Volkswagen of Downtown Chicago - Service Center

He was thorough and made the process easy He let me know that there was a concern with my car and he helped me get it all done in a day that there was a concern with my car and he helped me get it all done in a day More

Mike was great. Helped me in and out with great time and actually took the time to listen to me about my tire issues Helped me in and out with great time and actually took the time to listen to me about my tire issues More

Excellent Excellent customer service from Mike in service department Excellent customer service from Mike in service department I would recommend anyone to speak with him in regarding maintenance services department Excellent customer service from Mike in service department I would recommend anyone to speak with him in regarding maintenance services More

Mike was fantastic! He was very patient and kind. I dread going to the dealership but it was a totally bareable, actually pleasant experience thanks to Mike! He was very patient and kind. I dread going to the dealership but it was a totally bareable, actually pleasant experience thanks to Mike! More

Mike tried to charge me 60 dollars more for the battery I needed after a rep quoted me a different price on the phone then proceeded to tell me that 'the minimum service charge for all maintenance at VW is 2 needed after a rep quoted me a different price on the phone then proceeded to tell me that 'the minimum service charge for all maintenance at VW is 230, on top of the battery' which is absolute horse xxxx because I just left a car overnight a month ago to get a headlight replaced for like 150 out the door. Mike thought he had me in a bind with a car that wouldn't start in his service lobby and tried to take advantage of me. I went to autozone and bought the battery and had it installed for 175 instead of 500 plus that it would've costed with you. I'll be buying my Volkswagen atlas and doing future maintenance at another location because of this, on pure principle. More

Everyone, especially Mike, made me feel at home. They took good care of me and my car. They took good care of me and my car. More

Frustrating that the issues with my car took over 12 months to sort out The mechanics failed to diagnose the problems correctly months to sort out The mechanics failed to diagnose the problems correctly More

Overall it was good. When I booked over the phone, he told me 60-90 minutes but when I arrived they said it would take about 2.5 hours. They offered a Lyft ride to and fr When I booked over the phone, he told me 60-90 minutes but when I arrived they said it would take about 2.5 hours. They offered a Lyft ride to and from which was very helpful but it took a while for me to get a hold of someone to book my return ride. More

Went in for an oil change. Got full inspection, oil change, and fluids topped off. Was quicker than initially estimated/expected Got full inspection, oil change, and fluids topped off. Was quicker than initially estimated/expected More

Jocy and every outstanding performer at Chicago Downtown Volkswagen were just great. This car dealership epitomizes the idea of “Customer First.” Jocy has an outstanding work ethic, a lovely manner with cu Volkswagen were just great. This car dealership epitomizes the idea of “Customer First.” Jocy has an outstanding work ethic, a lovely manner with customers, and a commitment to making all who walk in the dealership happy. She’s a bright, smart young woman. More