Volkswagen of Downtown Chicago - Service Center

Christy is great to work with. Super nice and professional. Does a great job communicating throughout the process Super nice and professional. Does a great job communicating throughout the process More

Alonso was very helpful and considerate of my time. I appreciated his help in getting me in and out. Service was spectacular along with organization. I will be back I appreciated his help in getting me in and out. Service was spectacular along with organization. I will be back More

Again I have received excellent service. Alonzo and the staff were courteous and professional. Completely satisfied. Alonzo and the staff were courteous and professional. Completely satisfied. More

Friendly and helpful service reps. The service is easy to schedule and is completed at the promised time The service is easy to schedule and is completed at the promised time More

I came to Downtown Honda to get my key fobs replaced. However, there was not anyone sitting at the counter for Honda. It was the sakes rep sitting on his side for Volkswagen who asked for a Honda person However, there was not anyone sitting at the counter for Honda. It was the sakes rep sitting on his side for Volkswagen who asked for a Honda person to come. To make a long story short, the Honda representative never helped me. It was the Volkswagen representative who changed out my key fob batteries In a matter of minutes.. Very disappointing service from Honda. Thank you, Volkswagen! More

The VW Downtown service department is great to work with. They will take extra care of your vw. They will take extra care of your vw. More

Great customer service, great communication regarding the service process and the pickup / exit process was super smooth. service process and the pickup / exit process was super smooth. More

I have brought my car in (3) times for the same issue. Each time I was told that they fixed the issue. Within 30 seconds of getting in the car after service, I realized that the issue was still ther Each time I was told that they fixed the issue. Within 30 seconds of getting in the car after service, I realized that the issue was still there. And the issue is significantly worse after my last service appt. I am driving across country right now for my wedding and told the dealership how important it was to me for this to get this fixed. I am very disappointed and am considering going to a different dealership. The staff member who was helping me (Christie) is very sweet and made the less than ideal circumstance more digestible. Hope the feedback helps you and helps me get to the bottom of my issue. More

Terrible, unprofessional , scam , i will never use them again..i will avoid them like a plaque again..i will avoid them like a plaque More

The service guy Larry/ Lawrence was unprofessional and very disrespectful I will not recommend this place very disrespectful I will not recommend this place More