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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,456 Reviews
Call Service Center (312) 614-0196

1,456 Reviews of Volkswagen of Downtown Chicago - Service Center

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February 25, 2023

Vale the service manager was excellent and was so helpful and Michael he sel s was grest More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2023 -

Volkswagen of Downtown Chicago responded

Thank you, Debbie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

February 25, 2023

It went from 5 to 1 to 5 again when the service manager drove to the gas station and rescued me. More

by caselb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 24, 2023

Mike in service and Angie in sales are why I continue to be a loyal Volkswagen customer for 17 years!! More

by wgingell7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov
Report | Print
Feb 24, 2023 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

February 24, 2023

Thank you for your service year after year on our Volkswagen. We look forward to continued service. More

by ZELDA.HARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Feb 24, 2023 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

February 23, 2023

Adam my service advisor was very good and highly communicative. Got everything done in a reasonable time. More

by SUPERSOUND808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Feb 24, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Adam and our team, and we look forward to working with you again.

February 23, 2023

The young lady that helped us is one of the reasons I left with a purchase. Shaun was professional and Not pushy. As an older customer, that's not what I want is to be pushed. I recommend her to a few More

by Sabrina D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Scriven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov, Matt Kutyna
Report | Print
Feb 23, 2023 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, Sabrina, we look forward to having you as one of our valued customers for many more years to come!

February 22, 2023

Every time I bring my car into your place, the next time I start my car something goes wrong. Last time you killed my battery. This time the tire pressure gauge has an error. More

by zoorear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Meza
Report | Print
Feb 26, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, don't hesitate to get in touch with Vale Barrera at 312-628-4848. Our goal is to ensure everyone visiting the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 21, 2023

Great location and I receive nothing but great care every time. Luis helped me out and fixed my car issues in no time with absolutely no hassle! Highly recommend seeing him for any of your VW needs. More

by JMORA7119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2023 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that Luis had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

February 21, 2023

Mike at front desk took care of me. He educated me on my issue and how they were going to fix it. Thank you VW DT CHICAGO. great work! More

by djrive666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot
Report | Print
Feb 22, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Mike delivered such a great experience!

February 19, 2023

Good service and accommodating. I plan to get a detail done there. I have dents and dings in my car. More

by Poppy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Volkswagen of Downtown Chicago responded

Poppy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Herberto met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

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