Volkswagen of Downtown Chicago - Service Center

Clean facilities ,pleasant and accommodating staff Knowledgeable employees and very courteous Great Communication and updating methods with customers while waiting for service at dealer waiting area o Knowledgeable employees and very courteous Great Communication and updating methods with customers while waiting for service at dealer waiting area or remote More

I needed a new tire and since it was close to my regularly scheduled maintenance my yearly maintenance was also done. I was informed at every step and given a ride. regularly scheduled maintenance my yearly maintenance was also done. I was informed at every step and given a ride. More

Overcharged for service under warranty. Promised a refund. Been fighting weeks to get the promised refund. Dozens of calls to VW of Downtown Chicago. Still waiting. You waste my time and ar Promised a refund. Been fighting weeks to get the promised refund. Dozens of calls to VW of Downtown Chicago. Still waiting. You waste my time and are holding my money hostage. More

Mike, as a customer service, was ok He has a great attitude and was really nice attitude and was really nice More

Mike is great! quick & efficient service. Quick & efficient service. Mike explained everything very well. quick & efficient service. Quick & efficient service. Mike explained everything very well. More

He did not contact me until 3 hours about the service was not completed and my car wouldn't be ready until tomorrow and he did it text instead of calling me I had just spoken with him around 3:00 pm and text not completed and my car wouldn't be ready until tomorrow and he did it text instead of calling me I had just spoken with him around 3:00 pm and text was around 6:00 pm I am very unsatisfied with this service More

Just one week after I purchased my new car, I had a check engine light...pretty frustrating. But Mike took care of me with great customer service, got me where I needed to go, and kept me updated about the i engine light...pretty frustrating. But Mike took care of me with great customer service, got me where I needed to go, and kept me updated about the issue. Mike definitely made the experience less stressful! More

While I don't know who Kelia is, the experience we had with Jonathan was pretty good. Quick and accurate with Jonathan was pretty good. Quick and accurate More

Auzianna was very knowledgeable and helpful. I'm going to take my car there every time for as long as she works there. I've gotten the run around from other people. I'm going to take my car there every time for as long as she works there. I've gotten the run around from other people. More

Professional prompt service. Mike is awesome, very satisfied with his work and the new dealer building is very nice. Mike is awesome, very satisfied with his work and the new dealer building is very nice. More