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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,510 Reviews
Call Service Center (312) 614-0196

1,510 Reviews of Volkswagen of Downtown Chicago - Service Center

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February 07, 2024

Luis was very kind and helpful. The process took a bit longer than expected, but the folks at the dealership were great More

by lkeevan
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

It's great to hear that Luis was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

February 07, 2024

The staff that worked with me were incredibly knowledgeable, kind, enthusiastic, and patient. Overall had a great experience with no concerns. More

by JOHNFLORES910
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
Report | Print
Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us, John. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 07, 2024

Team was shorthanded so had to spend a long time for the services Lot of hours More

by RWCLARK745
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
Report | Print
Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to Vale Barrera at 312-628-4848. We'd love the opportunity to get more details to see if we can turn this situation around for you.

February 07, 2024

Excellent It was a good experience from start to finish. Best part was Mike. He is a professional. More

by DOROTHY.DeCARLO1
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Dorothy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

February 06, 2024

Very good, but they forgot to put the cap on one of my tires They forgot to put the cap on one of my tires so it got flat. More

by GYMONKI500
Recommend Dealer
Yes
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Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 04, 2024

Luis was super kind and knowledgeable. Guided me through the process seamlessly and made sure I was comfortable while waiting. Service itself was quicker than expected and no issues. More

by ALEX.A.HARKIN
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
Report | Print
Feb 05, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 02, 2024

Timely. Convenient. Courteous. The place was clean and looked great. Heberto was terrific to work with. I cannot say that I completely understood what work w More

by BILLFREIVOGEL
Recommend Dealer
Yes
Employees Worked With
Heberto Delgado
Report | Print
Feb 02, 2024 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Bill, for choosing Volkswagen of Downtown Chicago!

February 02, 2024

It was great Luis was very helpful. The dealership did a great job hiring him. More

by ISANDOZI
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
Report | Print
Feb 02, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Luis was able to help, and we hope to see you again!

February 02, 2024

Needed service, they completed it. That's all that I have to say on this matter. More

by KELLYKENNARD
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
Report | Print
Feb 02, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review, Kelly. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 01, 2024

Excellent service I had great customer service at this location. Jimmy really helped us through everything thoroughly. I love my car and would be purchasing another one next time at the same location. Gre More

by naombanga
Recommend Dealer
Yes
Employees Worked With
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelia House
Report | Print
Jul 06, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words for Jimmy and for taking the time to leave us this wonderful feedback!

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