Volkswagen of Downtown Chicago - Service Center

Convenient location downtown, staff are helpful and friendly, they made a disappointing offer on the sale of my car but made it competitive when pressed. friendly, they made a disappointing offer on the sale of my car but made it competitive when pressed. More

Fred Borek is the best service adviser I have ever had. His communication about needed repairs and status is excellent. He cares deeply about his customers and their cars...and understands how important my His communication about needed repairs and status is excellent. He cares deeply about his customers and their cars...and understands how important my sweet old car is to me. He prioritizes when really NEEDS to be done (Important with a 31 year old car for which parts are hard to get). Fred is the best and VW is lucky to have him! More

Excellent service and beautiful facility. ...they have a premium shop and it shows that they care about the clients ...they have a premium shop and it shows that they care about the clients More

VW of Downtown Chicago is the best service department. I ran into an issue with my car and I’ll be honest, I was pretty upset. I was assuming it was going to be a difficult headache to deal with but Fred I ran into an issue with my car and I’ll be honest, I was pretty upset. I was assuming it was going to be a difficult headache to deal with but Fred and Mike Z are complete gentlemen and made this a wonderful experience. Really great dealer leadership from those two. Thank you! More

Mike is your best person, please not that. He deserves to be a more senior staff beleive it or not. I had a wonderful experience with him when I came for my VW tiguan service. He takes care of He deserves to be a more senior staff beleive it or not. I had a wonderful experience with him when I came for my VW tiguan service. He takes care of his customers way more than just his work. As vw customer I would highly recommend he should be promoted to higher post or given good incentives. More

What makes the dealership wonderful are the workers, Mike was definitely very nice in both the times I’ve serviced my vehicle. was definitely very nice in both the times I’ve serviced my vehicle. More

Worst service ever! ! They put my car through the car wash machine and it messed up my front emblem and they did not want to fix it after I waited over 4 hours of just a ! They put my car through the car wash machine and it messed up my front emblem and they did not want to fix it after I waited over 4 hours of just a simple battery replacement.. More

Nice people. Dealership is nice as well. Didn't get the best trade in price. Long wait for finance to finalize things but apparently a employee was ill. They did Dealership is nice as well. Didn't get the best trade in price. Long wait for finance to finalize things but apparently a employee was ill. They did promise a full tank of gas for the wait, but we only got half. There you go. But we like the Tiguan and it's certified so we've got some security. More

Berto was incredibly helpful. He managed the extended warranty company and made sure I was able to get the service I needed He managed the extended warranty company and made sure I was able to get the service I needed More

I was given an estimate to fix my car (shuddering a bit when driven before it was really warmed up) and they said my transmission and the computer was done and it would cost 21k to fix. 21k for a car I pai when driven before it was really warmed up) and they said my transmission and the computer was done and it would cost 21k to fix. 21k for a car I paid 10k for. I took it to a transmission specialist and he said nothing was wrong with the transmission and the car was desperately low on oil. I will never take my car to these wankers again. More