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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,456 Reviews
Call Service Center (312) 614-0196

1,456 Reviews of Volkswagen of Downtown Chicago - Service Center

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March 06, 2023

Chris is awesome. Chris is great. Chris is very helpful. Chris is great at selling cars! More

by cvanarnam4
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov
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Mar 06, 2023 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

March 06, 2023

Excellent service! Great team of service advisors! Especially Adam! He really takes care of his customers! More

by SolaO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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Mar 07, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Adam and our team, and we look forward to working with you again.

March 06, 2023

The customer service representatives are excellent. However, the response time for a return of a message can be improved. More

by REVMICHEALASMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2023 -

Volkswagen of Downtown Chicago responded

Reverend Smith, Thanks for sharing about your experience with Volkswagen of Downtown Chicago. Mike and our team appreciate your business and hope to see you again soon!

March 02, 2023

Great customer service at this BW Service Center! Staff is always helpful and pretty thorough. Luis is my guy!! :) More

by TERISA.HAMMOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2023 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

March 02, 2023

All of the staff are friendly, professional, and knowledgeable. Service is timely and the area is clean. More

by DDELONDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot
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Mar 02, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 02, 2023

I have been with VW for many years. My favorite service consultant is Heberto. The manager Val always provide extra service to help me. 👍 More

by dojia53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Vale Barrera
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Mar 02, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 02, 2023

Quick and straightforward service had me back on the road with my issues solved. Communication was great, and all of my options were laid out clearly. My service advisor went the extra mile to dig deeper int More

by TIM.OBRYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Meza
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Mar 02, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

February 28, 2023

Staff (Mike) was very helpful and got me my insurance claim and work completed in one day More

by EDELAUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for your kind words for Mike and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

February 28, 2023

Exceptional service from the service manager and all the service staff who worked on my car AAA service in every area!!! More

by STOCK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2023 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

February 27, 2023

Adam was very responsive and kept me updated throughout the whole service process providing transportation assistance while my car was being worked on. More

by drewed43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Feb 28, 2023 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that Adam had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

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