

Volkswagen of Downtown Chicago responded

We are very happy to hear Aaron provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

January 23, 2024

Luis is an excellent service manager who provides updates and communicates well Great customer service More

by LISAKEYIL
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
Report | Print
Jul 08, 2024 -

Volkswagen of Downtown Chicago responded

Lisa, we are delighted to hear that Luis provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 22, 2024

The dealership was convenient, flexible about drop off time, and communicative. I’ll bring my car here for all future services. More

by THEANGELINOFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that Herberto had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

January 20, 2024

Despite being super busy, Luis was comforting and professional. I would highly recommend Luis and his team to anyone. More

by LUKE32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auzi Wallace, Aaron Austin
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Jan 21, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business, Luke, and hope to see you again soon!

January 19, 2024

Luis was working with me and he did an amazing job. He might everything very easy and had great customer service More

by R.James0926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

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