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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,451 Reviews
Call Service Center (312) 614-0196

1,451 Reviews of Volkswagen of Downtown Chicago - Service Center

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November 07, 2024

I will still use the service center but I had a lot of issues my last visit(s). I am hoping it’s a one off experience though doubtful with the recent lose of Mike S. I will give it another try and More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Volkswagen of Downtown Chicago responded

We’re truly sorry to hear about your recent experience, and we really appreciate your feedback. We understand your concerns and want you to know we’re committed to providing top-notch service to every customer. Mike S. was a valuable part of our team, and we’re working hard to maintain the high standards you've come to expect from us. We’d love the opportunity to make things right and turn your next visit into a more positive experience. Please feel free to reach out directly if you'd like to discuss further. We’re here for you!

November 07, 2024

Great service from Alonzo! And the discount and price are transparent. Will come back again. Thank you! More

by Jas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for the kind words! We're thrilled to hear you had a great experience with Alonzo, and we're glad you appreciated the transparency in our pricing. We can't wait to welcome you back to Volkswagen of Downtown Chicago! If you have any friends or family looking for a new vehicle, we'd love it if you could refer them to us. We’ll make sure they have a fantastic experience, too! 😊🚗

November 07, 2024

Wait almost 3 hours just for them to check my tire light & turns out all they did was reset the dash or whatever. Then an oil change was almost $180 until they applied a discount. More

by andreasingleton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alonzo Bass
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Volkswagen of Downtown Chicago responded

Andrea, very sorry about the wait. No excuse- 3 hrs is entirely too long for an oil change and TPMS concern. I thought the shop was running smooth today but that doesnt sound like that was your experience. Please accept my apologies and I promise to do better on your next visit. Also, I would love to have an opportunity to review oil change prices. We should be extremely competitive with everyone around us. But it would be great to hear from you so I know if we didnt do a good job of competitive shopping. Thanks, Mike 312-628-4830

November 06, 2024

Fast and efficient service. Luis gave updates in a timely manner and was very helpful. More

by LAILEA78
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 05, 2024

I’m glad I chose this dealership to do businesses, they are very professional, courteous, and very welcoming, they also was very informational with any questions that I had, they are getting me a trade in, More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celia mijangos
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Nov 05, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team at Volkswagen of Downtown. Your kind words about our professionalism and dedication mean the world to us! If you know anyone else looking for a vehicle or considering a trade-in, we’d love it if you could pass along our information. Referrals from happy customers like you are the greatest compliment we could ask for! Thanks again, and we look forward to seeing you on your next visit! 🚗💨

November 05, 2024

Luis is very helpful and great at his job. He has helped me a few times and I’m always happy. More

by WNG4
Recommend Dealer
Yes
Employees Worked With
Luis Torico
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Nov 07, 2024 -

Volkswagen of Downtown Chicago responded

Quality customer service is always our number one priority, and we're happy to hear that Luis met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

November 05, 2024

Nice facility. Nice people. Had a little trouble with a gone communicate though. Spent LOTS of time on hold. More

by ALGERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words! We're thrilled to hear you enjoyed our facility and found our team helpful. We apologize for the communication hiccup and appreciate your patience. If you know anyone in the market for a vehicle, we'd love for you to refer them to us. Your support means the world to us! 🚗💨

November 05, 2024

The best dealership and very good customer service. Very nice and outstanding employees. Very knowledgeable More

by BWATKINS_189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 04, 2024

It was a wonderful experience working with the team members at the dealership. Thanks to everyone More

by SALIL9K
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Yer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 03, 2024

Thanks Grant for the oil change, car wash and snacks! Plus, you even walked me to my car- such a nice touch. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, Ashley, and for taking the time to leave us this wonderful feedback!

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