Volkswagen of Downtown Chicago - Service Center

Service was good and I would recommend to others. Thanks for taking care of my car Thanks for taking care of my car More

Very business like I also appreciate the time Alozo took with regarding my vehicle.. I would happy to have him as my go to person while visiting the Dealership took with regarding my vehicle.. I would happy to have him as my go to person while visiting the Dealership More

great service from the service dept everytime. Speedy and effective and fair priced. will come back again Speedy and effective and fair priced. will come back again More

Her service was very good. She greeted me nicely you deserve a 10 for her good customer service She greeted me nicely you deserve a 10 for her good customer service More

Horrible customer service and poor communication! ! My oilcahange was quoted to take between 1-1.5 hours. I asked for an update after 1.5 hours and was told it would be another 30 minutes. However, ! My oilcahange was quoted to take between 1-1.5 hours. I asked for an update after 1.5 hours and was told it would be another 30 minutes. However, it was over 1 hour later that my car was ready. I never received an update or an apology for the misinformation and length of my wait!! More

Excellent dealership, always clean, professional, and has plenty of amenities. Always happy to bring my VW in for service here. Only sometimes are slightly on the more expensive side of services. plenty of amenities. Always happy to bring my VW in for service here. Only sometimes are slightly on the more expensive side of services. More

It was a clean and friendly environment. It was a little slow to start as we did have an appointment and were not seen for about a half hour later, but after that everyone was attentive to o It was a little slow to start as we did have an appointment and were not seen for about a half hour later, but after that everyone was attentive to our needs More

I would rate it a negative 0 if I could. this is the worse dealership I have ever been too,they’re rude they sold me a bad car and try to deny it. I took in my car cause it was breaking down this is the worse dealership I have ever been too,they’re rude they sold me a bad car and try to deny it. I took in my car cause it was breaking down after a month in a half that I bought it and they tried to make me pay for the service and treated me like garbage managers are horrible never answered my phone calls or wouldn’t call me back!! More

I actually wish there was neutral vs just yes no for recommendation. I just do not trust the service department. Not only had I just had the exact service done on my car. My garage even reinspected it t recommendation. I just do not trust the service department. Not only had I just had the exact service done on my car. My garage even reinspected it the work and said all was good and suggested I bring it to the dealership. I asked them to give me the part so I could bring it to my garage and they would refund me for the part. That did not happen. Luckily the manager ended up taking the cost of the part off of the total cost. I just have doubts that that was even the issue with the car and feel maybe just the computer needed to be reset. Unfortunate that I feel that way. My garage was in contact with the parts folks where they got the part so I know it was under warranty. Luis refused to remove part cost and was supposed to hang onto part. More

This dealership was clean and easy to use. I could drive up same day for an appointment, and drop off my car while going back to work. They communicated frequent updates and made it very easy I could drive up same day for an appointment, and drop off my car while going back to work. They communicated frequent updates and made it very easy over text to see the services needed and allow me flexibility to choose next steps. Highly recommend. More