Volkswagen of Downtown Chicago - Service Center

Mike was helpful from the start in what was a spontaneous visit to the dealership because of wet seats. The diagnosis was initially grim: a new passenger seat cushion with sensors would cost $1,234 and parts visit to the dealership because of wet seats. The diagnosis was initially grim: a new passenger seat cushion with sensors would cost $1,234 and parts weren't available for a week. But we decided to hold off and-- loband behold it dried out enough for the air bag sensor to reengage on its own. Hooray More

Staff was pleasant and did an amazing job servicing my VW. Definitely felt confident leaving my car in their hands. VW. Definitely felt confident leaving my car in their hands. More

Heriberto took the time out to follow up with the service tech working on my tire. He made sure they resealed it when reinstalling the tire to make sure no leaks would happen. Thanks for taking care of me tech working on my tire. He made sure they resealed it when reinstalling the tire to make sure no leaks would happen. Thanks for taking care of me . Heriberto is great! More

Great service. I received a video from the technician of my car and recommendations. Made the process very easy and transparent! I received a video from the technician of my car and recommendations. Made the process very easy and transparent! More

Mike is simply the best to work with. He is informative, kind and always willing to help. He is informative, kind and always willing to help. More

Mikę Szafraniec isTHE best service specialist with whom I have ever dealt with. And I compare him to the service managers at Loeber Motors Chicago where I did all my car business (I was a consistent Merce I have ever dealt with. And I compare him to the service managers at Loeber Motors Chicago where I did all my car business (I was a consistent Mercedes owner) for 25 years; Land Rover Winnetka (Range Rover 1992-2016); and Imperial Motors Jaguar Wilmette where we dealt for our family vehicles. He is superb. Beyond being extraordinarily well mannered and professional in these changing times he explains everything that has to do with the condition and maintenance of my last purchase of a darling little VW beetle - an incomparable little errand and fun car. I feel safe with him advising me on my car. And that is paramount to me. Second the maintenance costs and the purpose is the dependability of my vehicle! The VW Downtown Chicago dealership has been renovated to a very high level and his professionalism exceeds even that. Mike recently reviewed my warranty with me as I was not able to get a response for the warranty department. I expect that if he continues to be my service professional I will keep the vehicle along time and service it at VW Downtown Chicago. I cannot say enough positive things about Mike because his service and client attitudes are both deep and comprehensive. I believe he is perfect. I will recommend VW Downtown Chicago 1) because of him, 2) because of its appearance, and 3) because of its location. I hope nothing changes. More

The team at VW downtown treats me great! Super easy booking, drop off, and pick up. Super easy booking, drop off, and pick up. More

The new service entrance is not clearly labeled. It looks like one would drive into the show room. I parked in front what I thought was the entrance and the 3 employees sitting on their phones had z It looks like one would drive into the show room. I parked in front what I thought was the entrance and the 3 employees sitting on their phones had zero idea I was not only parked in front of the service entrance, but had no idea I had gotten out of my car to walk into the showroom to ask where I needed to go. Once inside I was told to wait for someone. That took 5 minutes with no other information or where to wait. Returned to pick up my car to only again wait for someone who could get my car …. The same 3 people glued to their phones. More

The service is always good at this location. My rep solved my problem quickly and easily. My rep solved my problem quickly and easily. More

Volkswagen of Downtown Chicago Has amazing customer service and when It was time for maintenance and service on my vehicle again I experienced great customer service! service and when It was time for maintenance and service on my vehicle again I experienced great customer service! More