Volkswagen of Downtown Chicago - Service Center

Auzianna was so helpful and transparent. Auzi went through the mechanic's recommendations but did not try to pressure me into taking action on anything. I truly appreciate Auzi's candor and Auzi went through the mechanic's recommendations but did not try to pressure me into taking action on anything. I truly appreciate Auzi's candor and support. More

Excellent Excellent, Mike S. very cordial asking about my well-being and my holiday experience. I told him about my car problem and he explained to me the possibilities of what w very cordial asking about my well-being and my holiday experience. I told him about my car problem and he explained to me the possibilities of what was happening and the paths I can take to possibly correct the problem. More

No courtesy vehicles. Changed my radio station. Left trash in my car. Didn't give a car wash. Changed my radio station. Left trash in my car. Didn't give a car wash. More

Efficient, transparent, helpful Mike was extremely helpful and honest about what did or did not need to be done to my car. I felt like I could trust his judgement, and the dealership did a great job g helpful and honest about what did or did not need to be done to my car. I felt like I could trust his judgement, and the dealership did a great job getting things done quickly. More

It was good. The car was serviced and is back in action. I need to bring it in as i believe the horn is not yet connected- see you in the morning! The car was serviced and is back in action. I need to bring it in as i believe the horn is not yet connected- see you in the morning! More

Very courteous and helpful. Also very knowledgeable about the car model details and features. Very professional. Also very knowledgeable about the car model details and features. Very professional. More

My scheduled appointment was in question and I was told I could not be serviced or I would have to wait 2-3 hours, which is the normal wait time anyway. I've had my car serviced there for 13 years, so I woul could not be serviced or I would have to wait 2-3 hours, which is the normal wait time anyway. I've had my car serviced there for 13 years, so I would not have shown up without an appointment, so my experience was not as pleasant as I'm accustomed to. More

No discount promotions for my service. No complimentary car wash. I arrived 30 minutes early for my appointment and it still took over 2hours for them to finish No complimentary car wash. I arrived 30 minutes early for my appointment and it still took over 2hours for them to finish More

The service is always good and honest. The dealership itself is well maintained. They have 2 private waiting rooms were I was able to take a few work calls while my automobile was being se The dealership itself is well maintained. They have 2 private waiting rooms were I was able to take a few work calls while my automobile was being serviced. More

Hi Aaron has a very nice customer service. He was friendly, clear with the information I needed. I had a great experience. He was friendly, clear with the information I needed. I had a great experience. More