Volkswagen of Downtown Chicago - Service Center

Poor customer service, said my lights were working just to get in my car lights still not working. Definitely unhappy with service. Look the truck but it came with a lot of issues only had vehicle for 1 mo to get in my car lights still not working. Definitely unhappy with service. Look the truck but it came with a lot of issues only had vehicle for 1 month More

Unfriendly and impolite people on the counter. When I arrived I was down the hall for 5 min. Apparently oil change took them 3.5 hours even though I had an appointment. When I arrived I was down the hall for 5 min. Apparently oil change took them 3.5 hours even though I had an appointment. More

The was grate they take care of me the only one thing the was no car wash cause my front plate which they could take out and put it back wen they washed but over all good take care of it thank you for you se was no car wash cause my front plate which they could take out and put it back wen they washed but over all good take care of it thank you for you service and I well came back More

Fred has done a great job stepping in as service manager. I’ve been going there for about 15 years and seen a few changes of the guard, and I am very impressed with the way he handled my issue. I moved a lot I’ve been going there for about 15 years and seen a few changes of the guard, and I am very impressed with the way he handled my issue. I moved a lot farther away, but service like theirs, including Mike B the shop foreman, makes me feel confident in the choice to make the journey. Good stuff all around including the team at the desk, the porters, and the work done - Thank you guys! More

I needed keys programmed for my beetle and they were very prompt in doing it. Space is nice but I didn't see anywhere to get coffee. Everyone I dealt with was very professional from the receptionist to the s prompt in doing it. Space is nice but I didn't see anywhere to get coffee. Everyone I dealt with was very professional from the receptionist to the senior service manager. I will not hesitate to go back for additional services. More

Terrible customer service Bought the car at the same dealer 1 year and need to spend $8,000 already to repair the car People are rude and do not want to help dealer 1 year and need to spend $8,000 already to repair the car People are rude and do not want to help More

The service was amazing. Fred really went above and beyond to get my repairs done. I was informed of everything as it happened and given the chance to make decisions that wou Fred really went above and beyond to get my repairs done. I was informed of everything as it happened and given the chance to make decisions that would benefit me and my car. I would definitely recommend this location to anyone who’s undecided. More

The renovation turned out wonderful and the space is comfortable for someone like myself when I need to linger for a bit while I wait for my car to get serviced. In addition, the separation from Honda comfortable for someone like myself when I need to linger for a bit while I wait for my car to get serviced. In addition, the separation from Honda for service is a nice touch. More

Great service very and the team was very Patient working with me.. overall great experience with me.. overall great experience More

Eric was so wonderful. He needs a big fat raise. Thank you to everyone hooray! He needs a big fat raise. Thank you to everyone hooray! More